Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling … foster product adoption, and contribute to the overall success of our clients in leveraging Feedzai's innovative technology. Your Day to Day: Client Relationship Management: Develop and nurture strong, long-lasting relationships with key clients. Act as the main point of contact for customer inquiries, concerns, and escalations. Regularly … team. Act as a bridge between clients and the Feedzai Product development organization , ensuring that client needs are considered in future product enhancements. Account Management: Proactivemanagement of renewals - from alignment of value realization and success plans to guarantee to commercial management of the renewals ProactiveMore ❯
Your role The role of the Global Head of Project Operations is essential in driving operational excellence across global construction projects, focusing on risk management, digital tooling, process optimization, workflow efficiency, reporting, automation, schedule governance, and collaborative planning. The ideal candidate will implement strategies to improve project performance while … internal standards as well as customer expectations by working with our professional teams to apply our systems, procedures and culture. What youll do Risk Management: Design and implement comprehensive risk management frameworks to proactively identify, evaluate, and mitigate construction project risks, ensuring alignment across global projects. Digital Tooling … and integration of digital tools and technologies to enhance operational efficiency, streamline reporting, scheduling, and workflows, and reduce manual effort. Process Optimization and Workflow Management: Analyze and optimize workflows and processes to improve efficiency, reduce waste, and standardize practices across regions to ensure alignment with global best practices. Reporting More ❯
and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before they impact service availability. … You will ensure continuous visibility of service health through proactive monitoring and actionable MI, enabling early risk identification and preventative action. With strong communication skills, you will engage confidently with stakeholders at all levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What More ❯
place to work, and we offer flexibility of office/homeworking due to our hybrid model. About the role In your role as Data Management Lead you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to establish and execute the … the data governance, data architecture and data quality activities. This role plays a critical part in ensuring that new ways of working in data management are effective, efficiently undertaken and build long term capabilities. What you will be doing As a trusted part of the Operations you will be … responsible for: The successful candidate will lead the establishment and execution of new data management practices, providing support to the USSIM Head of Data Oversight and the broader Data Oversight function. Support the USSIM Head of Data Oversight in the development and implementation of data management business processes. More ❯
balance# Key Skills Required: Senior Stakeholder engagement: Build and manage strategic senior stakeholder business to drive growth and value creation of the portfolio Contract management P&L Management Forecasting Able to understand and articulate the DXC offerings in and out of Insurance Ability to understand the Customer's … business Able to interpret annual account statements from clients Solution-orientated and problem-solving skills Proactivemanagement anticipating client needs Able to represent the client's voice internally in DXC Strong communication and written skills Highly organized and able to prioritize Strong reporting skills Action orientated Strong client More ❯
specifically looking for an engineer who has supported C suite clients in an agile ITIL environment. They require a self-starter who will demonstrate proactive IT management Main Responsibilities ·IT Hardware Incident and task fulfilment for internal End User (predominantly Lenovo/Apple) ·Perform advanced troubleshooting to diagnose … users back on the job including deploying temporary equipment as needed. ·Printer Support and configuration experience ·Procurement and configuration of EUC hardware ·Hardware Asset management lifecycle and refresh (CMDB) ·VIP support ·Video Conference Support ·Work closely with internal support groups and external service providers to identify, resolve, or coordinate … for EMEAPAC ·High level knowledge and support experience of hardware, software, security, networks, internet, storage, with some understanding of Service Desk ·Experience of Problem management process and procedures ·Experience of Change management process and procedures ·Contribution to improvements and enhancements of processes/procedures ·Extensive Service Now ITSM More ❯
and desk-side technical support for computer applications and hardware - not limited to, but including: Microsoft Office 365, Microsoft Teams, Zoom, Windows 10, Document Management System (iManage), Time recording systems (IntApp), Practice management system (Elite 3E), Digital dictation (BigHand), Workshare, Third party numbering suite (DocX Tools), CMS (InterAction … Adobe Suite, Remote Access (VPN, RSA, Citrix), Mimecast, Mobile technologies (BiOS, Android, Intune), Remote desktop (VNC/TeamViewer). Using the IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, documentation, and knowledgebase articles. Using the Genesys call receipt system. Task ownership through to resolution and … agreed procedures. Ensuring that service levels (SLAs) are maintained. Ensuring that customers are kept up-to-date and aware of progress on their issues. Proactivemanagement of inbound and in progress work, including timely internal escalation, and early flagging of any issues or problems. Ensuring that all administrative More ❯
UK-based, supporting global customers with minimal travel required. Key Responsibilities Own the end-to-end customer onboarding experience , ensuring seamless delivery, tracking, and proactivemanagement of implementation timelines and milestones. Manage ad-hoc consultative projects , providing strategic recommendations and best practices tailored to customer needs. Serve as … objectives. Skills, Knowledge and Expertise Proven ability to manage multiple concurrent projects across a portfolio of customers, ensuring successful delivery and adoption. Excellent stakeholder management and influencing skills, with the ability to engage and build trust with decision-makers up to the Executive level in enterprise organisations. Deep understanding … relationship-building skills , fostering long-term partnerships with both customers and internal teams (Customer Success, Sales, Product and Operations Demonstrated expertise in customer expectation management , ensuring high satisfaction through proactive communication and issue resolution. Ability to identify expansion opportunities , recognising when customers can benefit from additional solutions, features More ❯
We are committed to delivering projects involving process workflow for KYC Due Diligence (AML), Regulatory & Product Due Diligence, entity case assessment, Client outreaches, Contact Management, Agreement services, client account opening services, and Client Lifecycle Management platform. Engineering is at the critical center of our business, and our dynamic … thinking and immediate, real solutions. We use both open-source industry standard and internal proprietary technologies to build strategic platforms for onboarding clients through proactivemanagement of the f2b onboarding process. This also involves projects requiring document and data digitization through various NLP techniques where the developer works … know-how. Be a part of our embedded engineering teams that work as a unit with our business partners. Collaborate with trading, sales, asset management, banking, finance, and others to build and automate solutions to keep our firm's position on the cutting edge. Or, join our core engineering More ❯
Owning, crafting and implementing a comprehensive sales and business development strategy for TerraPay, driving expansion and market penetration in the UK region. Sales Cycle Management : Overseeing the entire sales process-from lead generation and account management to closing deals with C-suite executives-ensuring efficient and effective execution. … customer up-sell opportunities Lead Generation and Reporting : Attending tradeshows, sourcing leads, and following the sales process while providing detailed reports to the sales management team. CRM Utilisation : Maintaining accurate and timely reporting using CRM tools to track performance, pipeline, and sales activities. Feedback and Strategy Adjustment : Providing actionable … about pipeline status, performance metrics, and strategic adjustments. Client Retention and Satisfaction : Ensuring high levels of client retention, contractual health, and overall satisfaction through proactivemanagement and support. Communication Facilitation : Strengthening the connection between customers and TerraPay's back-office services to streamline communication and resolve issues effectively. More ❯
to elicit, document, and validate data migration, scope and quality expectations, and reporting requirements. Establish strong governance for the workstream, including detailed planning and proactivemanagement of Risks, Assumptions, Actions, Issues, and Dependencies (RAAID). Ensure successful delivery across all key phases of the migration lifecycle: Discovery – Analyse … data mappings. Rehearsals – Lead the planning and support the execution of dress rehearsals. Cutover – Lead the live data migration, coordinating with all parties. Incident Management – Handle post-migration issues and escalations. Communication – Maintain clear, consistent updates to stakeholders. Manage the process for achieving formal cutover sign-off, including validation … and best practices. Extensive experience of migration of applications, systems, processes, and data in banks and/or building societies is essential Excellent stakeholder management and communication skills with proven ability to co ordinate technical delivery teams and cross-functional contributors including the ability to effectively engage with non More ❯
Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns … issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning SQL … Packs - Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactivemanagement of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the More ❯
checking temperatures, maintenance issues, and cleaning standards. Ensure meeting rooms are set up with proper arrangements and stocked with necessary supplies. Assist in the proactivemanagement of office operations and provide coverage for colleagues during absences. Help manage access for new starters and visitors, ensuring a smooth onboarding … in Microsoft Office and other computer applications. Excellent communication abilities to engage effectively with visitors, contractors, and staff. Strong customer service skills with a proactive approach to problem-solving. Highly organised with the ability to multitask and work independently while being a collaborative team player. Keen attention to detail More ❯
through upselling and cross-selling, including identifying opportunities Developing account-specific strategies and growth plans, integrating data and market insights, and identifying strategic expansions Proactivemanagement of potential account risks and formulation and execution of mitigation strategies Creating and executing structured client engagement plans or Quarterly/Annual … to leadership Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes Stay up to date with industry trends and market developments to anticipate client needs and adapt services … accordingly Qualifications Experience managing a portfolio of over $11m across 10-15 accounts 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long More ❯
implementation in close collaboration with the customer Review and guide project vision and direction, implementation approach and key artefacts Direct early solution evaluation, including proactivemanagement of issues and effective engagement with executives, the account team, engineering, and product management Direct and mentor diverse teams, such as … a matrixed organization 8+ years' experience with key areas of enterprise architecture including Salesforce Sales, Service, Commerce, and Data Cloud, Integration Technologies, Master Data Management, and other Clouds like AWS. Ability to analyse, design, and optimize business processes via technology and integration Experience in guiding customers and project members More ❯
outset. This role will provide a great opportunity tosupport the team's investment decisions through detailed research and analysis, contributing to stock selection, portfolio management, and the ongoing enhancement of our investment platform. Your responsibilities will include producing investment research, assisting in portfolio maintenance, and helping to manage internal … We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactivemanagement team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent More ❯
s mission is to improve the quality and safety of engineered products - airplanes, electric vehicles, and medical devices, by creating the world's best proactivemanagement platform, powered by the latest advances in artificial intelligence. We're revolutionizing the way next-gen vehicles are made and are partnering More ❯
implementation in close collaboration with the customer Review and guide project vision and direction, implementation approach and key artefacts Direct early solution evaluation, including proactivemanagement of issues and effective engagement with executives, the account team, engineering, and product management Direct and mentor diverse teams, such as … demonstrated leadership driving a digital transformation in a matrixed organization Experience with key areas of enterprise architecture including Salesforce Cloud, Integration Technologies, Master Data Management, and other Clouds like AWS. Ability to analyse, design, and optimize business processes via technology and integration Experience in guiding customers and project members More ❯
environments adhere to established standards and frameworks, meeting any compliance requirements at all times. Ensure technical documentation is completed and updated to professional standards. Proactivemanagement of customer environments, identifying potential improvements to deliver increased stability, availability and performance. Input into the development of infrastructure roadmaps, customer proposals … In-depth experience of the following Layer 2, Layer 3 technologies: BGP, OSPF, EIGRP, VRF, DNS, DHCP, NAT, Spanning-Tree. In-depth experience in management of Advanced Threat Protection features like Antivirus, IPS, Antispyware, Vulnerability protection, URL filtering, and file blocking in addition to firewall rules. A working knowledge More ❯
colleagues when necessary – e.g., holiday, sickness, busy periods Log call details using the call logging system within agreed timescales Report reoccurring faults to enable proactivemanagement of such faults Share expertise and technical information with team members Build relationships with key stakeholders within KMDS accounts at all times More ❯
particularly in regard to basic firewall configs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure implementation and ongoing management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Maintain … and configuration records for infrastructure and software Support software licensing and upgrades Support data privacy and security audits Requirements: Strong knowledge of Azure infrastructure management Strong LAN and WiFi network understanding (ability to configure/troubleshoot to a reasonable level and manage). While absolutely not a requirement, a … CCNA or CCNP (or equivalent knowledge), would be beneficial Experience with FortiGate Firewalls would be highly beneficial Excellent communication skills with a proactive and self-motivated approach More ❯
in promoting and improving the i4B brand and developing resident engagement, with a continuous drive to enhance tenant satisfaction. Principal Accountabilities and Responsibilities: Tenant Management & Customer Service: Be the face of the landlord, providing high-quality customer service, taking ownership of tenancy management and tenant requests, and managing … expectations. Supportive Tenancy Management: Provide accessible tenancy management to residents of the council-owned housing companies. Stakeholder Collaboration: Lead communication with stakeholders, delivering a seamless 'one team' landlord service, including setting up and managing professional meetings for complex issues. Record Keeping & Data Management: Maintain accurate, real-time … records of all resident interactions, holding other teams accountable for data accuracy. Proactive Tenancy Management: Use mobile working tools and adhere to health and safety and lone working requirements to promote proactive tenancy management. Digital Inclusion & Channel Shift: Support tenants in adopting digital channels for rent payments More ❯
We are seeking a highly organised and proactive Personal Assistant to support the senior Executives in various administrative tasks for this renowned brand. The ideal candidate will possess excellent communication skills, with a strong proficiency in all Microsoft applications. This role is essential for ensuring smooth day-to-day … and providing comprehensive support to executives. Duties Maintaining a good understanding of the strategic direction of the business and Executives' goals Responsible for the proactivemanagement of the Executives' calendar Anticipating diary/calendar changes and responding accordingly, including necessary meetings Actively find solutions to enable the Executives More ❯
take control of the sales conversation to create value for both our clients and organization. Responsibilities of the position will include: Client Engagement & Relationship Management Working with Account Directors you will manage client relationships throughout the sales process, including follow-up post transaction Develop and nurture strategic relationships with … price and scope changes with clients Proactively address roadblocks and align internal resources Coordinate with PM team on project changes and escalations Proposal & Quote Management Consult on & deliver all high-value request for proposals Collaborate with internal teams to customize proposals that address client pain points and opportunities Develop … compelling, insight-driven proposals that reinforce the value of our solutions Proactivemanagement of bid follow-up Drive revenue growth and by expanding existing customer accounts through upselling and cross-selling Working with Account Directors to develop and execute account growth strategies that align with customer goals and More ❯
improve the quality and safety of innovative, engineered products - airplanes, electric vehicles, medical devices, home appliances, consumer electronics - by creating the world's best proactivemanagement platform, powered by the latest advances in artificial intelligence. Axion leverages bleeding-edge tech & AI stack to solve real-world problems. With … identifying opportunities for deeper partnerships and growth. Technical acumen with experience in enterprise software implementations, data integration, and platform configuration. Exceptional communication and relationship management skills, with the ability to engage at all levels of an organization. Analytical and results-oriented, with a track record of leveraging data to More ❯