1 to 25 of 37 Permanent Journey Map Jobs in London

enterprise applications. Conduct user research, stakeholder workshops and usability testing to understand user needs, validate solutions and drive evidence-based design decisions. Create journey maps, UX flows, wireframes and high-fidelity prototypes, designing intuitive, data-rich interfaces that support complex trading and operational workflows. Collaborate closely with traders ...

direction Conduct or guide user research (moderated/unmoderated), synthesise insights and translate them to influence design decisions Produce UX artefacts including personas, journey maps, IA, wireframes and prototypes using tools like Figma, Miro and Dovetail Collaborate with service designers, developers and client stakeholders to create seamless ...

design that bridges business needs and technical delivery, with clear acceptance criteria. Champion user‐centric design across digital and AI solutions, using concepts, journey maps and lightweight visuals to communicate intent. Team Leadership, Culture & Development Lead, develop and inspire a team of digital and AI solution designers ...

stakeholders who genuinely value design What you're great at - End-to-end UX/UI design across ecommerce websites, including user research, journey mapping, wireframing, prototyping, responsive UI design and developer handover Running and interpreting both qualitative and quantitative research, including usability testing, customer interviews, behavioural analysis ...

into workflows in a way that genuinely enhances productivity and decision-making Requirements Strong UX design experience within complex enterprise environments Expertise in journey mapping, workflow design, wireframing, prototyping, and usability testing Experience designing AI-assisted products and user experiences Ability to design for multiple user personas ...

What We're Looking For • Proven experience as a UX Designer on enterprise-scale digital products • Strong end-to-end UX capability including journey mapping, wireframing, prototyping and usability testing • Experience designing complex operational workflows and multi-user experiences • Exposure to AI-powered products or AI-assisted user ...

with compliance‐driven, operational, or workflow‐intensive platforms Experience designing for data‐rich, highly configurable, or rules‐driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

deliver tangible outcomes. Experience developing new consulting practices, propositions, methodologies and teams. Extensive experience of citizen-centric service transformation, service design and citizen journey mapping. Strong understanding of Government structures across central Government, local Government and agencies. Ability to translate policy development into service delivery models. Knowledge ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

collaborative workshops to align multidisciplinary teams around shared understanding and outcomes Create and maintain high‐quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams Collaborate closely … service mapping, and co-creation activities with multidisciplinary teams and senior stakeholders Expertise in creating and using service design artefacts, including service blueprints, journey maps, ecosystem maps, and operating models, to drive decision-making and alignment Ability to articulate service design recommendations, trade-offs, and strategic rationale clearly ...

digital products with a focus on usability, inclusivity and accessibility. - Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). - Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. - Identify opportunities to improve the user experience and deliver … scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Employee Resource groups. ...

digital products with a focus on usability, inclusivity and accessibility. • Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). • Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. • Identify opportunities to improve the user experience and deliver … scheme, taste cards and more You’ll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You’ll be part of our company bonus scheme You are welcome to join any/all of our Employee Resource groups. ...

seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. … contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. ...

Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability Testing UX Writing … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

outputs drive decisions by translating findings into actionable insights aligned with business goals Develop and maintain standards for research deliverables, including insight reports, journey maps and frameworks Collaborate with Product, Analytics, Experimentation, Personalisation and Design teams to integrate insight into iterative product design and development Establish and manage … they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain. ...

visual artefacts, presentations, and stakeholder playbacks \n Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment \n To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand \n\n Skills & Experience … effectively. \n Strong portfolio or case studies showing research that informed successful service or product outcomes \n Incredible and demonstrable experience creating user journey maps or E2E diagrams. \n Strong storytelling skills with an ability to present complex information clearly. \n Excellent communication and collaboration skills. ...

after they've booked their holiday. Reporting directly to the Director of Customer Strategy, you'll spearhead the initiative to ensure every customer journey and touchpoint, post-booking is meticulously crafted to offer unparalleled experience, enhancing our brand loyalty and positioning us as market leaders. This role … Data-Driven Decision Making: Utilise insights, feedback, and analytics to inform strategic decisions, fostering continuous improvement and measurable outcomes in post-booking CX. Journey Mapping & Process Improvement: Leveraging insights to Identify friction points within the customer journey, spearheading initiatives that refine service efficiency and customer satisfaction. ...

after they've booked their holiday. Reporting directly to the Director of Customer Strategy, you'll spearhead the initiative to ensure every customer journey and touchpoint, post-booking is meticulously crafted to offer unparalleled experience, enhancing our brand loyalty and positioning us as market leaders. This role … Data-Driven Decision Making: Utilise insights, feedback, and analytics to inform strategic decisions, fostering continuous improvement and measurable outcomes in post-booking CX. Journey Mapping & Process Improvement: Leveraging insights to Identify friction points within the customer journey, spearheading initiatives that refine service efficiency and customer satisfaction. ...

relationship and opportunity development Key Responsibilities Lead service design workstreams across discovery, definition, and delivery — ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities into … experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across ...

across websites, apps and future digital platforms. Commercial Leadership Lead the commercial performance of transactional B2B websites, digital channel and product performance Customer Journey & Experience Own the end-to-end customer experience across every digital touchpoint. Customer lifecycle strategy, Website UX, Mobile App UX Data & Insight Lead Bestway … leadership. Experience managing large-scale transactional websites. Strong commercial understanding of B2B ecommerce. Proven experience delivering digital sales growth. Strong understanding of customer journey mapping. Experience managing digital agencies and technology partners. Experience within wholesale, retail or FMCG. Implementation of AI and automation solutions. Experience with ...

Needed Product Design Service Design Customer Journey Mapping UX User Research Workshop Facilitation Figma Interactive Prototypes Design Thinking Stakeholder Workshops Key Responsibilities Map customer journeys Facilitate workshops Conduct user research Build interactive Figma prototypes Validate customer experiences Collaborate with Product Management Support discovery activities Present concepts ...