1 to 25 of 67 Permanent Knowledge Management Jobs in London

lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring … s objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence … in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL More ❯

communicate, collaborate, and be more productive. This new role owns the strategy, development, and continuous improvement of our digital workplace products -including Microsoft 365, employee portals, communication, collaboration and knowledge management - ensuring they are cohesive, scalable, and aligned with our brand, enterprise architecture, and data strategies. By combining strong stakeholder engagement, strategic thinking, and a clear vision for … lifecycle accountability This new role is accountable for the strategy, development, and continuous data-driven improvement of our digital workplace products -including Microsoft 365, employee portals, communication, collaboration and knowledge management. Lead a product team to shape and deliver the Digital Workplace product, drawing on competencies within Ramboll Tech and the Ramboll organization as set out in your roadmap. … Product alignment Engage with Product Owners across the business to align needs, remove duplication, and maintain a unified digital workplace across Ramboll. Knowledge management Lead knowledge management strategy and execution for the digital workplace, ensuring content is well-structured, easily discoverable, user-centric and supports both employee needs and AI-readiness. You will do this in More ❯

team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. … improvement. Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in … analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams More ❯

execute technology strategy that scales across African markets Lead OKR setting, strategic planning, and cross-functional collaboration across distributed engineering teams Oversee technology operations including resource planning, budgeting, vendor management, and compliance coordination Drive project management for strategic initiatives including country launches and platform scaling Build frameworks for team development, recruitment strategy, and organisational growth across our technology … teams Establish data-driven decision-making processes and optimise resource allocation for maximum impact Coordinate cross-functional strategy reviews and product strategy execution while driving documentation and knowledge management practices, working closely with the Head of Strategy & Operations in Product Management Drive AI adoption and digital transformation initiatives across technology teams, embracing emerging technologies to enhance operational … in technology strategy within a FinTech environment with proven strategic/operational/advisory leadership experience Proven track record leading strategic initiatives and driving operational improvements including procurement, vendor management, and organisational goal setting Experience working with distributed engineering teams, agile development practices, and cross-functional stakeholder management Strategic mindset with ability to translate vision into actionable plans More ❯

Artificial Intelligence models Connect to customers to address certain critical business problems Champion a broad range of data products to ensure business impact (multi-channel marketing optimization, data foundation, knowledge management platform and others) Collaborate with team-members (software engineer, ML engineers, data engineers, product owners, etc.) in design reviews and critical feedback sessions to continuously improve product … the ViiV data architecture and data/AI governance framework. Basic Qualifications: First and foremost, you will be enthusiastic and energised about data and be driven to share that knowledge and excitement with others. In addition: Master's Degree in a STEM subject and experience in a related field i.e. MBA, Statistics, Data Science or equivalent experience (Mathematics, Information … Computer Science, or similar) Hands on experience with Advanced Analytics, Generative AI (GenAI), Statistics in a commercial environment A passion for writing clean, maintainable code in Python A broad knowledge of tech; comfortable recommending non-data science solutions where appropriate Proven experience of effective stakeholder management and strong influencing skills. Including data visualisation and insights communication. Connect the More ❯

the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI … utilization , resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work. Key Responsibilities Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and … models, and utilization targets Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis Build and lead internal operational teams (Business Development, Knowledge Management, etc.) Implement systems and technologies to support practice operations and client service delivery Drive continuous improvement initiatives to enhance operational efficiency Strategic Development Identify market opportunities and More ❯

is responsible for restructuring sub sites, training and supporting country intranets. The team are part of the wider Operations business unit and the successful candidate will work closely with Knowledge Management, Marketing and the Insight Center. Our intranet is hosted on SharePoint Online with a global and regional presence, offering many opportunities to share news, knowledge, guidelines … delivers content to users through a quick and easy to navigate journey. They will be a champion of A&Ms information services at all times. Responsibilities: Intranet Strategy and Management Develop and implement a strategic plan for the EMEA intranet to meet organisation requirements and objectives Work with the Global Intranet Team to understand SharePoint developments, share best practices … s functional, relevant and that the user experience is optimised Work with our Analytics team to leverage usage and performance insights, implement recommendations for improvement and monitor progress. Content Management Oversee the regional creation, curation, and maintenance of intranet content to ensure it is relevant, accurate, and engaging Ensure our strategic business units are supported through the management More ❯

is responsible for restructuring sub sites, training and supporting country intranets. The team are part of the wider Operations business unit and the successful candidate will work closely with Knowledge Management, Marketing and the Insight Center. Our intranet is hosted on SharePoint Online with a global and regional presence, offering many opportunities to share news, knowledge, guidelines … delivers content to users through a quick and easy to navigate journey. They will be a champion of A&Ms information services at all times. Responsibilities: Intranet Strategy and Management Develop and implement a strategic plan for the EMEA intranet to meet organisation requirements and objectives Work with the Global Intranet Team to understand SharePoint developments, share best practices … s functional, relevant and that the user experience is optimised Work with our Analytics team to leverage usage and performance insights, implement recommendations for improvement and monitor progress. Content Management Oversee the regional creation, curation, and maintenance of intranet content to ensure it is relevant, accurate, and engaging Ensure our strategic business units are supported through the management More ❯

Project Manager to lead and deliver complex Web3 software projects with the use of AI. The ideal candidate will have a proven track record in agile delivery, outstanding stakeholder management capabilities, and a strong understanding of decentralized technologies. You'll work closely with clients and cross-functional teams, managing the entire project lifecycle from discovery through to deployment, while … stand-ups, and team progress tracking. Coordinate both onshore and offshore development teams, ensuring smooth collaboration and communication. Apply AI tools to assist with documentation creation, automated testing, and knowledge management. Use data-driven methods to define and track project metrics, performance, and milestones. Ensure projects are delivered on-time, within scope and budget while meeting high-quality standards. … Engage directly with clients ranging from startups to global enterprises to manage expectations and gather requirements. Conduct project evaluations, mitigate risks, and provide detailed reporting to senior management and stakeholders. Support continuous improvement by evolving project management practices and contributing to delivery framework enhancement. Must 5+ years' experience managing agile software projects, with successful delivery of production systems More ❯

all. With high-profile corporate fraud and regulatory non-compliance cases at the forefront of the news, it is more important than ever for businesses to maintain the authoritative knowledge it takes to investigate, detect, prevent and monitor for risks. Additionally, with the growing volumes of disparate data, advancement in AI technologies and increasing global regulatory scrutiny coupled with … in a commercial way which adheres to our values, and inspire others through your own behaviours.We're interested in passionate leaders, with the intellectual curiosity to actively pursue new knowledge in the rapidly changing world of data and AI. Naturally you'll need a strong background in the various data engineering and data science and AI tooling to assist … in achieving our goals. Skills and attributes for success Client Management and Business Development: Develop/maintain productive relationships with client management including C Suite executives. Develop new business development initiatives, go to market campaigns, sales sprints, leading end-to-end bid processes, engagement delivery and knowledge management with a proven experience of achieving sales targets More ❯

Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

integrating innovative initiatives and technologies to enhance the quality of our legal services. The team works closely with practice-specific leadership, as well as business functions including Commercial, Finance, Knowledge Management, and Technology, to deliver optimised, client and business services solutions. The Technology Innovation Manager will manage a small matrix team comprising innovation specialists, product management and … Promote responsible and ethical use of AI and other technologies, in line with the firm’s governance framework. Collaboration and Process Improvement Work closely with Business Services Directors, Practice Management, and Technology teams to drive innovation initiatives forward. Lead training and communication activities to support the adoption and effective use of new tools by legal and business services teams. … relevance and value of new technologies to the legal sector, and make informed recommendations on their adoption. CANDIDATE PROFILE//Candidates for this position must have: In depth knowledge of current AI trends including Generative AI, NLP, ML, and legal-specific AI applications (e.g. document automation, legal research, contract analysis). Experience with data science, data and solution More ❯

integrating innovative initiatives and technologies to enhance the quality of our legal services. The team works closely with practice-specific leadership, as well as business functions including Commercial, Finance, Knowledge Management, and Technology, to deliver optimised, client and business services solutions. The Technology Innovation Manager will manage a small matrix team comprising innovation specialists, product management and … Promote responsible and ethical use of AI and other technologies, in line with the firm’s governance framework. Collaboration and Process Improvement Work closely with Business Services Directors, Practice Management, and Technology teams to drive innovation initiatives forward. Lead training and communication activities to support the adoption and effective use of new tools by legal and business services teams. … relevance and value of new technologies to the legal sector, and make informed recommendations on their adoption. CANDIDATE PROFILE//Candidates for this position must have: In depth knowledge of current AI trends including Generative AI, NLP, ML, and legal-specific AI applications (e.g. document automation, legal research, contract analysis). Experience with data science, data and solution More ❯

Head of Business Management and Performance Join to apply for the Head of Business Management and Performance role at RSSB Head of Business Management and Performance Join to apply for the Head of Business Management and Performance role at RSSB Overview Reporting to the Director, Business Management and Performance (Director BMP), the Head of Business … Management Performance (Head of BMP) will lead the BMP’s business insights and project management office (PMO) function. This role will ensure the effective monitoring, reporting and assurance of project related activity, and the preparation and reporting of RSSB’s business performance. Leading the BMP analyst team and deputising for the Director BMP, the Head of BMP will … oversee the day-to-day outputs of the directorate and ensuring a joined-up approach. Overview Reporting to the Director, Business Management and Performance (Director BMP), the Head of Business Management Performance (Head of BMP) will lead the BMP’s business insights and project management office (PMO) function. This role will ensure the effective monitoring, reporting and More ❯

Head of Business Management and Performance Join to apply for the Head of Business Management and Performance role at RSSB Head of Business Management and Performance Join to apply for the Head of Business Management and Performance role at RSSB Overview Reporting to the Director, Business Management and Performance (Director BMP), the Head of Business … Management Performance (Head of BMP) will lead the BMP’s business insights and project management office (PMO) function. This role will ensure the effective monitoring, reporting and assurance of project related activity, and the preparation and reporting of RSSB’s business performance. Leading the BMP analyst team and deputising for the Director BMP, the Head of BMP will … oversee the day-to-day outputs of the directorate and ensuring a joined-up approach. Overview Reporting to the Director, Business Management and Performance (Director BMP), the Head of Business Management Performance (Head of BMP) will lead the BMP’s business insights and project management office (PMO) function. This role will ensure the effective monitoring, reporting and More ❯

join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll … performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards … commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem More ❯

join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll … performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards … commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem More ❯

join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll … performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards … commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem More ❯

delivers business value. You break through communication issues and develop relationships with stakeholders at all levels of the organisation. Your role requires you to have a deep Compliance product knowledge, to act as 1 st line of support when issues occur, to manage partner relationships and to act as a bridge between engineering teams and product and operational teams. … of the work efforts, dependencies and sequence required to deliver a project and devise attainable milestones with the team. Track progress, spot and evaluate risks, and communicate status to management and project stakeholders. Engage and energise the feature teams to achieve aggressive goals. Where appropriate, you will escalate delivery risks or blockers when needed and collaborate with your Delivery … fast-and-dirty" solutions. Proactively remove obstacles to drive momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities. Improve product development and delivery. Facilitate knowledge management and communication so each project delivers better than the last. Monitor, evaluate, and continuously improve the team by being a trusted advisor, facilitator, and creative problem solver. More ❯

Job Title: Knowledge Officer Contract: Permanent Salary: £40,000 - £42,000 Working Arrangements: Predominantly home working Key responsibilities: Knowledge management – Assist the Knowledge Manager in the organisation and management of knowledge across our regulatory decision-making teams, ensuring that knowledge is properly managed throughout the information life cycle. Contribute towards the development and … deployment of an appropriate taxonomy that improves the searchability of knowledge within supported systems. Knowledge sharing – Assist the Knowledge Manager with fostering a culture of knowledge sharing and facilitate greater cross-team collaboration, communication and continuous improvement. This may involve organising forums and training to promote knowledge sharing, partnering with decision making teams, and creating … and promoting of associated training materials. Awareness and horizon scanning – Assist the Knowledge Manager, in monitoring relevant news and publications and curating and promoting relevant developments to ensure that Core Team members are kept up to date. Liaise with the Legal Team to ensure that Legal and Core Teams have access to relevant online legal research services and manage More ❯

Job Title: Knowledge Officer Contract: Permanent Salary: £40,000 - £42,000 Working Arrangements: Predominantly home working Key responsibilities: Knowledge management – Assist the Knowledge Manager in the organisation and management of knowledge across our regulatory decision-making teams, ensuring that knowledge is properly managed throughout the information life cycle. Contribute towards the development and … deployment of an appropriate taxonomy that improves the searchability of knowledge within supported systems. Knowledge sharing – Assist the Knowledge Manager with fostering a culture of knowledge sharing and facilitate greater cross-team collaboration, communication and continuous improvement. This may involve organising forums and training to promote knowledge sharing, partnering with decision making teams, and creating … and promoting of associated training materials. Awareness and horizon scanning – Assist the Knowledge Manager, in monitoring relevant news and publications and curating and promoting relevant developments to ensure that Core Team members are kept up to date. Liaise with the Legal Team to ensure that Legal and Core Teams have access to relevant online legal research services and manage More ❯

business strategy, growth, and commercial viability.Develops and manages effective working relationships with internal stakeholders and external vendors across global locations.Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability.Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion).Partners with stakeholders to define key performance indicators (KPIs … supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions.Partners and coordinates with Human Resources in a timely manner on all employee relations matters.Assess and ensure appropriate staffing levels. Conducts interviews and … Engineering, Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master’s or other advanced degree is a plus.Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment.Minimum five (5) years in a leadership or management role.Experience delivering physical and digital products More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master's or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master’s or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯