1 to 25 of 42 Permanent Journey Map Jobs in London

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

digital products. Support data-driven decision making through analytics and reporting. Business Requirements Documents (BRDs) User Stories and Epics Process Maps and Journey Maps Functional and Non-Functional Requirements Acceptance Criteria Product Backlogs Gap Analysis Reports UAT Plans and Test Scenarios Qualifications Experience as a Business Analyst, Product ...

Organises research data, participates in synthesis sessions and collaborates with seniors to shape insights. Problem definition and ideation Mapping - Can produce empathy maps, journey maps and service blueprints to align understanding, with guidance on when to use them. Ideas generation - Participates in and helps facilitate ideation sessions using ...

voice workshops, content audits, and editorial reviewsPartner with research teams to validate effectiveness and usabilityAlign content with product and service design artefacts (e.g. journey maps, blueprints)Support design operations to optimise workflows and feedback loopsOwn content modelling, taxonomy, and information architecture frameworksEnsure alignment with SEO, legal, and compliance ...

using a range of methods, including paper, digital, and code-based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co-design ...

research, usability testing, and data analysis to uncover insights and translate them into actionable UX improvements. Wireframing & Prototyping: Design detailed wireframes, user flows, journey maps, and high-fidelity interactive prototypes using industry-standard design tools. E-commerce & Conversion Optimization: Streamline our multi-vendor marketplace checkout flows, registration pathways ...

Proven experience leading end-to-end service design programmes. Strong stakeholder management skills, including influencing senior decision-makers. Expertise in service blueprinting, journey mapping, systems mapping and proposition development. Experience leading, coaching and developing multidisciplinary teams. Excellent facilitation, communication and workshop skills. The ability to connect strategic design ...

Define and communicate user needs through journey maps, service blueprints, and experience models Plan and conduct usability testing and research activities to inform design decisions Design and iterate user flows, wireframes, and prototypes at appropriate fidelity Translate complex service requirements into clear, accessible user experiences Ensure designs meet ...

Knowledge of usability principles and techniques Preferred Qualifications - Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps - Experience in mass-market consumer web/mobile products - Experience in visual design expertise demonstrated through mockups and style guides Amazon ...

considering all component states and edge cases. Research and insight synthesis: Plan or support interviews, usability testing, and behavioural observation, synthesising findings into journey maps, experience principles, and structured design recommendations. Experience design: Define user journeys, task flows, and interaction patterns for complex product workflows. Service blueprints ...

software development process, from design through to deployment, and associated project management and risks. Experience of facilitating UX discovery sessions, user journey mapping, and client design presentations. Experience of completing code reviews in HTML/CSS/Typescript through Git, and applied other best practices to technical projects. ...

Kanban or Scrum software development environment, always focusing on delivery of business value Experience working alongside UX/UI designers and engineers – user journey mapping, personas, wireframes/mock-ups and usability testing Knowledge of payment and technical operations include the payment lifecycle, exceptions, investigations, repair and operational ...

Kanban or Scrum software development environment, always focusing on delivery of business value Experience working alongside UX/UI designers and engineers – user journey mapping, personas, wireframes/mock-ups and usability testing Knowledge of payment and technical operations include the payment lifecycle, exceptions, investigations, repair and operational ...

application interface design. Experience of responsive web interactions design for mobile devices. Experience of researching design with users. Service design experience, including user journey mapping. Experience working within an agile, multi-disciplinary team environment, and the ability to deliver iterative design components (including user journeys) to the development ...

user feedback, sector trends, and product usability metrics to make informed, evidence-led design decisions Turn raw research discoveries into clear user flows, journey maps, and behavioral personas to support and inform the wider product function Interaction design & prototyping Construct interactive low-fidelity wireframes and rapid prototypes ...

Dynamics, PROS, Zuora or Conga. Strong understanding of how to apply technology and AI innovations to reimagine business processes. Skills in process design, journey mapping, personas, requirements gathering and value case creation. Experience supporting Sales technology implementations and migrations, including coordination across stakeholder groups. A passion for innovation ...

Dynamics, PROS, Zuora or Conga. Strong understanding of how to apply technology and AI innovations to reimagine business processes. Skills in process design, journey mapping, personas, requirements gathering and value case creation. Experience supporting Sales technology implementations and migrations, including coordination across stakeholder groups. A passion for innovation ...

designs to derive hidden insights about our customers, and then using these insights to generate new hypotheses to test. Experience of creating user journey maps, wireframes, and clickable prototypes. And of working with UI designers to create test-ready designs. Experience with designing taxonomies, ontologies, information architecture ...

product decisions. Decision Support & Storytelling Translate complex research findings into clear narratives and actionable recommendations for technical and non-technical audiences. Create personas, journey maps, and behaviour frameworks that inform product strategy and design. Deliver presentations, reports, and visualisations that make the voice of the customer tangible ...

feedback to inform prioritisation and demonstrate value delivered Capture and maintain a deep understanding of user needs through structured discovery activities — including user journey mapping, feedback surveys, and facilitated research sessions — feeding insights directly into product prioritisation and backlog decisions Champion the voice of the user and business ...

platform opportunities Collaboratewith business stakeholders, technology and operations partners to deliver resilient, scalable, and stable platform capabilities Leaddiscovery activities, including user research and journey mapping, to define problems and validate solutions Translaterequirements into clear user stories, acceptance criteria, and prioritized backlogs for delivery teams, aligned to business outcomes ...

cross-functional teams and influence product roadmap decisions Develop and maintain research roadmaps aligned with product goals Build and maintain user personas, journey maps, and other UX artifacts Collaborate with product designers and managers to define research questions and methodologies Requirements Proven experience planning and conducting qualitative user ...

backlog and keeping decisions, progress and risks visible to the programme team and client stakeholders. Produce high-quality client deliverables, from reports, customer journey maps and product roadmaps through to working digital products. Work with delivery and technology peers to run delivery across multiple workstreams, holding quality, pace ...

teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations. Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices. QualificationsMinimum Qualifications: Demonstrated … prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics. Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices. Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC ...

experience requirements are clearly defined, technically feasible, and accurately implemented throughout the development process. Owns the ongoing production of UX documentation, design specifications, journey maps, and research summaries. Alongside the Director, Strategic Product Delivery, will regularly communicate to a variety of stakeholders, promoting design rationale and advocating … Critical Skills Proven experience conducting user research using interviews, surveys, observational studies, and usability evaluations Strong ability to translate research insights into personas, journey maps, and actionable design recommendations Hands-on experience creating wireframes, prototypes, and user flows using tools such as Figma Solid understanding of UX design ...