13 of 13 Permanent Journey Map Jobs in London

content audits, and editorial reviews Partner with research teams to validate effectiveness and usability Align content with product and service design artefacts (e.g. journey maps, blueprints) Support design operations to optimise workflows and feedback loops Own content modelling, taxonomy, and information architecture frameworks Ensure alignment with SEO, legal ...

clients from research and ideation to prototyping and implementation. Work with the team to develop key service design tools, such as customer journey maps, service blueprints, personas, and experience flows to visualize user needs and pain points. Facilitate co-creation workshops with clients, stakeholders, and users to generate ...

models translate into delivery roadmaps. Key Requirements 5+ years’ experience in Service Design within enterprise or regulated environments. Strong experience creating service blueprints, journey maps, operational models and systems maps. Proven ability to navigate complex multi-stakeholder environments and influence senior leadership. Experience simplifying large cross-team processes ...

digital craft: websites, campaign microsites, design systems, and interactive experiences Confidence turning brand worlds into smart, intuitive UI/UX Solid UX foundations: journey mapping, wireframes, responsive layout thinking, prototyping High proficiency in Figma (component libraries, design systems, responsive components etc.) Experience or interest in collaborating with brand ...

customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering • Analyse end-to-end customer journeys and identify opportunities for optimisation • Build CX transformation roadmaps and business cases linked ...

Life Sciences Cloud capabilities). Strong understanding of how to apply Salesforce innovations (including Agentforce) to reimagine business processes. Skills in process design, journey mapping, personas, requirements gathering and value case creation. Experience in defining strategies for large-scale, global Salesforce implementations and migrations, including coordination across regions ...

finance teams to understand their current reality, identify pain points, and co‐design future processes from the ground up. You will create service blueprints, map journeys, facilitate cross‐functional workshops, and deliver intuitive UI designs that bring redesigned workflows to life. This is a hands-on, strategic role that … interface design to reshape how a traditional travel sector business operates. Responsibilities Design Thinking & Process Redesign Facilitate Design Thinking workshops with business stakeholders. Map current-state and future-state user journeys across the booking lifecycle. Create service blueprints illustrating interactions between users, systems, AI, and data. Redesign workflows from ...

seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. … contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. ...

best practices Work confidently in Figma using structured approaches, including components, variants, auto layout, and design systems Create UX artefacts such as journey maps, service blueprints, wireframes, and interactive prototypes Design responsive experiences for both desktop-first and mobile-first portals Contribute to the development and maintenance … Proven experience applying accessibility requirements in digital design Excellent proficiency in Figma, including components, variants, auto layout, and structured design workflows Experience creating journey maps, service blueprints, and other UX documentation Strong understanding of responsive design across desktop and mobile platforms Good working knowledge of Adobe Creative Suite ...

design end-to-end experiences across: registration journeys, event apps, exhibitor & sponsor tools, internal platforms, post-event engagement Working on defined journey maps and turning scoped concepts into wireframes and prototypes Taking a single step in a wider journey and refining it into something intuitive … from the ground up Influence non-tech stakeholders (marketing, sales, ops) Proven experience in complex digital ecosystems (not just single-product UX) Strong journey mapping and service design capability Comfortable working independently Strong portfolio demonstrating end-to-end thinking Proficiency in Figma Bonus: Experience in events, exhibitions, marketplaces ...

picture strategy and tactical execution. While the UX team focuses on features, you will be looking at the holistic end-to-end journey, identifying gaps and opportunities for both our customers and our employees. Responsibilities: Help create and embed SD methods, artefacts, and experience principles across the business. … Design and lead high-impact workshops to align stakeholders on journey challenges and service improvements. Support the rollout of platforms, ensuring our journeys are evidence-based and linked to hard metrics. Act as a coach to our four CX Analysts, transferring skills in journey mapping ...

evaluation of experiences and outcomes. You’re experienced in a range of user research methodologies and broader research approaches. You know how to map and engage with different stakeholder groups. You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy. You understand the importance … synthesis techniques and approaches to presenting and sharing findings.User-centred design and agile working You’re able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs. You’re experienced at working with agile development teams and stakeholders to co-design ...

improve, standardise or better connect delivery processes Support the ongoing development of OASIS by helping define requirements, capture user needs and shape priorities Map customer journeys and user flows across both digital and people-led touchpoints Help think through interface structure, user experience and how different users should interact … bigger picture Preferred Experience B2B services, software, infrastructure, utilities, operations or workflow-heavy environments Product, service design, transformation or systems improvement work Customer journey mapping, user flows, UX thinking or interface planning Jira or similar task/project management tools Energy sector knowledge is useful but not essential ...