1 to 25 of 26 Permanent Incident Manager Jobs in London

Job Title: Incident and Problem Manager Location: London/Remote About Role The Incident & Problem Manager will be accountable for overseeing the internal incident management process for business impacting events, ensuring that triage, external escalations, customer communication, and service restoration are managed in an expedited fashion. In addition, the Incident & Problem Manager will … be responsible for owning problem resolution, working collaboratively across all Thredd departments to ensure that root cause is identified and alleviated to avoid future incident iterations. The Incident & Problem Manager is responsible for defining and handling the internal incident management process alongside key stakeholder communication and third-party escalations. The successful candidate is also responsible for … leading the root cause analysis and accompanying report to completion within contractual SLAs following a major incident and subsequent service restoration. In this role, the ability to build strong relationships and collaborate effectively across multiple departments is crucial. The focus should be on fostering openness and honesty, with an emphasis on identifying root causes without assigning blame. The Incident More ❯

Incident Resolution Manager - Wealth Manager Incident Resolution Manager - Wealth Manager Direct message the job poster from Broadgate Helping organisations build teams across - Enterprise risk, Operational Risk, Operational Resilience A leading UK wealth management firm is seeking a highly skilled and experienced Incident Resolution Lead to join their team. This firm is known for … environment where employees are required to be in the office three days a week, with the flexibility to work from home on the other two days. Role Overview: The Incident Resolution Lead will play a crucial role in ensuring disruptions to business operations within the front office are efficiently identified, documented, and resolved. This role will involve root cause … effective resolution of disruptions. Collaboration & Stakeholder Communication: Work closely with internal teams and stakeholders to manage and resolve incidents, providing regular updates and escalating when necessary. Follow and enforce incident management procedures, ensuring compliance with internal policies and external standards. Root Cause Analysis & Process Improvement: Conduct post-incident reviews to identify root causes, implementing corrective actions to prevent More ❯

Social network you want to login/join with: Incident Management Program Manager, london col-narrow-left Client: Response Informatics Location: london, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Job Summary Integration MIM Program Manager will lead and oversee … Data Services (DS), and Centralized Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major Incidents Management (MIM) program, establishing frameworks … manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation point for major incidents, coordinating rapid response efforts, root cause analysis (RCA), and post-incident reviews to prevent recurrence. Strategy Development: Develop and More ❯

At Entain, we're on a mission to revolutionise the betting and gaming industry by combining cutting-edge technology with a relentless focus on customer experience. As a Major Incident and Problem Manager, you'll be a key player in ensuring the resilience, stability, and continuous improvement of our global technology ecosystem. You'll lead a talented team … of incident managers and analysts, ensuring critical issues are resolved swiftly and efficiently - minimising customer impact while driving long-term solutions. From managing high-pressure incidents to delivering robust post-incident analysis and preventative action, you'll be the calm at the centre of the storm Job Description What You'll Be Doing: Own and manage major incidents … and problem records end-to-end Drive root cause analysis and implement long-term preventative measures Collaborate with global stakeholders to maintain world-class incident response Deliver improvements to tooling, processes, and training materials Analyse incident data to spot trends, themes, and emerging risks Lead post-incident reviews and regulatory reporting where required Automate processes to enhance More ❯

more. Base pay range Direct message the job poster from Peaple Talent Client Service Director at Peaple Talent, a boutique tech recruitment agency Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public … ticketing management processes Trigger technical escalations where required Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Good at problem-solving and troubleshooting The salary & benefits: Competitive salary of … time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Peaple Talent by 2x Sign in to set job alerts for “Incident Manager” roles. Greater Bristol Area, United Kingdom 3 weeks ago #J-18808-Ljbffr More ❯

We’re looking for a Senior Incident Response Manager to join our cyber-security team in Reading, UK or Schiphol, NL In this fantastic opportunity, you will work at the forefront of cyber defence operations, delivering Group Security’s and Liberty Global’s wider mission through helping to reduce; the impact of cyber incidents affecting Liberty Global, Retained … Markets and Joint Ventures. You will provide the Subject Matter Expertise to coordinate and drive the response to serious cyber incidents through the best practice Incident Management (IM) life cycle and ensure root cause analysis is performed to support improvement of our controls. You will lead the Cyber Emergency Response Team responsible for ensuring the delivery of the cyber … incident response (CIR) life cycle for serious cyber incidents by ensuring that the relevant parts of the business and partners are engaged and activated to undertake the actions needed to reduce impact on our business. When not responding to incidents, you will help develop our Incident Management and Incident Response capabilities, including writing and maintaining playbooks, assessing More ❯

Job Title: Major Incident Manager Location: London,Sheffield, Birmingham, UK (3 days/week Onsite) Duration: 6months+ Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of … resolution within SLA. -Operate in a 24/7/365 shift environment, including night and weekend rotations. -Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough … documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments. -Proven track record in the financial services industry, preferably with global banks. -Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with More ❯

IT Incident and Communications Manager, London This role is based in London, United Kingdom, and requires an EU work permit. Work Pattern: Barbican - Hybrid. Job Description: IT Incident and Communications Manager Responsible for the overall delivery of IT Incident Communication within a global insurance firm. The role requires gravitas and stakeholder management skills to ensure More ❯

IT Incident and Communications Manager Work Pattern: Barbican - Hybrid. You'll be responsible for the overall delivery of IT Incident Communication within a global insurance firm. Gravitas and stakeholder management will be key to ensuring your role adds significant value to their journey. Ideally, you'll have an ITSM background with expertise in a customer-facing role. More ❯

Cyber Security Manager - Incident Response Join to apply for the Cyber Security Manager - Incident Response role at TieTalent Cyber Security Manager - Incident Response 1 day ago Be among the first 25 applicants Join to apply for the Cyber Security Manager - Incident Response role at TieTalent Get AI-powered advice on this job … professional management services to the firm, including the central operations of finance, information technology, marketing, risk, legal, operations and human resources. What You'll Do As a Cyber Security Incident Response Manager at BCG, you will be a key member of our Cyber Security Incident Response Team (CSIRT), responsible for identifying, analyzing, and mitigating cyber threats. This … role requires a proactive approach to threat hunting, cyber threat intelligence, and incident response, ensuring the protection of BCG’s global network. You will work closely with the Security Operations Center (SOC), Security Information and Event Management (SIEM), and Managed Security Service Provider (MSSP) to enhance detection and response capabilities. Your expertise will contribute to strengthening our security posture More ❯

certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS). Extensive experience in … understanding of integration architectures, middleware, APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision-making skills with a focus on … type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Response Informatics by 2x. Get notified about new Major Incident Manager jobs in Greater London, England, United Kingdom . #J-18808-Ljbffr More ❯

to you, please read on. Are you interested in ensuring customers can always watch their favourite movie or show? If so, you might be the right person for the Incident Manager role in the READI team who drive availability for Prime Video. Key job responsibilities Lead calls on customer impacting, high severity, outages that drive towards resolution by … coordinating efforts across multiple engineering and operational teams, including for ambiguous problems we might not have seen before. Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders. Drive critical, complex customer escalations … in situations that are sometimes technically challenging in collaboration with Engineering Teams. Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. Proactively identify opportunities for improvement through gap analysis, trend identification, and cross-functional collaboration. Act as a key stakeholder for the engineering teams More ❯

Join to apply for the Incident Manager - Europe role at MSCI Inc. Join to apply for the Incident Manager - Europe role at MSCI Inc. Your Team Responsibilities The Incident Management Team is responsible for overseeing the end-to-end handling of production incidents to minimize impact, restore service as quickly as possible, and ensure clear … communication throughout the incident lifecycle. Your Key Responsibilities The ideal candidate will possess, excellent communication, and the ability to demonstrate gravitas in challenging situations 5+ years experience leading a global 24x7 incident management team in an enterprise SaaS environment 15+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer … base Subject matter expertise in incident management frameworks; awareness of industry standards and best practices Demonstrate outstanding problem-solving and decision-making skills to identify root causes and implement corrective actions Clear and concise communication skills at the C-Level (written and verbal) Your Skills And Experience That Will Help You Excel Technically literate and able to articulate technical More ❯

Recognized security qualifications (e.g., CISM, CISSP) preferred Experience leading security teams or senior security analysts Project management experience (preferred) Leadership skills for managing security analysts and specialists Expertise in incident detection, analysis, response, and coordination Deep understanding of cybersecurity principles and technologies Proficiency with SOC tools (SIEM, IDS/IPS, EDR) Risk assessment and prioritization skills Knowledge of regulations … and legal adherence Strong communication skills for diverse audiences Ability to adapt to evolving threats and technologies Experience Extensive security operations experience Prior CIRT team experience Leadership in Security Incident Response Experience with SIEM/SOAR tools Knowledge of threat intelligence, vulnerability management, network security Experience with threat analysis and security alerts Familiarity with frameworks like MITRE ATT&CK More ❯

Role : Major Incident Manager Location : London/Sheffield , UK Type : contract (Hybrid) Job Description : Mandatory Skills: ITIL Incident Mgmt . Experience: 8-10 Years . •Strong Major Incident Management experience in managing incidents of a P1 level •Working 24/7 365 shift pattern (including nights and weekends) •UK based •Experience in the financial industry The … individuals for these roles need to be very capable Major Incident Managers with strong command and control of the most Critical incidents. More ❯

Role : Major Incident Manager Location : London/Sheffield , UK Type : contract (Hybrid) Job Description : Mandatory Skills: ITIL Incident Mgmt . Experience: 8-10 Years . •Strong Major Incident Management experience in managing incidents of a P1 level •Working 24/7 365 shift pattern (including nights and weekends) •UK based •Experience in the financial industry The … individuals for these roles need to be very capable Major Incident Managers with strong command and control of the most Critical incidents. More ❯

Role : Major Incident Manager Location : London/Sheffield , UK Type : contract (Hybrid) Job Description : Mandatory Skills: ITIL Incident Mgmt . Experience: 8-10 Years . •Strong Major Incident Management experience in managing incidents of a P1 level •Working 24/7 365 shift pattern (including nights and weekends) •UK based •Experience in the financial industry The … individuals for these roles need to be very capable Major Incident Managers with strong command and control of the most Critical incidents. More ❯

Major Incident Manager - Recent Banking experience Rate: £500 a day Inside IR35 The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering high-quality technology services. You're a clear and confident communicator and … keep the customer's impact of technical incidents front and centre. You're well versed in ITIL practices - and have qualifications in this space. You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques. You're used to working with data - spotting trends and taking proactive action to address the cause … of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify More ❯

Financial Service firm seeks an Incident Response Manager to join their CIRT team. This role plays an essential part in safeguarding the firm’s assets and strengthening its Cyber Security posture. Responsibilities include: Leading security incidents and driving global remediation efforts. Conducting tabletop and simulation exercises based on insights from the CTI team. Identifying root causes of incidents … and preparing reports for technical and non-technical stakeholders, including Senior Leadership. Ensuring vulnerabilities highlighted by the CTI or Vulnerability Management teams are properly triaged, with remediation plans and incident coordination as needed, including detection rule adjustments. Documenting lessons learned. If you are looking to be part of a supportive, collaborative, innovative team that strives for continuous improvement, this More ❯

Cyber Security Incident Response Team (CSIRT) Manager Cyber Security Incident Response Team (CSIRT) Manager Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Adeptis Group Managing Director at Adeptis Group Connecting Talent Securing the Future Cyber Security Incident Response (CSIRT) Manager Adeptis Group is recruiting on … high-impact role at the heart of a global enterprise that provides essential services to millions of people every year. We're seeking a hands-on and strategic Cyber Incident Response Team (CIRT) Manager to design, implement, and mature a group-wide cyber incident response function. This is a rare greenfield opportunity to build and shape the … incident response operating model from scratch—working alongside a newly onboarded MSSP while setting the foundations for a future internal capability. The Role Designing end-to-end incident response processes, roles, and escalation paths Defining the tooling roadmap for incident response and forensic capabilities Acting as the primary liaison with the MSSP to align SLAs, KPIs, and More ❯

Financial Service firm seeks an Incident Response Manager to join their CIRT team. This role plays an essential part in the safeguarding of the firm’s assets, and the strengthening of the firm’s Cyber Security posture. Elements of the role will include but not limited to the following: Lead Security incidents, driving Global remediation efforts. Run tabletop … technical stakeholders, including Senior Leadership. Ensure Vulnerabilities highlighted by the CTI team or Vulnerability Management team are correctly triaged and if required prepare a remediation plan and ensure an incident is stood up to coordinate this including any required detection rules to provide coverage pending remediation. Lesson learnt write up. If you are looking to be part of a More ❯

years of experience in a technical leadership role, overseeing projects, with 2 years in a people management or team leadership role. Experience with Cloud Services, Telemetry Systems, and Incident Response. Ability to work non-standard hours in an on-call rotation. Preferred qualifications: Master's degree or PhD in Computer Science or a related technical field. Experience in a … leadership to major projects, but also manage a team of Engineers. You not only optimize your own code but also ensure Engineers can optimize theirs. As a Software Engineering Manager, you manage your project goals, contribute to product strategy, and help develop your team. Teams work across various areas such as information retrieval, artificial intelligence, natural language processing, distributed … computing, large-scale system design, networking, security, data compression, and user interface design. Operating at scale and speed, our exceptional software engineers are just getting started — and as a manager, you guide the way. With technical and leadership expertise, you manage engineers across multiple teams and locations, oversee a large product budget, and coordinate the deployment of large-scale More ❯

the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver optimal customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role involves managing the delivery of Incident Assurance services by the supplier ecosystem to achieve business outcomes and performance targets set by EE/… is a hybrid role requiring a minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability, Incident resolution, ticketing KPIs, and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts to improve methodologies, processes, systems, controls, capabilities, and relationships necessary for service availability. … Create a high-performing, service-led organization. Ensure and manage service providers' adherence to incident management services outlined in contracts and relevant Service Operations Manuals (SOMs). Manage Supplier-led Emergency Site Restoration, Dead Sites process, and Incident lists. Ensure incidents are recorded accurately regarding event durations and impacts. Manage cases requiring mediation to ensure correct ticket ownership. More ❯

Your new role Crisis Planning & Preparation: Develop, implement, and maintain a comprehensive cyber crisis management plan, including incident response playbooks, escalation paths, and communication strategies. Conduct tabletop exercises and simulations to validate response capabilities and identify gaps. Ensure all crisis preparedness elements are in place, including training for relevant personnel. Incident Response & Crisis Management: Support the CISO to … cyber incidents, including containment, eradication, and recovery. Serve as the point of contact for internal and external stakeholders during a cyber crisis. Ensure accurate and timely communication throughout the incident, coordinating reporting/communcation to executives, legal counsel, and regulatory bodies. Monitor and coordinate action plans for investigation and remediation. Vulnerability Management: Supervise the vulnerability management remediation process, ensuring … and executing crisis response plans and effective testing exercises at all levels SOC, IT teams to Business leaders and Executives. Ability to assess the overall impact of a cyber incident on the business and develop strategies for recovery and prevention. Strong understanding of information security principles and practices Extensive knowledge of relevant laws, regulations, and industry standards Experience with More ❯

Job Tittle: Senior Mac Engineer ( macOS)/Mac Incident manager Location: Leeds (2 days a week on-site) Contract Length: 6 months Contract Type: Temporary Working Pattern: Full Time (40 hours a week) Rate: Highly competitive rate available for suitable candidates Are you ready to take your expertise in macOS to the next level? Our client is on … Proficiency in scripting languages such as Bash, Python, and Terraform for automation and configuration. Innovative Mindset: A demonstrated ability to innovate and challenge conventional enterprise IT approaches. Experienced in incident management and Coding configuration. Certification: JAMF 300 or 400 is essential What You'll Do: Design & Develop: Create innovative, enterprise-grade macOS solutions that enhance user experience. Integrate & Collaborate More ❯