Job summary The IT Tech Officer is a role based within the IT Service Management Team of the Digital Department of the Trust. The prime purpose of this role is to support, maintain and deliver an integrated IT Service of support within the Service … a professional and authoritative first point of contact for IT issues The post holder will act as point of contact for the IT Service Level Agreement adopted by the Trust. Main duties of the job The post holder through the provision of customer facing and telephony support and … IT Service Management software is responsible for ensuring the availability of IT service support to all Trust users, this will include: Respond to all types of IT related issues effectively and efficiently, in a polite and professional manner adhering to agreed Service Level Agreements. more »
manage infrastructure as code, ensuring consistency and efficiency in deployment processes. Implement and manage hosting and orchestration solutions using Docker, Fargate, ServiceCatalogue, Service Manager, AWS S3, MKS, Docker, Kubernetes, AWS Autoscaling Groups (ASG), EC2 instances, and ELB (Elastic Load Balancer). Utilize Consul for more »
City of London, London, United Kingdom Hybrid / WFH Options
AWD online
IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP is required for a multi-award winning Managed Service Provider based in the City of London. … We have a fantastic new job opportunity for an IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP to help grow and develop the companys client base. … towards a target account plans, on-going management ITIL : Familiar with the ITIL framework principals (Incident/Problem/Change Management, ServiceCatalogue, Continuous Improvement) Multitask/Organisation : Experience of dealing with several different activities and clients in parallel with appropriate prioritisation. And a strong desire to more »
Service Designer (Must be eligible for SC) Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue. The emphasis on this role … client requirements in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided. You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control … in workflow mapping, process modelling and process design in the back office service delivery space, with experience of configuring ITSM tools to catalogue, publish and fulfil service offerings. more »
SOC metrics are in line with Legal & General’s risk appetite Acting as the primary interface between Legal and General and the SOC service providers and ensuring they meet contractually defined Service Level Agreements; by monitoring process adherence and identifying continuous improvement activities needed to achieve … industry activity and methodology, to help ensure Legal & General’s key assets are protected Regularly reviewing, revising and re-defining SOC servicecatalogue and the associated technologies, processes, talent (people) and data requirements to ensure it meets the continually evolving threat and business landscapes Managing, motivating and …/16-8) You'll also have experience in leading security operational meetings with key internal and external stakeholders and managing relationship with service providers Any Information Security and/or Information Technology industry certifications (CISSP, CISM or equivalent) would be a huge plus Additional Information When you more »
have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows using Flow Designer, ServiceCatalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc. Custom applications development. Need to be Hands-on in ServiceNow, proactive and have … a sense of ownership. Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations. Collaborate with stakeholders to gather and analyse business requirements, translating them into effective ServiceNow solutions. Requirements Bachelor’s degree in computer science, Information Technology, or related field. Strong analytical and problem … capabilities and modules. Proficient in ServiceNow scripting (JavaScript, Glide). Experience with ServiceNow integration methodologies. Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes. Certifications: CIS- certification is mandatory. Additional ServiceNow certifications are a plus. Note: Candidate should be willing to learn new modules in more »
to industry standards. Accountable for the technical specifications and execution of ServiceNow integrations. Set up and tailor ServiceNow, including workflows with Flow Designer, ServiceCatalog, UI, client scripts, business rules, UI actions, script includes, and more. ServiceNow Technical Lead Required Experience Order Management Tool (OMT) Telecommunications Servicemore »
London, England, United Kingdom Hybrid / WFH Options
Jobleads-UK
About the team : We work in small autonomous teams, grouped under common domains owning the full lifecycle of some microservices in Tide’s service catalogue. Our engineers self-organise, gather together to discuss technical challenges, and set their own guidelines in the different Communities of Practice regardless … of where they currently stand in our Growth Framework About the role You will be working on designing, creating and running the rich product catalogue of our Cards area. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. To make this more »
