17 of 17 Permanent Knowledge Management Jobs in London

governance. We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24×7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open‐source tools for the Kubernetes and CNCF ecosystem. … About the Role As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia’s delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short‐term, outcome‐driven work where required. ...

ServiceNow Knowledge Manager A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis. ServiceNow Knowledge Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition … into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring ...

readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners ...

account portfolio or chasing renewal metrics. You'll own a handful of key relationships, act as a trusted strategic advisor in legal innovation, knowledge management, and practice innovation, and help define what AI adoption looks like in a large law firm - for a business where your insights will … operations leads, CIOs, and practice group heads to identify high-value use cases and build measurable implementation plans. Lead executive-level business reviews with management committees, Chief Innovation Officers, and senior partners - communicating ROI, adoption progress, and strategic direction with confidence Devise practice group strategies and knowledge management ...

from leads all the way through to winning bids, accountability for the end to end pipeline, responsibility for the creation and maintenance of effective knowledge management and reference examples, and the development of best practice bidding processes. The role also includes individual responsibility for leading the capture process … early; and synthesising key requirements to bring client-facing colleagues up to speed quickly and easily. The post holder will have a detailed working knowledge of the bid process and the related fields of digital transformation and IT consultancy, gained through extensive experience. . Along with the other ...

Role : Knowledge System Manager Location : London, UK With (Hybrid/Remote possible within UK) Contract: Contract |12 Months Possible Extension | InsideIR35 Overview: Reporting to the Head of Knowledge, the Knowledge System Manager will take operational ownership of Clients knowledge systems across Legal Domain, the Legal departments … wider civil service. The role combines line management, project management, and system development responsibilities to ensure the effective use and continuous improvement of knowledge systems. Key Responsibilities: Lead and manage the team maintaining Clientss knowledge systems (SharePoint, WordPress, Sitecore, and document automation tools). Ensure systems ...

best practice Fostering a culture of collaboration and continuous improvement Actively contributing to our Research & Analysis practice within TPXimpact through internal time, skills development, knowledge management and sharing Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise About … Professional knowledge and experience Essential Experience contributing to problem framing and research scoping, working with teams to understand existing knowledge to define assumptions and/or hypotheses Experience designing research for user facing products and services in client facing teams or projects Proficiency in different research materials/ ...

individual development goals. Actively contributing to your practice within TPXimpact, and to implementing the practice and Design strategy through internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and Design. Support business development activities … Line managing 12 researchers in the practice. Continuously stay up-to-date with emerging technologies and methods in design research trends, and share this knowledge with others. Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise. About You Professional knowledge ...

Infrastructure Engineer will be a hands-on member of the customer IT function, supporting a broad technology environment across Microsoft cloud services, endpoint management, security controls, networking, applications and operational processes. The role is suited to an experienced infrastructure or support engineer who is comfortable working across multiple technologies … related activities in line with agreed processes. Support emergency access and break-glass arrangements in line with agreed security controls. Assist with Azure cost management, subscription administration and service governance activities. Microsoft 365, Endpoint and Security Administration Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Power Platform ...

Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing support team Improve ITIL-aligned … processes including Incident, Problem, Request, and Knowledge Management Work closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends, and implement continuous improvement initiatives Ensure effective use of ITSM tooling and maintain governance and compliance standards You’ll work closely with internal operational ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early‐warning ...

combines strong execution with process design skills, and knows when to optimise existing operating models versus creating new ones from scratch. Responsibilities Process & Workflow Management Execute and optimise end‐to‐end product workflows from ideation through launch, identifying opportunities to improve efficiency using AI‐enabled tools. Design and implement … emerge. Maintain and evolve cross‐functional communication frameworks across Product, Engineering, Sales, and Customer Success teams. Own and continuously improve product documentation standards and knowledge‐management systems, leveraging AI to enhance accuracy and accessibility. Data Management & Reporting Build and maintain dashboards covering finance agreements, cost tracking ...

Engineer – RAG & Knowledge Systems Onsite (London, UK) | Hybrid Option Available Experience: 3+ years AI | Generative AI | Knowledge Systems About the Role We’re looking for an LLM Engineer to design and implement retrieval-augmented generation (RAG) systems powering next-generation AI applications. You’ll work on intelligent systems … that combine large language models, retrieval pipelines, and enterprise knowledge sources to create AI copilots, assistants, and advanced search experiences used in real-world environments. This role is ideal for engineers who enjoy working on the cutting edge of: generative AI semantic search retrieval systems and production-grade ...

Success will come from being highly detail-oriented, comfortable with context-switching, proactive and someone who takes ownership. Key responsibilities 1. Content Operations & Platform Management (30%) Own day-to-day content management on Contentful, including uploading, editing, formatting, and publishing content with accuracy and consistency Manage and respond … typos, formatting issues, tone and template adherence Troubleshoot content and platform issues, escalating where needed Maintain clean file structures, process documentation and internal knowledge management 2. Translation & Localisation Workflow (20%) Support and eventually own the end-to-end translation process, coordinating between internal stakeholders, external agencies ...

ITSM space and Atlassian ecosystem that support enterprise-grade IT operations Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experience ...

organisation. Key Responsibilities Develop and deliver a clear AI strategy and roadmap with defined outcomes Identify and prioritise opportunities to improve efficiency, services, and knowledge management Design and implement scalable AI architecture integrated with existing systems Lead prototyping, testing, and deployment of AI solutions Drive organisational adoption through … platforms at scale Experience in a senior technical or leadership role (3+ years) Strong understanding of modern AI approaches, including LLMs, RAG, and orchestration Knowledge of cloud environments, security, and compliance considerations Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...