1 to 25 of 333 Permanent Problem Management Jobs in London

Join to apply for the Group IT Problem Manager role at Midland Credit Management, an Encore Capital Group Company Join to apply for the Group IT Problem Manager role at Midland Credit Management, an Encore Capital Group Company Get AI-powered advice on this job and … more exclusive features. An excellent opportunity has arisen for a Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required. The Team The Service Delivery Team within Cabot Group play a key role in … providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design More ❯

you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Overview Job Description IT Service Manager (Incident, Major Incident, Problem) Grade: 4 Reporting to: Head of IT Service Management Location: Hybrid/London About us IQUW is a speciality (re)insurer at Lloyd … difficult insurance risks, helping build products to meet their customer's needs. The role We are seeking a proactive and experienced Major Incident and Problem Manager to take ownership of our Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service … across IT services. The ideal candidate will have a strong process ownership and communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring … data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on … detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage More ❯

They will work cross-functionally with product owners, technical teams, business stakeholders and vendors to facilitate timely resolution and route cause analysis, along with problem and trend management helping set priorities and roadmaps in conjunction with IT Product teams. The role requires a strong focus on collaboration, process … improvements and proactive incident and problem management to ensure the overall reliability and performance of IT services. They will lead by example and promote best practises and procedures, as well as having technical knowledge across Windows operating system, CLOUD and On-Prem infrastructure, enterprise applications, and network components. … Support the continual improvement process by looking for opportunities to enhance services and reduce risk Responsible for providing expert technical knowledge to the incident management process (both production & non-production), ensuring assignment, remediation, escalation and ticket closure is completed in a prompt manner in-line with company SLA's More ❯

IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions Join to apply for the IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions role at RBC IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions Join to apply … for the IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions role at RBC Get AI-powered advice on this job and more exclusive features. What is the opportunity? We have a new opportunity for an experienced IT Service Manager Lead to join the Application Support … an experienced IT Service Manager Lead to join the Application Support & Maintenance department. You will be responsible for the co-ordination of Major Incident Management, Problem Management, Change Management and for maintaining all Service Asset and Configuration Management (SACM) processes and activities aligned to the More ❯

Job Title: Incident and Problem Manager Location: London/Remote About Role The Incident & Problem Manager will be accountable for overseeing the internal incident management process for business impacting events, ensuring that triage, external escalations, customer communication, and service restoration are managed in an expedited fashion. In … addition, the Incident & Problem Manager will be responsible for owning problem resolution, working collaboratively across all Thredd departments to ensure that root cause is identified and alleviated to avoid future incident iterations. The Incident & Problem Manager is responsible for defining and handling the internal incident management … departments is crucial. The focus should be on fostering openness and honesty, with an emphasis on identifying root causes without assigning blame. The Incident & Problem Manager will also be required to be on call during extended service hours. Previous experience defining processes will be essential for success in this More ❯

infrastructure in our Datacenters, Offices, Branches, and our connectivity services. You’ll also maintain the tooling used within the Networks Team (Network Monitoring, Capacity Management, Asset Lifecycle Management, Vulnerability management, Incident support and problem management, Identity and Access Management (TACACS) and assist in automating … main ITIL functions that we support. The Network Analyst is responsible to support and maintain the tooling used to carry out Network Monitoring, Capacity Management, Asset Lifecycle Management, Vulnerability management, Incident support and problem management, Identity and Access Management (TACACS). Under the guidance … monitoring and performance analysis. • Experience troubleshooting network and network security devices. • Experience of network monitoring configuration (Solarwinds, PRTG, OpsView). • Experience of network access management and configuration (TACACs, Cisco ISE). • Advanced knowledge of Microsoft Excel and Microsoft Power BI and the ability to create and automate reports. • Advanced More ❯

Description: The Service Management - Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters. Are you passionate about service management … fast and be bold? Then we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process … flow charting, and iterative service improvement activities (e.g. daily standups, data quality checks, change reviews, tool enhancement design and review). Contribute to proactive problem management through identification of trends to enhance service reliability and availability. Support for Service Management activities to ensure a consistent standard of More ❯

an experienced IT Service Manager Lead to join the Application Support & Maintenance department. You will be responsible for the co-ordination of Major Incident Management, Problem Management, Change Management and for maintaining all Service Asset and Configuration Management (SACM) processes and activities aligned to the … ITIL framework for Wealth Management Europe Technology & Solutions (WM T&S) across Channel Islands, United Kingdom, Europe, North America and Malaysia. What will you do? Co-ordinate all SACM activities and engage the required teams for input, as and when required. Support the identification, control, recording, reporting, verification, and … auditing of configuration items (CIs) in a centralised Configuration Management Database (CMDB). Work closely with stakeholders to continually mature, integrate and automate ITSM processes such as Incident, Problem, Change with the SACM functionality. Maintain all SACM processes for WM T&S Applications aligned to the RBC Standards. More ❯

and continuous improvement of Lloyds Banking Group’s Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you’ll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

IT Service Transition & Improvement Lead Job Introduction We are seeking an experienced IT Service Transition & Improvement Lead to take ownership of key IT Service Management functions, including Service Transition, Continuous Service Improvement (CSI) and Problem Management.This role plays a central part in ensuring that new and existing IT … meet operational requirements. The role offers a balance of strategic oversight and hands on operational delivery.You will lead the development and implementation of service management processes, oversee risk and quality controls, and work closely with a range of internal and external stakeholders.Your focus will be on delivering high-quality … working in complex environments, this could be the right opportunity for you. Main Responsibilities Lead and manage the delivery of Service Transition, CSI, and Problem Management across the organisation. Define and manage service acceptance criteria, working with project teams to ensure services are ready for operational use. Oversee More ❯

Leader (CertRP/Assoc CIPD) Job Introduction We are seeking an experienced IT Service Transition & Improvement Lead to take ownership of key IT Service Management functions, including Service Transition, Continuous Service Improvement (CSI) and Problem Management. This role plays a central part in ensuring that new and existing … operational requirements. The role offers a balance of strategic oversight and hands on operational delivery. You will lead the development and implementation of service management processes, oversee risk and quality controls, and work closely with a range of internal and external stakeholders. Your focus will be on delivering high … working in complex environments, this could be the right opportunity for you. Main Responsibilities Lead and manage the delivery of Service Transition, CSI, and Problem Management across the organisation. Define and manage service acceptance criteria, working with project teams to ensure services are ready for operational use. Oversee More ❯

scalable, secure, efficient, well-controlled, recoverable, and documented. Adhering to best practices, audit, and compliance requirements. Provide technical capability to resolve incident, service request, problem, change and project queues to ensure completion within SLA or expected timescales, ensuring quality of data recorded. Delivery of regular performance/capacity upgrades … verifying the integrity and availability of all hardware, server resources, systems and applications logs. Deploy, execute, measure, and monitor services and tools, for Incident Management, Problem Management, Change Management, Asset Management, etc. Be available to provide 24x7 support as part of an On-Call rota … infrastructure through automation and reporting. Take handoff of problems from SME leads and work them independently to root cause. Own Root Cause Analysis and Problem Management for Infrastructure issues. Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. Improve existing processes through More ❯

but not limited to, as business requirements evolve/change): • Server architecture • Virtualisation technologies • Datacentre operations • Cloud operations • Domain directory services • Data storage and management • Device management • Information security management and cyber security • Database administration services • Network operations (wired/wireless/mobile) • Business continuity management … the provision of first class services and consistent levels of capability, as required by the organisation Skills needed for this role Asset and configuration management • Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas • Verify the location and state of assets, and support … the full IT asset management lifecycle (from request through to retirement) Availability and capacity management • Manage service components to ensure they meet business needs and performance targets Change management • Analyse and assess impact, and develop and document change requests • Implement complex changes based on requests for change More ❯

About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the … talented Service Performance Manager to join our busy Customer Operations team. Reporting to the Director of Customer Operations, they will be responsible for leading problem management to identify and resolve service issues, and driving service improvements to enhance delivery and customer satisfaction. This role collaborates with cross-functional … teams, supports change management processes, and ensures alignment between service delivery and customer expectations. Key areas of focus: Your day-to-day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion. Lead the problem management More ❯

You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close … be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers More ❯

there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and … will require working with multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level … technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by More ❯

of audit procedures and technical security and control standards usually obtained through related work experience Solid understanding of ITGC and related processes (e.g., Configuration Management, Vendor Management, Access and Identity Management) Understanding of Information Technology Service Management (ITSM) controls (e.g., Incident Management, Change Management, Problem Management) Skills as needed to perform testing of application controls (e.g., BC/DR, Application Security Testing, Interface Controls) Skills as needed to perform testing of information security and cybersecurity controls (e.g., Vulnerability Management, Incident Response, Network Security) Analytical and organizational skills are necessary to … auditing experience in a financial institution Proficiency in Word and Excel a plus Valuable Competencies Excellent verbal and written communication skills Strong organizational and problem solving skills with attention to detail Ability to proactively assess issues, identify solutions and problem solve Ability to react and respond on a More ❯

EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb … You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close More ❯

Social network you want to login/join with: Senior Information Technology Service Management Consultant, London Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 16.05.2025 Expiry Date: 30.06.2025 Job Description: ITSM Consultant Location: Euston Contract: 6 months initial About the Role … practices. Key Responsibilities: Analyze current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep More ❯

House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and … manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act as an escalation point for complex or high-impact IT issues. Drive continuous service improvement by … technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. More ❯

Summary Job Description What is the opportunity? You will be operating as part of the 2nd line of defense Cyber Security and Technology Risk Management function in London. You will provide challenge and oversight on the growing scope of RBC UK, Europe and Asia Pacific region, operating in a … Event reviews related to Technology and quality reviews on Self-identified risks/issues Maintain knowledge of emerging technologies, threats/vulnerabilities and risk management practices and its implications to the business platform Leverage information on current threats to focus business and IT attention on emerging risk themes and … and goals. What do you need to succeed? Must-have Extensive experience in financial services or professional services firm in Technology and Cybersecurity Risk Management Experience in development of Cyber and IT Risk Frameworks aligned to regulatory expectations Strong metrics and performance/risk management skills including data More ❯

practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management … Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Requirements Developing, implementing and assuring ITSM … with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring and reviewing service performance metrics and More ❯

practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management … Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Requirements Developing, implementing and assuring ITSM … with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring and reviewing service performance metrics and More ❯

Technologies: ISTQB ITIL test environment JIRA Confluence Tempo Atlassian Documentum incident and problem management configuration management Release Management Are you a certified Configuration Manager looking for a new contract opportunity working in a fantastic team for a large European client? Please get in touch for further … details. Essential experience required: Proven experience in Test environment management where environments were shared across multiple projects and maintenance activities. Experience using incidents and problem management processes. Working experience with Atlassian products (Jira, Confluence, Tempo). Experience with Document and Content management systems (Documentum). Experience … Work closely with various IT teams to ensure a timely completion of releases & changes in the test environments. Follow up on incidents and problems management activities related to test environments. Prepare and maintain the calendar of test releases and communicate it to IT operations teams. Participate in Continual Service More ❯