1 to 25 of 54 Permanent Knowledge Management Jobs in London

Description We're looking for a Knowledge System Manager for a public sector organisation based in London (hybrid) on an initial 12-month contract, paying up to £41.92 per hour (Umbrella, Inside IR35). This is a hybrid role with an expectation to attend the office in London … days per week. The successful Knowledge System Manager will take operational ownership of a suite of knowledge and document systems used across a central government legal function and its wider professional community. You'll lead a small team, manage stakeholder relationships at all levels including Board, and drive ...

data to support analytics, reporting, integrations, and emerging AI capabilities. The Data Governance Framework provides the structure and operating model to drive effective data management and influence data-related behaviours across the Firm. It has established the mechanisms for oversight, control (planning, monitoring, and enforcement), and leadership of data … bottom-up and top-down approach to embedding and supporting effective Data Governance. In addition, the Senior Manager partners closely with Business Intelligence, Knowledge Solutions and Innovation teams to ensure strong data governance foundations underpin the data and analytics, knowledge management, enterprise search, automation, and AI-driven ...

Description Provide sound guidance, analysis and support on systems and information management matters. Deliver excellent services in developing business-critical systems. Analysis of complex data and information and the design of management information. Lead the development of centrally managed tools and techniques to ensure strong operational use. Support … with the brief provided. Ensure that the systems enable the team to conduct robust analysis across the programme. Lead the development of the key management information reports. Minimum Requirement: Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLDs current Knowledge Systems ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

Knowledge Analyst A fantastic opportunity has arisen for a Knowledge Analyst to join a London based law firm on a permanent basis. Knowledge Analyst Key Responsibilities: * Assisting with creation of intranet pages and team sites on our enterprise collaboration/content management portals. * Liaising directly with … Partners, Knowledge Lawyers and staff providing regular updates on central Knowledge & Data team activities and projects. * Working closely with the intranet's content editors on a day-to-day basis to ensure they are posting, editing and tagging correctly so it is optimised for search and AI. Knowledge ...

high-growth environment, selling a world-class multi-tenant cloud software application Represent a product set that is at the forefront of project management, resource management, knowledge management, and collaboration technology What you Bring to the Role Minimum 7+ years experience of quota carrying complex application … accurate weekly sales forecast. Innovative, competent with proven success in building relationships within existing and targeted accounts. Strong work ethic, self-discipline and time management skills. Achieve or exceed quarterly goals and production levels as defined by sales management. Additional Experience Experience running online presentations (Zoom, Google Hangouts ...

team members, and you may serve as project director when required. As a leader within the Community of Practice, you will manage a line management structure and work alongside the Head of Research and Analysis to achieve practice outcomes and uphold high standards as well as ensure our visibility … implement the DT Design and practice strategy. This could include leading the delivery of key objectives within internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and DT Design. Support business development activities, including ...

globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked … service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management processes, including incident ...

globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked … service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management processes, including incident ...

best practice Fostering a culture of collaboration and continuous improvement Actively contributing to our Research & Analysis practice within TPXimpact through internal time, skills development, knowledge management and sharing Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise About … Professional knowledge and experience Essential Experience contributing to problem framing and research scoping, working with teams to understand existing knowledge to define assumptions and/or hypotheses Experience designing research for user facing products and services in client facing teams or projects Proficiency in different research materials/ ...

Associate Director, you will provide strategic engineering leadership for the development of scalable and robust AI products, including agentic applications for content authoring, knowledge management, and compliance automation. You will lead a portfolio spanning early research, pre‐clinical, and clinical development, ensuring agentic AI initiatives progress from proof … Agentic AI solutions. Ensuring robust and scalable delivery of AI capabilities (data foundations, infrastructure, MLOps), with a strong focus on quality, traceability, risk management, and governance readiness. Developing and executing short‐ and long‐term strategies for AI engineering and AI data foundations, aligning R&D and Enterprise AI priorities ...

inclusive culture, supporting professional growth, improving operational practices, and helping the team navigate both technical and organisational challenges. While this is primarily a people management role, we value leaders who remain close to the services they support. You will be actively involved in service management, incident response, problem … practices that improve service quality, operational visibility, and team effectiveness. Encouraging collaborative problem-solving and a culture of continuous improvement across the team. People Management & Team Development Managing and supporting a team of Digital Print Services specialists through regular 1:1s, feedback, coaching, and career development conversations. Supporting performance ...

supporting our lawyers in client delivery excellence. The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering. The Practice Solutions team works with our lawyers to identify innovative solutions to support our clients. Through fostering … service delivery, led by Chief Innovation Officer Isabel Parker. The team integrates expertise in technology, data science, research, market intelligence, process excellence, and change management to build practice-relevant solutions. The global Practice Technology Department keeps W&C at the forefront of todays changing legal landscape. We help lawyers ...

life cycle from inception to closure of larger often Trustwide, high complexity, challenging and/or highly sensitive projects.The role is responsible for matrix management of identified project team who are responsible for the definition and delivery of the Digital projects. The teams could consist of:o System supplierso … Technical resourceso Clinician and non-clinical staff o Partner providerso People Participationo Project staff responsible for the implementation of key ITIL processes such as Knowledge Management and Change and Service Asset and Configuration. Main duties of the job Act as the overall owner responsible for specific projects including ...

rare opportunity to become the firm's first dedicated data specialist. You will help shape how the firm uses data, AI and knowledge assets to improve legal service delivery. You will work closely with lawyers, IT, Risk, Finance, Marketing and innovation colleagues to build data models, develop reporting, support … ready knowledge repositories and identify opportunities for better use of data across the firm. Key responsibilities Build and develop the firm's legal knowledge data model Analyse business, client, matter and knowledge data Create dashboards, reporting and insight Support AI, automation and innovation projects Prepare structured ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

outcomes—and scale what works across our wider Operations teams Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here ...

Business Analyst/Knowledge Architect I'm supporting an SAAS client, hiring a Business Analyst/Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business … cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems. Responsibilities Map current-state business processes through stakeholder interviews, workshops and process analysis. Identify manual effort, bottlenecks and operational inefficiencies. Build automation business cases including ROI, effort reduction and operational impact. Translate ...

Business Analyst/Knowledge Architect I'm supporting an SAAS client, hiring a Business Analyst/Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business … cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems. Responsibilities Map current-state business processes through stakeholder interviews, workshops and process analysis. Identify manual effort, bottlenecks and operational inefficiencies. Build automation business cases including ROI, effort reduction and operational impact. Translate ...

landscape Translate customer pain points into compelling value narratives that resonate with IT and service team personas Collaborate cross‐functionally with Product Marketing, Product Management, Sales Engineering, and Customer Success to refine positioning, surface product feedback, and ensure customer success post‐sale Develop and execute territory plans targeting high … functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI‐driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences ...

landscape Translate customer pain points into compelling value narratives that resonate with IT and service team personas Collaborate cross-functionally with Product Marketing, Product Management, Sales Engineering, and Customer Success to refine positioning, surface product feedback, and ensure customer success post-sale Develop and execute territory plans targeting high … functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI-driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences ...