1 to 25 of 40 Permanent Problem Management Jobs in London

About the role We are looking for an experienced Incident & Problem Management Lead to join our growing global I&T Shared Service Team. The IT organisation in DS Smith is responsible for aligning IT with the business on the delivery of DS Smith’s strategic priorities. You will do this by building strategic capabilities, enabling transformational efforts and … embedding quality in all systems and processes. The Incident & Problem Management Lead is an integral part of the IT Service Management Organisation, reporting directly into the Head of Incident & Problem Management.The role will oversee the BAU operations across I&T in DS Smith engaging with internal and external supplier stakeholders ensuring operational excellence is achieved, is … working effectively and supporting DS Smiths strategic priorities. Key Responsibilities: Act as the groups’ Incident & Problem Management SME, setting the process, standards and governance across I&T. Deliver training across the business, ensuring processes are adopted and adhered too in conjunction with their accountabilities and SLA’s. Conduct regular incident and problem ticket reviews, using your experience More ❯

applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a … departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across … Working closely, collaboratively and effectively with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring and reviewing service performance metrics and taking action where appropriate Communicating More ❯

Orchestrate collaboration between Global Services resources and customer stakeholders to drive best practice adoption Monitor and analyse key metrics to identify areas for continued customer improvement. Implement integrated incident management with AWS-monitored infrastructure and pre-agreed runbooks Drive actions from TAM/COA-led reviews of architectural, observability, resilience, and problem management gaps for their most … areas for service improvements BASIC QUALIFICATIONS - 7+ years of experience in running large scale, enterprise-level service delivery of critical workloads with a strong emphasis on business conversations, account management, or technical program management - Strong verbal and written communication skills with ability to influence senior technical stakeholders - Understanding of incident management, problem resolution processes, IT Operations … of technical, business, and operational roles PREFERRED QUALIFICATIONS - Experience with resilience engineering, chaos engineering, and observability practices in AWS - Understanding of enterprise IT operational capabilities - examples include Change, Incident Management, infrastructure management or applications management - Knowledge of the AWS Well-Architected Framework and best practices - AWS or other public cloud certifications - Background in regulated industries Amazon is More ❯

Technologies: ISTQB ITIL test environment JIRA Confluence Tempo Atlassian Documentum incident and problem management configuration management Release Management Are you a certified Configuration Manager looking for a new contract opportunity working in a fantastic team for a large European client? Please get in touch for further details. Essential experience required: Proven experience in Test environment management where environments were shared across multiple projects and maintenance activities. Experience using incidents and problem management processes. Working experience with Atlassian products (Jira, Confluence, Tempo). Experience with Document and Content management systems (Documentum). Experience in multicultural and multilingual IT operations departments Knowledge of ISTQB. Role-specific skills, competencies & responsibilities : Strong organizational and communication skills. … successful completion of releases & changes. Work closely with various IT teams to ensure a timely completion of releases & changes in the test environments. Follow up on incidents and problems management activities related to test environments. Prepare and maintain the calendar of test releases and communicate it to IT operations teams. Participate in Continual Service Improvement (CSI) ITIL lifecycle phase. More ❯

Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

scalable operations across all FX trading platforms. Collaborate with development teams to design and deploy fault-tolerant, scalable solutions that align with evolving business goals. Enforce adherence to change management, incident management, problem management policies as well as specific non-financial risk frameworks required by the organisation. Mentor junior team members by sharing knowledge and promoting … including Prometheus, Grafana, Splunk, Geneos, OpenTelemetry or Corvil is highly desirable. Familiarity with cloud platforms as well as containerisation technologies like Kubernetes or Docker alongside CI/CD pipeline management is important for this role. Comprehensive understanding of trade lifecycle processes along with fundamental knowledge of trading systems; prior exposure to FX products or algorithmic trading is advantageous but … passion for automation demonstrated through hands-on experience building tools that reduce manual intervention while mitigating operational risks within large-scale environments. Experience enforcing governance frameworks related to change management, incident response or problem resolution within regulated industries adds significant value. A collaborative approach that fosters teamwork across diverse groups including developers, traders and other business partners is More ❯

Main Responsibilities As the Head of IT Service Delivery, you will lead a function of service specialists with responsibility for the UK Banks IT Service Management capabilities (incident, problem, change, release and reporting), the IT Service Desk (supporting c. 3800 users) and IT Assurance activity covering the Services & Infrastructure department. You will be joining the bank at a … ITSM tooling for the UK Bank, a new contact center solution for the IT Service Desk, an IT Service Desk enhancement programme and establishing relevant parts of a Service Management Framework for the UK Bank. This is a full-time role based at the London office with a requirement to be part of the out of hours Major Incident … rota (currently 1 in 6 weeks). Other Responsibilities ITIL Process Implementation and Management IT Service Desk Leadership and Team Development Stakeholder Engagement Incident and Problem Management Change, Release and Configuration Management Risk management and Compliance Supplier Management Group Services Assurance Ideal Candidate Research (by Harvard University) shows that women are particularly likely to More ❯

users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support … Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change More ❯

reports to the CISO and is part of the Risk, Security and Control (RSC) team. RSC are collectively responsible for ensuring IT Security is managed through Identity and Access Management and Cyber Security. Additionally, RSC ensures all risks are recorded and where possible mitigated and IT controls, procedures and policies are implemented successfully. NUMBER OF DIRECT REPORTS Twelve MAIN … the technical capability to support the creation of a strategic direction for PAM and Authentication along with their tool set, together with supporting and maintaining overall service health, vendor management and ensuring the direction taken aligns with the overall strategic objectives of the organisation. The team handles day to day management of all CyberArk (PAM) and Authentication needs … of the business achieved by the following tools: Active Directory on premise, Entra ID for Cloud & CyberArk. There will need to be close co-ordination with the Access Management Team, so experience in this area would be required. The tool for Access Management is RSA IG&L. All technical documentation and platform standards must be kept up to More ❯

practice, Atos provides on-going application support and development for a wide range of systems including bespoke applications and third-party COTS packages. This covers areas such as Incident Management, Problem Management, Service Request delivery, Development changes and enhancements. We have an Agile mindset and approach to our service, where we adapt to change, learn through failure … projects, ensuring the successful implementation of DevOps and Build capabilities. Internal Training: Contribute to internal training initiatives, sharing your expertise to empower team members and enhance overall proficiency. Partner Management: Manage DevOps partnerships effectively, ensuring collaborative success and fostering strong relationships with key stakeholders. Requirements: Proven experience in the design and implementation of DevOps practices, providing strategic guidance on More ❯

to join an industry-leading company that can offer additional training, support and career development opportunities. DUTIES Your duties as the Onsite IT Field Support Engineer include: Oversee the management, maintenance, and security of networks and associated systems (listed below), ensuring they are reliable, secure, and aligned with best practice IT governance Ensure systems remain current through regular updates … and adherence to industry standards Provide training and support to users and team members on all aspects of the networks and associated systems Where appropriate, delegate routine management tasks to other team members to ensure efficient operations and knowledge sharing Provide Deskside technical support to end users. Log and classify incidents and requests Troubleshoot and resolve issues with Microsoft … when required Manage your time effectively to achieve the best productivity during the day/week Provide customers with regular updates using the appropriate channels and the company service management platform Ensure the ticket’s information are always of the highest standard (both, detail and quality of the written information) Follow Company processes for Incident Management, Service Request More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change … management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of More ❯

hours and on-call duties. Support technology for special events and webinars. Identify and escalate issues to leadership or other IT teams for resolution. Manage enterprise solutions across device management platforms (Microsoft, Apple, Android) and Microsoft O365. Design solutions using Intune, Azure, and JAMF. Troubleshoot WAN/LAN issues, including patch deployment and replication. Create support knowledge base articles … for team reference. Qualifications: Deep technical knowledge of Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security. Experience supporting Mac devices with Jamf. Proficiency in ITSM processes, incident and problem management, using ITSM tools. Understanding of network concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF More ❯

will act as mentor to inexperienced team members Accountable for end-to-end administration of Network, F5 and Forescout technologies Responsible to manage end to end process of firewall management/administration Configuring and troubleshooting issues related to Cisco switches (Nexus) and routers (ASR/ISR) Configuring and maintaining F5 load balancers and troubleshooting F5 related issues Work closely … cohesive support framework Providing guidance and support to the Infrastructure Operations Centre (IOC) and NSP for major incidents, including attendance on emergency Change Approval Board (CAB) meetings Working with Problem Management team and NSP to identify problems and assist in treatment plans, raising RFCs with NSP where appropriate Working with Deloitte and NSP Capacity teams to forecast infrastructure … in an enterprise environment (national and global) Good knowledge of Palo Alto and Checkpoint firewalls Knowledge of LAN/WAN and network protocols Advanced level skill in firewall policy management Planning for firewall OS and management upgradation Experience in F5 Load balancing (LTM and GTM) Strong experience managing IP networks and supporting infrastructure (DHCP, DNS) Knowledge of network More ❯

will act as mentor to inexperienced team members Accountable for end-to-end administration of Network, F5 and Forescout technologies Responsible to manage end to end process of firewall management/administration Configuring and troubleshooting issues related to Cisco switches (Nexus) and routers (ASR/ISR) Configuring and maintaining F5 load balancers and troubleshooting F5 related issues Work closely … cohesive support framework Providing guidance and support to the Infrastructure Operations Centre (IOC) and NSP for major incidents, including attendance on emergency Change Approval Board (CAB) meetings Working with Problem Management team and NSP to identify problems and assist in treatment plans, raising RFCs with NSP where appropriate Working with Deloitte and NSP Capacity teams to forecast infrastructure … in an enterprise environment (national and global) Good knowledge of Palo Alto and Checkpoint firewalls Knowledge of LAN/WAN and network protocols Advanced level skill in firewall policy management Planning for firewall OS and management upgradation Experience in F5 Load balancing (LTM and GTM) Strong experience managing IP networks and supporting infrastructure (DHCP, DNS) Knowledge of network More ❯

Desk staff along with senior-level system administrators. The role is approximately 50% Hands on Technical and 50% Managing/Project Managing and likely to grow more to the Management side over time. Previous Financial/Banking experience in a Low Latency environment would he highly beneficial but not essential. Responsibilities and Duties The successful candidate will manage both … development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the company’s PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. … Ensure compliance of company procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. More ❯

teams, and suppliers Report on progress, risks, and dependencies Experience delivering cross-functional tech and ops projects Strong grasp of project methodologies and governance Confident communicator with senior stakeholder management experience Additional Information Be first to hear about new opportunities with job alerts direct to your inbox. Email address: please specify Role type : Please select all that apply: All … roles, Agile, Analysts, Architects, Business Change, Consultant, Database & Reporting, Development, DevOps, ERP, Incident Management, IT Support, Networking, Problem Management, Product, Project Management, Quality Assurance, Security More ❯

to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences. • Bachelor's degree in computer sciences, technology management, business management, or similar. • Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. • Project management certifications including PMP, ITIL, Prince2 … MSP, etc. • 6 or more years of relevant work experience. • 4-5 years of experience in technical wireless deployment management, preferably in Private 5G or complex cellular enterprise deployments. • Experience in project planning and providing leadership. • Exceptional communication and interpersonal skills. • Willingness to travel up to 50%. Even better if you have: • 10+ years of Professional Services project … with excellent communications and team building skills across multiple work locations. • Strong technical acumen to understand and solve complex network and application layer challenges both from a design and problem management perspective More ❯

benefits Location: UK, Hybrid, with hubs in Glasgow, Gosforth, Chester, Edinburgh, Leeds, London, and Manchester to choose from. Contract Type: Permanent Our Team We're looking for an experienced Problem Manager to join our multi-disciplinary team to provide first class support utilising Problem Management techniques, providing support for VM's IT Systems whilst developing and maintaining … operational processes for Problem Management. The role requires the person to ensure compliance with these procedures, recording & monitoring progress towards a resolution for all problems and work towards continual service improvement through trend analysis and active engagement with technical resolver teams. What you'll be doing Arrange and undertake Post Incident Reviews (PIRs) aligning accountability to the Resolver Groups … and impact details for unresolved problems to ensure appropriate updates are logged in Service Now and root cause and service availability aspects are adhered within respective business areas. Assist management in the effective tracking of problem items through driving engagement with support and business stakeholders, applying verbal and written contributions where appropriate - Continual Service Improvement to deliver results More ❯

infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity. With over … This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution … of your job description or area of expertise) Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing. Perform and own the health checks during the customer success engagement lifecycle in a client environment. Understand and document client use cases and build best practice More ❯

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man … . As at 31 March 2025 Technology powers everything we do at Man Group. Our teams ensure the firm has a robust tech platform that facilitates alpha generation, portfolio management, trade execution, operations, compliance, risk management and accounting, as well as providing "firm-wide" end user collaboration tools. We are continually investing in our people, hardware, data and … meets both quantitative and discretionary investment management. Purpose of the Role We are looking for a Production Support Engineer with 2-5 years' experience of working on an Order Management system or in a Trade Support function to join our OMS Support team. The OMS Support team provides 1st and 2nd line application support across our Order Management More ❯

for functionality improving systems performance and reduce cost. Tracking and analyzing performance and resource utilization of CICS systems Recommend changes, upgrades, and enhancements based on the technical analysis. Perform problem diagnostics and resolutions as well. Participate in incident and problem management activities related to applications and CICS. Encourage and ensure collaboration across functional users and vendors to … IPCS. Experience in cloning and sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process (ITIL) Experience working with and More ❯

in defining and managing environment roadmaps for Oracle Fusion (SaaS, PaaS, EPM). Oracle Fusion Cloud : Hands-on experience with SaaS Pods, patching cycles, refreshes, and segmentation. Release & Change Management : Strong background in planning, scheduling, and executing releases across multiple environments. PaaS & Integration Tools : Proficiency with Oracle Integration Cloud (OIC), IDCS, IAM, and other integration platforms. EPM Cloud Management : Experience with Oracle EPM Cloud (PBCS, FCCS, ARCS), including provisioning and maintenance. Access & Data Management : Skilled in managing secure access and executing data refresh strategies. Incident & Problem Management : Ability to lead troubleshooting and root cause analysis for environment issues. Automation & Scripting : Familiarity with automation tools and scripting (e.g., Python, Shell) for environment tasks. Stakeholder Communication : Strong More ❯

in defining and managing environment roadmaps for Oracle Fusion (SaaS, PaaS, EPM). Oracle Fusion Cloud : Hands-on experience with SaaS Pods, patching cycles, refreshes, and segmentation. Release & Change Management : Strong background in planning, scheduling, and executing releases across multiple environments. PaaS & Integration Tools : Proficiency with Oracle Integration Cloud (OIC), IDCS, IAM, and other integration platforms. EPM Cloud Management : Experience with Oracle EPM Cloud (PBCS, FCCS, ARCS), including provisioning and maintenance. Access & Data Management : Skilled in managing secure access and executing data refresh strategies. Incident & Problem Management : Ability to lead troubleshooting and root cause analysis for environment issues. Automation & Scripting : Familiarity with automation tools and scripting (e.g., Python, Shell) for environment tasks. Stakeholder Communication : Strong More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯