1 to 25 of 43 Permanent Service Catalogue Jobs in London

## Configuration and Catalogue AnalystApply: London - Exchange Tower: Posted Today: End Date: October 28, 2026 (13 days left to apply): JR-03161Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! **Configuration … Catalogue analyst**Join a team where *Purpose* is at the heart of everything we do, *Ambition* drives us to be the best we can be, *Respect* shapes our culture and *Trust* builds our foundation.We're not just hiring — we're inviting you to **build the future** with us. ...

levels of the client organization, generating results that allow our clients to thrive. What You’ll Do As the Global IT Service Catalogue Process Owner within Tech@BCG, you will own the end‐to‐end design, governance, and continual improvement of BCG's IT Service Catalogue in line with ITIL 4 best practice. You will define and drive the Service Catalogue Management process, setting the standards for how services are structured, described, priced, and requested, and act as the single point of accountability for catalogue accuracy, consistency ...

Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will … intended outcome Contribute to the establishment and maturity of the wider SIAM integration capability Position Description cont International Cyber Service Reporting, Catalogue and SLA Management Own and operate the monthly Cyber service reporting cycle across supported regions and entities. Maintain the international Cyber service ...

with business stakeholders, partners and wider programme teams Participate in SLA and service-level expectation reviews Maintain service catalogue and portfolio information Produce and review service performance reporting Develop and maintain agile business cases and associated benefits throughout the service … improvement Service roadmaps and backlogs Service risk management Supplier/Managed Service Provider management Service catalogue and portfolio management Service performance reporting Agile business cases and benefits management Jira Confluence Jira Service Management Reasonable Adjustments: Respect ...

efficiency gains . HR Application Configuration & Delivery: Scope and deliver ServiceNow capabilities that support HR service delivery, including self-service catalogue items, case management workflows and knowledge management. Support HR in gathering requirements, managing UAT, and ensuring that what is built reflects how HR wants … bring services into the portal, virtual agent and mobile app, improving the employee experience and reducing avoidable contact with support teams. Service Catalogue: Support the development and maintenance of the firm’s service catalogue using a structured model that distinguishes between function-specific services ...

Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will … Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier ...

Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will … Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier ...

innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective – empowering our clients’ success. Functional title Lead Service Operations Manager Location London Corporate title Level 2 Report to Head of Service Operations and Support Department Technology – Service Operations … terms of technology, people, skills and business demands. Leadership Promote the importance of service delivery with supporting the existing service catalogue as a priority. Promote Service Operations as a business enabler through the co-operative working with all CLS teams to meet ...

Antipolis- France OR Vancouver- Canada. 4 days per week Applicants must have the right to work in UK, France OR Canada The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt … evaluated for strategic fit, financial viability, operational readiness, and customer value. Maintain the Service Portfolio and collaborate on the Service Catalogue with Service Owners. Service Development & Improvement Identify, evaluate, and lead initiatives that enhance service quality, efficiency, and customer ...

Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will … Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier ...

then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact. IT Service Transition Manager – Global IT Service Management Site Introduction In 2021, pladis proudly opened the doors to our vibrant global … wrapper. Validate support model, support hours, incident/request/problem processes, escalation paths, monitoring, runbooks, knowledge articles, RACI, CMDB and service catalogue updates. Ensure structured handover into Service Operations, including hypercare where required. ITSM Delivery Oversight Oversee the effectiveness of ITSM processes as they ...

specified Full-time Not specified Operations Job Description The Service Delivery Associate (SDA) works within the Service Delivery Office (SDO) and owns the operational relationship for their assigned customers providing support for our Tier 2 customers at Telefónica Tech. They will work to develop an understanding … reporting, promoting the use of standard documentation and generally supporting where required. Key Responsibilities: A full understanding of the Telefónica Tech Service Catalogue and full-service capabilities Increase customer loyalty and satisfaction by developing strong working relationships with customers Lead customer service reviews ...

physical and logical resource objects such as cables, hardware, and GIS/address data. Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services. Support configuration management activities including analysis of technology domains … physical and logical resource objects such as cables, hardware, and GIS/address data. Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services. Support configuration management activities including analysis of technology domains ...

strength of our network enables the flow of trade vital to everyday life. For more information visit www.logicor.eu. Role Overview The Service Delivery Manager owns the enterprise service management framework for the whole of Business Technology. The role is deliberately platform-agnostic: it sets the standard … full ITIL‐based ITSM framework (incident, problem, change, request, knowledge, CMDB, etc.) within 6 months. Define and publish the enterprise service catalogue, SLAs, OLAs, and KPIs aligned with business needs. Drive a shift from reactive IT support to proactive, metric‐driven service management. Implement continuous ...

Financial Ombudsman Service is seeking a Configuration and Catalogue Analyst in London. This hybrid role focuses on maintaining the CMDB and Service Catalogue with governance aligned to ITIL best practices. You will work with technical teams to enhance service information and support … audits, reporting, and service improvement. You will contribute to the maturity of ITSM processes, support self-service improvements, and collaborate with stakeholders to ensure accurate configuration data and #J-18808-Ljbffr ...

Boston Consulting Group seeks a Global IT Service Catalogue Process Owner within Tech@BCG to design, govern, and improve the IT Service Catalogue. You will set standards for catalog structure, pricing, and requests, and ensure catalogue accuracy across towers and regions. You will drive … self-service strategy, define KPIs/OKRs for catalogue health, and coach a network of owners and practitioners to maintain consistency and adoption. #J-18808-Ljbffr ...

Financial Ombudsman Service in London is seeking a Configuration and Catalogue Analyst to maintain the CMDB and Service Catalogue, working in a hybrid setup with four in-office days per fortnight. The role supports ITIL-aligned governance, audits, and reporting to drive risk management … service improvements. You’ll collaborate with technical teams and stakeholders to improve the self-service portal and IT services while upholding data accuracy and governance. #J-18808-Ljbffr ...

portfolio. Methods was acquired by the Alten Group in early 2022. Role Description Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align withITILprocesses. Responsible for the planning and coordination of resources … responsibilities match their contractual commitments Provides coordination between projects, suppliers, Service Operations, and live services teams Updates to the Service Catalogue to ensure it is maintained, contains accurate information on all operational services and those being prepared to be run operationally Ensuring that the service ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that … service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that … service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service ...

Project & Service Delivery Manager Location:Kingston, Surrey - hybrid Salary:£70,000 plus benefits Project Manager and Service Delivery A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project & Service Delivery Managerto join their Technology Team. … incident reviews, root cause follow-up and remediation tracking through to completion. Contribute to the development and improvement of the technology service catalogue and associated service management processes. Help strengthen operational resilience, transparency, accountability and predictability across the Technology function. Continuous Improvement Identify and implement ...

Service Management Consultant Location: London/Manchester Salary: Competitive salary and package dependent on experience Career Level: Specialist or Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across … provide guidance on how to design and develop service management as a strategic asset Design of a Service Catalogue to enable IT to communicate effectively with the Business Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects Process design, workflow ...

Infrastructure Project Manager - £70,000 - Kingston, Surrey - Hybrid Prince 2 - Project Manager - Service Delivery - Agile A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project Manager & Service Delivery Managerto join their Technology Team. This is a broad … incident reviews, root cause follow-up and remediation tracking through to completion. Contribute to the development and improvement of the technology service catalogue and associated service management processes. Help strengthen operational resilience, transparency, accountability and predictability across the Technology function. Continuous Improvement Identify and implement ...

lead without authority across a large, distributed engineering organisation. Own the IDP vision, roadmap, and end-to-end execution at IFS, service catalogue, self‐service scaffolding, golden paths, CI/CD integration, and developer portals Own the developer experience vision for the Nexus platform, from … service creation through to production observability Work across Kairos, Nexus, Auth, Base Tech, and product teams to deliver cohesive, integrated developer experiences Define platform standards that make the right way the easy way, not mandated, just obviously better Drive measurable adoption: onboarding time, self‐service completion ...

Service Architect Open Opportunity | London, UK About the role The Company Mozaic is an innovative and growing Operating Model Transformation Consultancy. We work with large organisations at CIO level, to assess and transform their digital operations. We have an outstanding reputation in this field and our customer base … includes many household names across numerous different industries. Background and Experience As a Service Architect, you will play a critical leadership role in shaping, designing, and assuring E2E service models. This role combines architectural rigour with delivery practicality, ensuring that services are operationally viable, technically sound ...