6 of 6 Permanent Journey Map Jobs in London

services Conducting user interviews, contextual research, usability testing, surveys and workshops Collaborating with product managers, service designers, UX designers and engineers Producing personas, journey maps, insight reports and clear recommendations Presenting research findings to stakeholders in an engaging, accessible way Ensuring research activities follow ethical, accessibility and inclusion ...

enabled solutions). Demonstrated ability to lead workstreams, manage stakeholders, and drive outcomes in complex environments. Experience using relevant approaches such as Customer Journey Mapping, Target Operating Models, service design, and process improvement. Knowledge of digital transformation, technology adoption, and change management. Strong analytical and problem‐solving skills ...

owner/manager, analyst, strategist, business designer, or customer‐success specialist. Familiarity with - or willingness to learn - tools and techniques such as Customer Journey Mapping or Target Operating Models (training provided). Basic understanding of business process mapping and requirements gathering. Skills including problem solving, research, analysis ...

tools such as Sitecore CMS Understand users, who they are and what their needs are based on quantitative and qualitative evidence. Identify content gaps, map journeys and write user stories. Propose design approaches or services to meet those needs and engage in meaningful interactions and relationships with users. Leverage … designing content, ideally for health insurance prospect and member experiences, or for digital healthcare or financial services user experiences Experience of user journey mapping and user story writing Experience of UX accessible writing and content design for digital channels Experience of editing and publishing content ...

tools such as Sitecore CMS Understand users, who they are and what their needs are based on quantitative and qualitative evidence. Identify content gaps, map journeys and write user stories. Propose design approaches or services to meet those needs and engage in meaningful interactions and relationships with users. Leverage … designing content, ideally for health insurance prospect and member experiences, or for digital healthcare or financial services user experiences Experience of user journey mapping and user story writing Experience of UX accessible writing and content design for digital channels Experience of editing and publishing content ...

Major Incident Skills & Experience 7 years of experience managing support projects or service delivery environments. Strong grounding in service design methodologies, including blueprinting, journey mapping, and codesign. Proven analytical and problemsolving skills, with the ability to interpret data and drive decisions. Experience supporting or partnering with Service Delivery … Ideal Candidate Summary Experienced service professional with 3-5 + years managing support projects or service delivery work. Strong service design capability, including journey mapping, blueprinting, and codesign. Analytical thinker who can interpret data, identify issues, and recommend improvements. Collaborative partner who supports the Service Delivery Manager with ...