1 to 25 of 30 Permanent Problem Management Jobs in London

Change, Release & Problem Manager London/Hybrid Paying between £70,000-£80,000 + Benefits A leading engineering and construction business is looking for an experienced Change, Release & Problem Manager to join its growing IT team. This is a fantastic opportunity to take ownership of IT change governance … release planning, and problem management across a complex technology environment. You'll play a key role in improving service stability, reducing operational risk, and ensuring technology changes are delivered successfully with minimal business disruption. You'll be responsible for managing and continuously improving the organisation's Change, Release ...

organisation’s infrastructure and applications by proactively identifying, assessing, and remediating security vulnerabilities* Accountable for defining, leading and governing the Change and Release Management strategy across the enterprise translating business strategy into technological action by ensuring digital transformation efforts are stable* Accountable of leading the strategic direction of Incident … Problem and Event Management to maintain operational resilience* Provide leadership and insight on future tooling, technologies, promoting adoption of these within regions to support the ongoing modernisation of the Technology Resilience and Production Operations enterprise function* Own and manage cost and feasibility while planning and delivering Technology Resilience ...

layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service reporting, knowledge management, problem management and the service‐management interfaces with Engineering, Customer Operations, suppliers, CISO, Controls and legacy/TC07 teams. The role … does not own product delivery, application development, engineering backlogs, vulnerability management, security policy, customer‐service tooling or traditional eyes‐on‐glass monitoring. It is accountable for ensuring that the operational process, governance, escalation, evidence and reporting model is clear, adopted and effective across those delivery and support boundaries. ...

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre … Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget ...

through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre … Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget ...

strategy, modernise current collaboration tools and to enhance the employee experience of the working environment* The role holder will lead the strategic direction, implementation, management and support of these critical digital workplace products to optimise solutions including the performance and associated costs whilst ensuring reliable and secure digital workplace … Investment* Ensure relationships with EMEA Technology functions and business clients are actively managed to fully deliver to business requirements**Operational Excellence, Platform and Product Management and Governance**Operations* Owns the design, development, and day-to-day operation of digital workplace technologies, including Modern Workplace (Teams, SharePoint, OneDrive), VDI (Citrix ...

platforms and CI/CD pipelines to ensure secure, automated and frequent software delivery, enhancing developer velocity and operational efficiency* Accountable for providing environment management and control. Own and govern the lifecycle, stability, and compliance of all non-production and production technology environments, ensuring controlled, secure, and optimised usage … business demand, risk standards, and platform strategy* Define and enforce environment strategy, implement strict access control and segregation policies ensuring environment readiness with release management timeline* Provide leadership and insight on future Platform Engineering and Product technologies and adoption of these across multiple regions and business lines to support ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

complex technical issues while helping shape the future direction of operational communications at Heathrow. This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … antenna testing, VSWR and Distance‐to‐Fault (DTF) measurements, system optimization and coverage validation. Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities. Maintain accurate technical documentation, engineering standards, configuration records and operational procedures. Operational Governance & Service Improvement Lead Problem Management investigations, Root Cause ...

optimize trading workflows, troubleshoot complex issues and help drive continuous improvement in both the processes and the environment. The role is ideal for a problem solver who can thrive under pressure, able to balance technical ability with business acumen and communicate well to the trading desks. The team follow … technology policies for change, incident and problem management with roles and responsibilities clearly defined. Ensure that support procedures and activities are followed diligently and suitably documented. You will be part of an existing team and will ensure applications are maintained and monitored to provide a stable environment ...

fully supported. Lead application upgrades, enhancements and release planning. Drive continual service improvement initiatives. Manage incidents, problems and root cause analysis. Support change management and application governance. Produce documentation, service reporting and application roadmaps. Work closely with infrastructure, security and project teams. Ensure software licensing and supplier contracts remain … Contribute towards wider digital transformation initiatives. What We're Looking For We're interested in individuals who combine strong technical understanding with excellent stakeholder management skills. You'll ideally bring experience across several of the following: Application Management or Software/Application Support leadership Enterprise application ownership Supplier ...

Customer Excellence Service Reporting both internal to Digital and the wider Trust Communications Process and Policy End-User Education Reporting and Monitoring Supplier Management Asset Management Quality Assurance and Contracts Operational Responsibilities for the Digital Assurance Teams Flexible working: As one of the few Trusts in London … very best of good work life balance. About us Digital Assurance falls within the Digital Services umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. Locations: The Digital Assurance team are based across the various ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including ...

staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone … worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management ...

systems, strengthening Site Reliability Engineering practices across the organisation and partnering with senior business and technology managers to improve architecture, automation, resilience and incident management capabilities. What we will offer you A healthy, engaged and well‐supported workforce are better equipped to do their best work and, more importantly … trade capture, market data flows and fixed income products; exposure to Foreign Exchange, algorithmic trading or electronic trading is advantageous Strong experience in incident management, post‐mortem practices, problem management and change governance, ideally within regulated financial environments Advanced technical capability across Linux or Unix systems, Structured ...

next stage of their career. Key Responsibilities Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage … improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Act as a technical escalation for customers during high-severity incidents or complex investigations ...

Change, Release & Problem Manager London/Hybrid Paying between £70,000-£80,000 + Benefits A leading engineering and construction business is looking for an experienced Change, Release & Problem Manager to join its growing IT team. This is a fantastic opportunity to take ownership of IT change governance … release planning, and problem management across a complex technology environment click apply for full job details ...

environments Administer Azure AD/Entra ID, Exchange Online, SharePoint, Teams and OneDrive Manage Windows Server, Active Directory and virtualisation platforms Own endpoint management through Microsoft Intune Maintain infrastructure documentation and configuration records Security & Resilience Support Business Continuity and Disaster Recovery planning Manage patching, vulnerability remediation and infrastructure hardening … Support cloud migration and infrastructure modernisation initiatives Drive improvements across performance, security and operational efficiency Act as an escalation point for infrastructure incidents and problem management About You We're looking for someone with experience across modern infrastructure technologies including: Microsoft Azure Microsoft 365 Microsoft Intune Windows Server ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

Providing strong leadership to the Service Desk function, ensuring high standards and best practices are followed Ownership of Incidents, Problems and Service Requests Ensure problem management and preventative actions activities take place in order to reduce recurring tickets Carrying out regular reports detailing Service Desk performance Owning … service desk tooling and asset management Acting as the face of the Service Desk to the wider organisation during major incidents Driving a culture of continuous improvement Managing resource allocation across the Service Desk Ensuring the team has the skills and capacity to deliver excellent service across the organisation ...

intelligent solutions that drive progress and create measurable impact. Whether it's business intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is never one-size-fits-all. We don't just deliver solutions; we build for the tomorrow's world, all while fostering … storage engineering documentation. Your focus will be in the area of Backup Engineering. You will also provide consultation to (Client)Storage Operations teams for problem management purposes. Role Description Work on the Backup engineering solutions (Spectrum Protect, DataDomain, etc) as formulated by our Product Management team ...