6 of 6 Permanent Service Catalogue Jobs in London

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities … service disruption. Represent the organisation in problem management reviews to ensure effective issue resolution. Maintain and develop the IT Service Catalogue and associated service request processes. Own and manage joiner, mover and leaver processes, ensuring requests are completed accurately and efficiently. Review ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies … legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies … legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting ...

AgileSource are seeking an experienced ServiceNow Business Analyst to support the delivery and enhancement of ServiceNow-based service management capabilities. This role requires a strong Business Analyst who can effectively engage with stakeholders, elicit and document requirements, and translate business needs into clear ServiceNow solutions. Immediate Start Ongoing … translating business requirements into ServiceNow functional requirements. Knowledge and experience of IT Service Management (ITSM) processes. Experience working with Service Catalogue Management and service request processes. Strong stakeholder management and communication skills. Experience facilitating workshops and engaging with both technical and non-technical ...

cared for, happy and inspired in building an extraordinary place to work. About the role Are you a strategic tech leader who treats service delivery like a precision machine? We are seeking a visionary Head of IT Service & End User Computing (EUC) to define, build … govern our core service delivery and workplace technology ecosystem across global markets. You will establish a disciplined, well-oiled support model, acting as the high-velocity, single global "front door" for all internal IT operations. If you are passionate about leveraging advanced AI to eliminate technical debt, optimizing ...

progresses, the role will broaden into the design and implementation of the wider Target Operating Model, covering people, process, technology, data, governance and service management. This is a senior, hands-on transformation role requiring someone who can operate beyond traditional Business Analysis responsibilities. The successful candidate will … process, technology, data and governance. Facilitate TOM workshops and define future-state processes, roles, responsibilities and RACI models. Support the development of governance, service management processes and operating procedures. Identify opportunities for process improvement, standardisation and improved ways of working. Manage Jira backlogs, user stories and key Agile ...