1 to 25 of 54 Permanent Journey Map Jobs in London

new products and features across multiple teams. User Research: Gather insights to synthesize business and user needs into tangible solutions. Workshop Facilitation: Lead journey mapping, storyboarding, and ideation sessions. Prototyping & Testing: Develop and test interactive prototypes to refine user experiences. UI & Data Visualisation: Balance aesthetics with usability, ensuring More ❯

to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design More ❯

at a global scale. What you'll be doing: Design intuitive, user-first experiences across mobile and web platforms Create wireframes, prototypes, and journey maps to bring ideas to life Run user research and usability testing to validate and sharpen your designs Champion accessibility, simplicity, and scalability across More ❯

to find agreement on how to improve the experience for front/backstage colleagues and our customers. Design and develop complex user flows, journey maps and visual aids to guide the creation of improved user experiences for Support Product Designers to create design concepts that effectively communicate an More ❯

user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards More ❯

produce high quality, detailed deliverables that are consistent with the brief (e.g. concepts, ideation, mock-ups, wireframes, prototypes, user stories, journeys, personas, user journey mapping etc.). Demonstrated experience in coaching and developing junior team members to reach their full potential. Relevant product knowledge including knowledge of Adobe More ❯

quality output and visually considered designs suitable for engineering implementation. Expertise in design, with a focus on leading a team and extensive user journey mapping skills. Approach design with flexibility, using processes as tools to achieve client goals. Ability to translate ideas from executive level to junior BAs. More ❯

Do: Champion human-centred design across the full service lifecycle Use research insights to inform design decisions and strategy Create UX assets personas, journey maps, wireframes , and prototypes Code quick, testable prototypes in HTML, CSS, JavaScript when needed Ensure designs are inclusive , accessible and aligned with GDS standards More ❯

patterns and areas for product optimization, reconciling with primary research sources to provide a holistic view of user behavior. Develop user personas and journey maps to visualize behaviors and inform product design. Synthesize research findings into actionable insights that drive new features and product improvements. Stay up to More ❯

architectures and concept designs to communicate ideas and iterate on design solutions. Collaborate with stakeholders to develop comprehensive as-is and to-be journey maps that depict user flows across various touchpoints within digital products. Create high fidelity prototypes to test designs internally and with users identifying any More ❯

flexibly and securely at a global scale. The role Design intuitive, user-first experiences across mobile and web platforms Create wireframes, prototypes, and journey maps to bring ideas to life Run user research and usability testing to validate and sharpen your designs Champion accessibility, simplicity, and scalability across More ❯

design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. · Capability across both discovery (workshopping & research) and delivery (Journey mapping, Blueprints etc) · Experience across large, diverse organisations ✳️ This is a fixed-term, salaried role paying £66,000 - 80,000 + benefits (location dependent More ❯

the products, conduct competitor analysis, present findings and recommend evolutions of the products Use all the available methods from ideation, user research, user journey mapping, UX, prototyping, to launching the MVP and go-to-market strategy Define and deliver the operating plan to continually improve online traffic and More ❯

decisions, and business growth. Strong proficiency in a wide range of qualitative and quantitative methods, including interviews, surveys, focus groups, usability tests, customer journey mapping, funnel analysis, and behavioral analytics. Experience with market research, competitive analysis, A/B testing, and synthesising insights from multiple data sources to More ❯

Comfort in collaborating with stakeholders to conceptualize and produce high-quality, detailed deliverables, including mock-ups, wireframes, prototypes, user stories, journeys, personas, and journey mapping. • Proficiency with tools such as Adobe Creative Cloud, InVision, Sketch, Axure, and prototyping tools. The Package: • £75,000 – 90,000 • Pension scheme • Company More ❯

an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/… RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems More ❯

an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/… RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems More ❯

definitions and modelling as applied to solution design within Salesforce, the wider customer ecosystem and its application to integration design. Experience in customer journey mapping would highly desirable. Qualifications Educated to degree level or equivalent experience in I.T. TOGAF or BCS Certification (Desirable) Benefits of working at Canada More ❯

of user research methodologies and the ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping … strategy for the new digital platform, aligned with business goals and customer needs. This includes mapping out the desired end-to-end customer journey and identifying key service touchpoints. Oversee and contribute to comprehensive user research activities, including user interviews, surveys, usability testing, and data analysis, to deeply … understand customer behaviours, needs, and pain points across all business units and across the entire service journey. Lead the creation of detailed customer journey maps that visualize the end-to-end experience, identifying key touchpoints, pain points, and opportunities for improvement across digital and potentially offline channels. Drive More ❯

in product roadmapping, including use of tools such as (but not limited to) Roadmunk, ProductPlan • In-depth knowledge of user experience and UX journey mapping methodologies. Previous experience applying AI within a B2B media environment would be highly prized. Therefore, knowledge of programming languages, machine learning, LLMs, and More ❯

ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯

most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to gain a deep More ❯

and enhancements. Understanding User Behaviour Deeply understand user behaviour, needs, and pain points on both sides of the marketplace. Create user personas and journey maps to inform product design and development. Collaborate with UX/UI designers by providing data-driven insights that can be used to optimise More ❯

while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act on opportunities within More ❯

future-state identity investment roadmap. Well versed in user experience & business process optimization. Discover and explore overall business architecture through persona definitions and journey maps to quantify Identity Solutions and inform technical design. Ability to work with technical team members as well as functional team members on delivery More ❯