22 of 22 Permanent Problem Management Jobs in London

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to influence senior leaders and manage competing priorities. Strong team leadership skills, with More ❯

users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support … Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change More ❯

reports to the CISO and is part of the Risk, Security and Control (RSC) team. RSC are collectively responsible for ensuring IT Security is managed through Identity and Access Management and Cyber Security. Additionally, RSC ensures all risks are recorded and where possible mitigated and IT controls, procedures and policies are implemented successfully. NUMBER OF DIRECT REPORTS Twelve MAIN … the technical capability to support the creation of a strategic direction for PAM and Authentication along with their tool set, together with supporting and maintaining overall service health, vendor management and ensuring the direction taken aligns with the overall strategic objectives of the organisation. The team handles day to day management of all CyberArk (PAM) and Authentication needs … of the business achieved by the following tools: Active Directory on premise, Entra ID for Cloud & CyberArk. There will need to be close co-ordination with the Access Management Team, so experience in this area would be required. The tool for Access Management is RSA IG&L. All technical documentation and platform standards must be kept up to More ❯

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities … entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are … Brief Role Objective: The Application Support Manager is responsible for managing the provision of business critical software applications to enable the operation of LGT Wealth Management. The role includes management of a team of technical experts. The role has a broad remit including responsibility for the operation of strategic applications, project delivery and contribution to the broader IT strategy. More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to … software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance … setups , hybrid meeting tools , and live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, including maintenance and compliance with More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What youll do General Duties To assist the EMEA Reliability Manager … and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in close … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen Comprises Three Businesses, Interactive Investor (ii), Investments, And Adviser … activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations. The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network communications with business units and … systems management, as well as vendors and/or consultants. About The Role We are looking for a Network Support Analyst to join our UK-based team in London. You will help support our global network infrastructure, handling both BAU issues and provide support for projects. Ideal candidates should possess excellent customer service skills and be capable of working More ❯

Ensure service levels are met in line with published/agreed SLAs. Provide specialist technical support and proactive maintenance of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and request fulfilment. Maintain a high level of … audio-visual equipment. Network cabling. VOIP telephony configuration and support. Broadband ordering processes for farm sites. Minimum 3 years' experience in a technical environment delivering 2nd line support and management capability. Proficient in using system management and monitoring tools. Fully conversant with ITIL principles , with thorough working knowledge of Incident, Change, and Problem Management .d02fcfcb-6df4 More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser … activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations. The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network communications with business units and … systems management, as well as vendors and/or consultants. About the Role We are looking for a Network Support Analyst to join our UK-based team in London. You will help support our global network infrastructure, handling both BAU issues and provide support for projects. Ideal candidates should possess excellent customer service skills and be capable of working More ❯

QBE security and enhance knowledge and information sharing. Actively communicate with staff and third parties to correctly identify and resolve problems and manage their expectations. Document incidents, requests and problem management information to ensure required compliance standards/SLAs are achieved. Use security tools and resources to correlate suspicious events, providing context around the event, determine root cause More ❯

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯

be an advantage & to give you an idea of what you’d be working in: - Experience with infrastructure as code approach to managing deployments. - Familiarity with configuration and deployment management (Scripting, Virtualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc). - Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS - Incident, change & problem management experience. - Knowledge of SQL relational databases If you’ve read this far – thank you & please do hit the apply now button or get in touch for a conversation. Hope to hear from you soon More ❯

be an advantage & to give you an idea of what you’d be working in: - Experience with infrastructure as code approach to managing deployments. - Familiarity with configuration and deployment management (Scripting, Virtualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc). - Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS - Incident, change & problem management experience. - Knowledge of SQL relational databases If you’ve read this far – thank you & please do hit the apply now button or get in touch for a conversation. Hope to hear from you soon More ❯

be an advantage & to give you an idea of what you’d be working in: - Experience with infrastructure as code approach to managing deployments. - Familiarity with configuration and deployment management (Scripting, Virtualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc). - Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS - Incident, change & problem management experience. - Knowledge of SQL relational databases If you’ve read this far – thank you & please do hit the apply now button or get in touch for a conversation. Hope to hear from you soon More ❯

be an advantage & to give you an idea of what you’d be working in: - Experience with infrastructure as code approach to managing deployments. - Familiarity with configuration and deployment management (Scripting, Virtualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc). - Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS - Incident, change & problem management experience. - Knowledge of SQL relational databases If you’ve read this far – thank you & please do hit the apply now button or get in touch for a conversation. Hope to hear from you soon More ❯

those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. Work directly … level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Qualifications: Basic: Bachelor's Degree, Technical Degree or equivalent work experience Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment … Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Is available to work after hours when necessary or for on call rotation if applicable Must be able to work effectively in More ❯