20 of 20 Permanent Journey Map Jobs in London

collaborative workshops to align multidisciplinary teams around shared understanding and outcomes Create and maintain high‐quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams Collaborate closely ...

one. Day-to-day you can expect to be across: User research - interviews, surveys, observational studies, and usability evaluations Translating findings into personas, journey maps, wireframes, prototypes, and user flows Designing UX for AI and machine learning-powered features, including efficacy testing and governance Running usability tests, iterating ...

within the organisation What we need from you: Experience working as a Service Designer in complex digital environments Strong capability in service blueprinting, journey mapping and service modelling Experience facilitating workshops with senior stakeholders and cross-functional teams Ability to work across discovery, design and delivery phases Strong ...

Asia, helping shape scalable digital experiences and mature UX practices. Key Responsibilities UX Strategy & Discovery Lead workshops, stakeholder interviews, user research, and journey mapping. Translate user insights and business goals into clear UX strategies. Define experiences for complex digital products and customer journeys. Develop information architecture and research ...

with compliance‐driven, operational, or workflow‐intensive platforms Experience designing for data‐rich, highly configurable, or rules‐driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise ...

first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control). Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design. Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders. Partner with Product ...

first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control). Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design. Recruit, develop, and lead a high‐performing team of designers, researchers, and UX leaders. Partner with Product ...

closely related content-led industry Strong skills in wireframing and prototyping tools (Figma or equivalent) Solid grasp of information architecture and user journey mapping Collaborative and comfortable working as part of an established in-house team The Details Salary: up to £50,000 pro rata Great benefits package ...

content-led industry — this is essential Strong skills in wireframing and prototyping tools (Figma or equivalent) Solid grasp of information architecture and user journey mapping Self-sufficient and comfortable operating as an independent contractor The Details Outside IR35 Day rate: £300–£425 depending on experience Initial 3-month ...

identifying and enabling key technologies aligned with BCG's bionic talent vision and target candidate and recruiter experience. Leading design thinking and journey mapping initiatives to incorporate user insights across the recruiting lifecycle. Driving adoption and effectiveness of recruiting tools by partnering with Process Enablement Managers to define ...

record of executive stakeholder engagement: leading workshops, navigating complex organisations, and building trusted advisor relationships Demonstrated experience in end-user experience design, employee journey mapping, or digital adoption strategy Experience advising on platform governance, content strategy, information architecture, and scalable platform setup Key Skills DXP platform configuration & optimisation ...

Desirable skills and experience Experience mentoring junior business analysts or managing BA workstreams. Experience with Jira, Confluence, Miro, BPMN, UML, service blueprints or journey maps. Experience supporting public-sector, regulated or client-facing projects. What success looks like Requirements are clear, prioritised, traceable and ready for delivery. Stakeholders ...

content strategy, information architecture, and long-term platform sustainability from day one. Champion end-user experience design, audience segmentation, personalization strategies, and employee journey mapping throughout every engagement. Develop and execute enterprise-wide adoption strategies including stakeholder engagement plans, champion networks, training frameworks, and communications approaches. Define ...

problem framing to solution definition Run deep discovery with Field Engineers, CSMs, Supply teams, and Customers Turn operational pain into clear problem statements, journey maps, and scoped bets Define end-to-end flows, interaction logic, system states, and edge cases Ensure experience consistency across multi-role workflows, including ...

This role focuses on leading user-centered design initiatives while collaborating across teams to enhance product experiences. A robust portfolio demonstrating UI design, journey mapping, and communication skills is required. This position offers a competitive compensation package and benefits aimed at supporting your health and wellbeing ...

span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery — ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities … experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across ...

needs • Experience working within or alongside public‐sector organisations What You’ll Do: • Lead service design activities across discovery, alpha, beta and live phases • Map current and future‐state services, identifying opportunities for improvement • Facilitate workshops, co‐design sessions and stakeholder engagement • Collaborate with user researchers, business analysts, product … managers and interaction designers • Produce service blueprints, journey maps, prototypes and evidence‐based recommendations • Ensure services align with GDS standards and wider organisational goals What You’ll Bring: • A strong portfolio demonstrating service design in complex environments • Experience in UK public‐sector delivery • Ability to translate research insights ...

address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. Journey Mapping – Map and analyze end‐to‐end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. … journey maps to align teams on a shared vision of user needs. Interaction and UI Design – Demonstrate mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Skillfully develop intuitive layouts, navigation patterns, and interaction models for intricate systems, using ...

apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of users and be part of the journey that makes us a true super-app. Our mission is to make people’s lives easier by enabling meaningful connections—from sharing precious moments … landing pages using rigorous A/B testing, cohort analysis, and funnel tracking. Eliminate friction relentlessly: Dive deep into behavioral data and user journey mapping to identify critical UX bottlenecks, systematically streamlining data entry and collection to reduce drop-off rates. Card Lifecycle Management: Define and manage ...

Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, tech and CX teams Translate insight into practical, scalable design outcomes Requirements Strong Service Design experience in complex … environments Expertise in journey mapping, service blueprinting and facilitation Background in financial services or other regulated industries Confident working with senior stakeholders If you're a practical, delivery-focused Service Designer who can hit the ground running, get in touch. Engagement via umbrella company only; all taxes ...