23 of 23 Permanent Knowledge Management Jobs in London

Practice Operations Lead, Legal Knowledge Management & AI Function: Law Firm Advisory Role Summary The Practice Operations Lead sits within the Law Firm Advisory function and is accountable for the operational performance of the Legal Knowledge Management & AI practice, while remaining an active hands-on contributor … client engagements. The role is split roughly 50:50 between practice operations (pipeline management, estimating and contracting, practice development) and direct project delivery. This balance is intentional: the successful candidate needs enough current delivery experience in data/AI/KM engagements to estimate and scope credibly, and enough ...

Manager, Knowledge & Research Services London | Hybrid Working A leading international law firm is seeking an experienced Manager of Knowledge & Research Services to lead its London-based research function and provide strategic support across its European offices. This is a high-profile role combining legal and business research expertise … competitive intelligence leadership, stakeholder management, and the adoption of cutting-edge AI research technologies. The successful candidate will work closely with senior lawyers, business development teams, and global knowledge professionals to deliver high-value insight that supports client growth, market positioning, and firm strategy. The Role As Manager ...

Data Centres UK&I (P5 Senior Director) About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. We bring … single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines - including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management - to deliver holistic, client-centric real estate solutions. JLL REMS - Real Estate Management Services JLL REMS partners with ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

team works across multiple business divisions, identifying, prioritising and implementing AI opportunities that drive measurable outcomes. Current initiatives span conversational AI, voice AI, knowledge management and RAG-based solutions. This role offers the opportunity to influence AI adoption at scale across commercial growth functions. Role As a Senior … income + 20% bonus Working Model: Southwark, London | 3 days per week in office Tech Stack: Generative AI, LLMs, Conversational AI, Voice AI, RAG, Knowledge Management Systems, Low-Code/No-Code AI Solutions Visa Sponsorship: No sponsorship available Interested? Please apply below. ...

continuous improvement of operational systems, policies, processes and tools. Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness. Support organisational planning, budget management and performance monitoring. Use operational insights, business intelligence and performance data to support decision-making. Contribute to the development and implementation of strategic organisational … priorities. Contracts, Partnerships and Supplier Management Lead on organisational contract management and oversight. Support donor, partner and supplier contracting processes. Manage partnership due diligence requirements and ensure compliance with organisational policies. Develop and maintain effective supplier relationships and oversee service performance. Support procurement activity, contract renewals and supplier ...

Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct … architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third ...

solutions. The role is based in London. We generally spend two days per week in the office. Whilst there is no expectation of existing knowledge of tax, we would expect you to develop a degree of domain knowledge over time. What will you need? Deep Technical Expertise: Hands … experience designing, specifying and developing software AI Knowledge: Ability to articulate clearly how generative AI can solve document management, workflow automation, and knowledge management challenges. Proven Track Record: Experience leading and mentoring others Programming Skills: Have heavily used modern object-oriented languages such has C# ...

solutions. The role is based in London. We generally spend two days per week in the office. Whilst there is no expectation of existing knowledge of tax, we would expect you to develop a degree of domain knowledge over time. What will you need? Deep Technical Expertise: Hands … experience designing, specifying and developing software AI Knowledge: Ability to articulate clearly how generative AI can solve document management, workflow automation, and knowledge management challenges. Proven Track Record: Experience leading and mentoring others Programming Skills: Have heavily used modern object-oriented languages such has C# ...

ServiceNow Solution Architect with a strong consulting mindset, commercial experience and a passion for shaping business transformation? This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory . You'll work with senior client stakeholders to understand complex business challenges, shape transformation strategies … Looking For You'll bring a blend of consulting, commercial and technical expertise, including: * Proven experience as a ServiceNow Solution Architect within a management consulting, technology consulting or professional services environment. * Strong pre-sales, solution design and solutioning experience , with a track record of shaping and winning complex enterprise ...

ServiceNow Solution Architect | Management Consulting 📍 Hybrid Working | London | Manchester | Birmingham | Bristol | Glasgow | Newcastle | Woking 💰 Salary £110,000 - £120,000 + Bonus + Excellent Benefits 🔐 SC clearance eligibility or ideally ACTIVE SC CLEARANCE REQUIRED 🚨 Sole UK Nationals only Drive Transformation. Shape Solutions. Win New Business. Are you an experienced ServiceNow … leading technology consulting practice, helping major organisations transform their employee and customer experiences through innovative ServiceNow solutions. This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory. You’ll work with senior client stakeholders to understand complex business challenges, shape transformation strategies ...

range of AI-enabled transformation initiatives, which could include Generative AI, internal AI assistants, customer-facing conversational AI, intelligent document processing, workflow automation, knowledge-management solutions and machine-learning capabilities. Key responsibilities will include: Leading AI and automation projects from initial business case and planning through design, build … financial services environments. Experience managing cross-functional teams including AI/Data specialists, engineers and business stakeholders. Experience delivering cloud-hosted technology solutions. Strong knowledge of technology governance, risk management and the software delivery lifecycle. Experience managing vendors and SaaS/technology partners. Excellent stakeholder management ...

consulting services and methodologies Working with sales and delivery teams to create compelling client propositions Driving the adoption of AI-enabled consulting tools and knowledge management About You We're looking for someone with: Significant experience within a technology consultancy, systems integrator or professional services environment A strong … background delivering digital and technology transformation Experience writing and reviewing Statements of Work, proposals and business cases Excellent stakeholder management skills with the ability to engage CIOs, CTOs and senior business leaders Broad understanding of cloud technologies, digital transformation, data, AI, cyber security and enterprise technology Commercial awareness with ...

legal technology, automation and AI-enabled tools across the function. Identify practical AI use cases across areas such as drafting, research, contract review, knowledge management, matter triage and reporting. Establish scalable processes across matter intake, contracting, workflow management and legal service delivery. Define and track Legal KPIs … management information and performance reporting . Partner with senior stakeholders across Technology, Finance, People and Strategic Projects. Provide senior legal support on significant commercial and strategic matters. Manage Legal and Procurement budgets, external counsel relationships and legal spend. Oversee Procurement and support corporate and subsidiary governance. Lead, coach ...

with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will ...

reports for Product and Engineering Participate in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality Maintain deep knowledge of supported AI products: functionality, roadmap, release cycles, integrations, and escalation protocols Recommend process improvements that reduce ticket volume, improve resolution quality, and scale … support through automation Knowledge Management: Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows Use AI tools to keep documentation accurate, accessible, and useful as products evolve Support custom reporting and data verification for ad hoc stakeholder requests What ...

powered solutions that increase efficiency and productivity. Acting as the link between legal professionals and technology, you'll collaborate with Customer Success and Account Management teams to deliver practical, measurable outcomes. You will engage with senior stakeholders—including Partners, General Counsel, Legal Operations, Innovation, Knowledge Management … firm or large in-house legal team. Experience working with complex legal workflows across transactional, contentious, or advisory matters. Excellent consulting, facilitation, and stakeholder management skills, with confidence engaging senior legal professionals. A genuine passion for legal technology, AI, and transforming legal service delivery. Strong relationship-building, communication ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

Gilead and help create possible, together. Job Description The role will be responsible for all Global Value & Access Solutions which include supporting Global Price Management (GPM), Collaboration tools, and a Value & Access Data Lake to support advanced reporting and insights. This role will infuse forward looking, creative and innovative … from the ideation of IT solutions for business needs through to successful execution of these initiatives. Projects include supporting and enhancing a Global Price Management System, Implementing AI Solutions, Implementing Collaboration and Knowledge Management tools, Security assessments of third-party SaaS solutions, and implementation of new technologies ...

interdependent workstreams designed to improve how data is identified, classified, governed, protected and managed across the organisatio n. This is not a generic project management role or a deeply technical architecture position. It requires someone who can operate confidently between business change, data governance, cyber security and programme delive … wider busin ess.Support the identification, classification and assignment of ownership for critical data ass ets.Establish practical governance processes covering data ownership, lifecycle management, retention, protection and acc ess.Build an enduring data governance capability that becomes embedded into day-to-day business operati ons.Strengthen governance around data access, including role ...

technology, automation and AI-driven solutions. Develop reporting, metrics and insights that demonstrate the value of the legal team. Build scalable frameworks, governance and knowledge management processes. Be the Legal Innovation Champion Stay ahead of emerging legislation and regulatory developments. Help the business understand and respond to changing … wider business stakeholders. Continue Practising Law Draft, review and negotiate a variety of commercial agreements. Provide pragmatic legal advice to business stakeholders. Support risk management and governance activities across the organisation. Who We're Looking For Qualified lawyer with experience in-house or in private practice. Strong commercial contracts ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital … develop customer support teams operating across multiple geographical locations, creating a consistent and high-quality experience for B2B customers. You will introduce clearer service-management practices, optimise Zendesk, strengthen the use of operational data and develop a multi-tier support model that provides the right level of service ...