5 of 5 Permanent Service Catalogue Jobs in London

build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong intake and triage controls, with clear priority/severity definitions … excellent reactive response. Define the PETO TechOps model, standardising incident, problem and change processes and integrating change enablement with JSM/Service Catalogue guardrails to reduce change failure rate. Build and maintain a knowledge base and operability standards—runbooks, playbooks, ownership models, on‐call readiness—to support ...

Head of Delivery and Service Location: London, UK (Hybrid - min 2 days per week in office) Contract: Permanent, Full-time Package: £90,000 - £110,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia is a specialist cloud and platform engineering consultancy … Service Level Agreements (SLAs), Operating Level Agreements (OLAs), and underpinning contracts with customers and third‐party providers. Own the service catalogue and ensure it accurately reflects Appvia’s managed service offerings and support levels. Implement and manage ITSM tooling (e.g. Jira Service ...

Coordinate and maintain pre-event readiness checks and supporting documentation * Coordinate service improvements to expand the IT service catalogue and support sales opportunities * Collaborate closely with the event management team to coordinate requirements according to the established timeline and planning framework 2. Event Delivery … operational settings * Experience coordinating incident response during live service disruption (triage, communications, escalation) * Experience working in commercially sensitive environments (service catalogue, cost/feasibility, managing scope vs expectation ...

technology and managed collaboration services. They are looking for a high-calibre Head of Global Managed Services to spearhead the evolution of their service department into a world-class, product-led revenue engine. This isn't just about keeping the lights on; it s a strategic leadership seat … focusing on scaling recurring revenue, protecting margins, and driving global profitability. Service Innovation: Lead the "productisation" of the service catalogue turning technical support into scalable, high-value offerings like concierge VIP assistance, automated system auditing, and digital estate management. Market Expansion: Drive a "land ...

Operations Build AI‐powered workflows that make onboarding, offboarding, and day‐to‐day IT support nearly invisible Design self‐service systems that scale with the company without requiring proportional headcount growth Own the device lifecycle with automation‐first thinking: provisioning, deployment, recovery, and secure disposal Manage identity … operational burden through automation Technical Skills Deep knowledge of modern SaaS administration (Google Workspace, Okta/SSO, MDM solutions) Experience with IT service management and ticketing systems Understanding of cloud infrastructure basics (GCP strongly preferred, AWS/Azure an asset) Familiarity with security tools: endpoint protection, vulnerability management ...