1 to 25 of 53 Permanent Knowledge Management Jobs in London

world of banking and society. THE ROLE We are seeking a visionary and strategic Senior Director to lead Enterprise Temenos Learning Community (TLC) and Knowledge Management at Temenos. This senior role reports directly to the Chief Delivery Officer, as part of the One Customer Experience Senior Leadership team … and is responsible for the development, execution, and continuous enhancement of Learning Management (LM) and Knowledge Management (KM) strategies globally. As the leader of the Temenos Learning Community (TLC), you will optimize the use of intellectual capital, foster collaboration across global teams, and drive product innovation in … courses annually, with thousands of certifications granted. This role will also lead the creation and implementation of a comprehensive, enterprise-level KM strategy integrating Knowledge Base, Community, Forums, and Documentation into a unified knowledge program, ensuring the development and sharing of knowledge across Temenos teams, clients, and More ❯

Business Operations Manager within our Business Excellence team, you'll be responsible for the oversight of the workforce planning, intelligent operations, and training and knowledge management functions within Bionic. You'll also be responsible for key areas within Bionics transformation, across the adoption of technology in workforce and … digital management and ensuring our people continue to have industry leading training & knowledge content. What you'll be doing Reporting to the Head of Business Excellence, you'll be: Accountable for the workforce planning strategy via the Workforce Management Lead inclusive but not limited to forecast development … budget, demand management, intraday and resourcing The business owner of Bionics' Contact Centre vision enabling Bionic to maximise benefit realisation from our current and future tech/digital investments Managing and creating benefit cases across the functions Leading the implementation of the Bionic Knowledge Management System, including More ❯

Job Title: Information Management Executive Location: UK Flexible Salary: £29,600 - £32,000 per annum Hours: 35 per week Contract: Permanent Are you passionate about connecting human kindness with human crisis through effective information management? Do you thrive in dynamic environments where your organisational skills can make a … real impact? Are you ready to champion knowledge management and support high-value fundraising initiatives? As an Information Management Executive , you'll be at the heart of our Proposals & Grants team, helping to drive our ambitious Philanthropy & Partnerships strategy. Your main focus will be on designing and … managing innovative information and knowledge systems, making sure our fundraisers have the best resources at their fingertips. You'll lead the way in sharing information proactively and creating engaging donor communications that highlight the impact of the British Red Cross. Your role will also include managing financial and project More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

The Apps Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies … policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and … depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry. Vendor relationship management including oversight for all offshore managed service. Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening More ❯

The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team of professionals based in London, Paris and … Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order … influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net More ❯

a high-growth environment, selling a world-class multi-tenant cloud software application Represent a product set that is at the forefront of project management, resource management, knowledge management, and collaboration technology What you Bring to the Role Minimum 10+ years experience of quota carrying complex … accurate weekly sales forecast. Innovative, competent with proven success in building relationships within existing and targeted accounts. Strong work ethic, self-discipline and time management skills. Achieve or exceed quarterly goals and production levels as defined by sales management. Additional Experience Experience running online presentations (Zoom, Google Hangouts, etc … Working knowledge of or similar CRM Additional Information Onsite customer/prospect visits required; in person collaboration with team encouraged Our Philosophy We know every company can be successful with the right technology and when people are at the core. We believe that we're better together - that working More ❯

for supplying GB Energy Market data, enabling the operation of Balance and Settlement services, and providing wider data flows for participant-to-participant data management and analytics services to Elexon and the energy market. This team will lead Elexon's data strategy and governance initiatives, ensuring robust data security … expectations. This includes managing suppliers to focus on resolving customer-impacting services, managing external customer issues to identify root causes, and liaising with Service Management to improve FAQ knowledge to reduce escalation risks. Partnering with the Product Owner to advise on operational processes and performance improvements. Key Responsibilities … timely responses to external customers and taking action when timelines are at risk. Meeting daily with the Service Owner and DIP Supplier's Service Management team to monitor operational areas requiring attention. Supporting DIP users with usability questions and guidance not resolvable by the support desk. Providing guidance and More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

communication skills, enabling effective collaboration with diverse individuals and geographically distributed teams. Ability to respond to requests for proposals (RFPs) Strong negotiation and stakeholder management skills. Familiarity with software such as LMS, HR software, e-learning, digital content, and knowledge management would be highly advantageous. Additional knowledge … but not mandatory. A few things that would help with this job: Degree-educated, with a focus on business subjects or teaching and learning Knowledge of learning management systems Knowledge of learning theories and methods Professional sales qualifications Benefits £35,000 Base. £60,000 OTE Annual leave More ❯

Meet the Team You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow Apple Advisors across the globe. As an Apple Technical Advisor, you'll be a friendly voice, providing … support for global Cisco employees. Your Impact MacOS or iOS upgrades and initial setup Authentication and password reset Network connectivity and VPN Mobile Device Management (MDM) enrollment Installation, troubleshooting and use of an array of macOS or iOS applications Support the setup of computer peripherals and networking hardware Facilitate … tips and tricks Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends Collaborate with the Knowledge Management team to improve support content Maintain full ownership of cases to ensure exceptional support experience Communicate with engineering teams to find solutions More ❯

Support Analyst, Portfolio Management System Support Analyst, Portfolio Management System Apply locations London, GBR time type Full time posted on Posted 2 Days Ago job requisition id R27340 LiquidityBook, a FactSet company, is a leading financial technology firm delivering innovative software solutions to hedge funds, asset managers, banks … expertise to our expanding global client base. We are seeking a skilled and detail-oriented Support Analyst to join our team supporting our Portfolio Management System (PMS). The successful candidate will provide technical support, resolve complex issues, and ensure seamless operation of our PMS platform. This role involves … processes and regulatory requirements. Collaboration: Work closely with QA and development teams to identify and report system bugs and provide feedback on new features. Knowledge Management: Develop and maintain technical knowledge of the PMS, staying updated on new features and enhancements to provide expert support. Process Improvement More ❯

as a SAAS Sales Development Representative will be to hunt and close new business within the U.K & Europe for our SAAS Solutions products in Knowledge Management and AI Automation. Candidates should demonstrate their ability to grow activity and move things forward in order to advance in our organization. … to join a company at the forefront of Customer Contact Solutions. With Fortune 500 customers, KMS Lighthouse is an industry leader and award-winning Knowledge Management company. This is the place to be if you're interested in combining technology, innovation, and sales. Responsibilities Prospecting for new clients. More ❯

countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship … integration, and end-to-end tests to ensure system reliability Achieve and maintain a minimum of 80% test coverage across all components Documentation and Knowledge Management Create and maintain detailed technical documentation for system design, architecture, and APIs Develop user guides and training materials for end-users in … other development teams to ensure seamless integration with related systems Provide technical support and guidance to end-users as needed Skills, Experience, Qualifications and Knowledge Required: Strong experience in full-stack development, with expertise in Java, React, and Restful services Proven track record in designing and implementing financial trading More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and … Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in a timely manner More ❯

make new connections. Because we are so transparently aligned to this core strategic objective, we enjoy full buy-in from the business including senior management, who have a clear view of how our work contributes to the overall success of the firm. About the role Marketing Operations is a … the team's ability to deliver BCLP's growth strategy. Working closely with the wider MBD team, this role will be responsible for the management of The Hub, a new marketing centre of excellence providing agile and flexible general MBD and copywriting support across the team as and when … needed. If you are a marketer who excels in operations and project management, this position offers the chance to grow and make a meaningful impact across the MBD team. Introducing The Hub The Hub will sit at the very heart of the BD, marketing and communications (MBD) team at More ❯

security measures. They develop balanced security strategies, providing assurance and empowering engineering teams with the necessary tools and guidance. This support covers secure cloud management, establishing secure development practices, and effectively detecting and mitigating security incidents. A key part of this is the Trust & Information Security Team, which concentrates … Work closely with Support, Product, and Sales teams to ensure consistent and accurate messaging regarding compliance topics. Provide internal training or resources as needed Knowledge Management: Document common compliance questions and answers, contributing to internal knowledge bases and potentially customer-facing FAQs or documentation Stay Current: Continuously … providing exceptional compliance-focused support What you'll need Proven experience (typically 3-5+ years) in a GRC, cybersecurity consulting, internal audit, compliance management, or technical support role with a strong focus on specific frameworks Deep, demonstrable understanding and practical knowledge of NIST frameworks (e.g., Cybersecurity Framework More ❯

the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and … milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and … serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements More ❯

and be your best self! Think big and act bold-express your authentic self! Anaplan is seeking a tenacious Principal Solution Architect, Sales Performance Management (SPM) to join our Professional Services team in the UK. Your Impact As a Principal Solution Architect, you will be responsible for the successful … delivery of Anaplan planning solutions in strategic accounts. Your responsibilities include: Serving as the Architectural SME for large-scale Sales Performance Management implementations Collaborating with customer teams to transform and optimize business processes through the Anaplan Platform Translating existing solutions, spreadsheets, and business problems into sophisticated Anaplan multi-dimensional … models Supporting scoping, estimations, and customer presentations as part of a Solution Sales process Assisting with knowledge management, mentoring, and enablement across the Professional Services Teams Maintaining relationships across internal teams, customers, and partners Designing and leading development of data integration and migration solutions Supporting and overseeing UAT More ❯

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing … emerged as a key strategic initiative for many Life Science companies. The team advises clients on operating model, governance, data sourcing and generation, data management, value creation, technology enablement and compliance. In close collaboration with the Digital and Technology practice, we help diagnose and roadmap the data strategy journey … lead, manage multiple workstreams ensuring fulfillment of project objectives on-time and on-budget. Partner with the Senior Leadership team and assist in project management responsibility i.e., Project planning, staffing management, people growth, etc. Build relationships with client stakeholders and lead presentations related to project deliverables, brainstorming, discussions More ❯

product expansion, and data-driven culture. You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role. This position requires a self-driven, high-energy, professional who's passionate about … Assist in ongoing reconciliation processes, flagging and resolving mismatches between financial systems. Provide quality assurance support across finance and commercial data sets. Process Documentation & Knowledge Management; Document reporting structures, dashboard dependencies, and data flows to ensure operational resilience and scalability. Share knowledge across teams and contribute to More ❯

project. When it comes to business readiness, you will lead on preparing scripts for user acceptance testing and writing guides and documents to share knowledge of new processes and systems with our internal teams. The ideal candidate will exhibit an ability to flex across each key lifecycle segment while … features to ensure they meet business needs Monitor key performance indicators and metrics to track the success of implemented solutions Develop FAQ's or Knowledge Based Articles with a focus on end user adoption and maintain current library of existing documents. All documents to be written concisely and in … scripts Ability to recognise whether a technical solution meets the requirements of the business, and challenge accordingly Experience developing FAQ's, user guides or knowledge articles Clear confident communicator who can tailor messages to audiences of different levels, facilitate meetings and present to medium to large groups Strong proficiency More ❯

and process efficiency. Spearhead the integration of new legal tech solutions, from requirements analysis to deployment, ensuring seamless adoption and maximum impact. Develop comprehensive knowledge management resources, including user manuals, training materials, and process documentation, to support legal technology initiatives. Deliver expert training and support to legal professionals … tangible improvements. A proactive self-starter who thrives in a fast-paced environment and is committed to driving change and delivering results. Exceptional project management skills, with experience in leading transformative initiatives within legal operations. Strong team player who has a growth mindset and a strong sense of integrity … workflow automation, and legal technology. Demonstrated experience with Power Platform and other automation tools to streamline legal processes. A track record of successful project management and change implementation in a legal operations context. Superior communication skills and the ability to collaborate effectively with a diverse range of stakeholders. A More ❯

s strategy and growth targets. Lead on the collection, analysis, interpretation, and reporting of client, business, and marketing data leveraging Carey Olsen's practice management, financial, and marketing systems. Identify and present trends, insights, and opportunities for growth and new business by analyzing management information, client behavior, and … engagement with marketing and business development initiatives and campaigns. Collaborate with other Group Services teams (including Finance, Technology, and Knowledge Management) to evaluate and recommend new tools and technologies that enable efficient data collection, analysis, and reporting. Combine external and internal data sources to create client and prospect … intermediary relationships. Foster a culture of data literacy across the firm, emphasizing the importance of accurate and comprehensive data collection to ensure high-quality management information, analytics, and reporting. Manage and mentor a team of marketing and business development analysts and data specialists. The ideal candidate will have: A More ❯