Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial … user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests. Support the maintenance of OLA, servicecatalogue and CMDB functionality to ensure that all the system components can work together effectively. Person specification Experience administering Ivanti Neurons or Service Manager or any ITSM platform. More ❯
central to our journey as a global business. Find out more about Moneycorp's offering, global footprint and capabilities here: About Us moneycorp Your Next Challenge The IT Service Desk Engineer role presents an exciting opportunity for individuals embarking on their careers in Technology. This role provides IT support to staff throughout the global Moneycorp business, delivering a … delivering friendly and responsive customer service. Provide support for desktops, laptops, and mobile devices, escalating complex issues as needed. Support end-users with a consistent level of customer service with a can-do attitude. Incident and Problem Management Log, prioritise, and resolve service requests and incidents in adherence to SLAs with precise and detailed information. Perform … applications. Provide solutions to technical challenges raised - Delivering on the "How do I ". Encourage end users to raise requests via the support portal and existing servicecatalogue items to ensure correct approvers and workflows are followed. Technical Troubleshooting Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices. Assist users with password More ❯
to detect, investigate and respond to threats Develop and establish processes, governance and ways of working to enable the delivery of our target operating model and servicecatalogue Support research activities to continually maintain the edge in cybersecurity practises Work with Engineers & Threat Hunters to analyse data from dashboards to effectively chart strategy and continuous improvement. Actively More ❯
and core banking application developers. You'll be the bridge between users, business teams, and technical stakeholders, ensuring seamless day-to-day operations and delivering enhancements to improve service and efficiency. Key Responsibilities: Serve as primary IT liaison - managing incidents and service requests via ServiceNow Support PC network/infrastructure Provide second line support for Office … support group-wide IT initiatives Coordinate with vendors and head office IT to resolve issues promptly Document IT processes, update policies, and assist with ITIL/Servicecatalogue improvements You will have: Solid IT operations/support experience- gained from within a banking or financial services company Strong grasp of Windows infrastructure, networking, Office 365, SCCM and More ❯
Payment Solutions team. which covers the journey ownership, strategy and regulatory engagement for our payment services, with an emphasis on regulatory ownership for Payments as an Important Business Service (IBS) for the bank. Key accountabilities: Act as payments lead for specific payment services, in particular our Important Business Services (IBS). Operate as the payments service SME, providing guidance and technical/regulatory input to the broader Bank Hold E2E oversight of the payment service, undertaking journey mapping, reviewing processes and constantly improving our payment service capabilities Develop, own, review and react to operational reporting and payment metrics (e.g., transaction processing MI) for the specific payment services covered by the … and adhered to Where relevant, manage payment limits and configurations for the specific payment services Alongside the Payment Operations team, help build out our operational payments servicecatalogue and pay ops SLAs, ensuring that regulatory expectations are met and that we are delivering good outcomes for customers Hold a forward looking view of industry, competitor and regulatory More ❯
Lead the centralisation, documentation, and continuous improvement of a unified controls inventory, including clear assignment of control ownership and alignment of roles and responsibilities. Maintain the servicecatalogue and ensure organizational alignment across business units and technology teams. Develop and deliver consolidated reports on agreed security metrics, such as training completion rates and awareness initiatives. Coordinate the More ❯
Lead the centralisation, documentation, and continuous improvement of a unified controls inventory, including clear assignment of control ownership and alignment of roles and responsibilities. Maintain the servicecatalogue and ensure organizational alignment across business units and technology teams. Develop and deliver consolidated reports on agreed security metrics, such as training completion rates and awareness initiatives. Coordinate the More ❯
Lead the centralisation, documentation, and continuous improvement of a unified controls inventory, including clear assignment of control ownership and alignment of roles and responsibilities. Maintain the servicecatalogue and ensure organizational alignment across business units and technology teams. Develop and deliver consolidated reports on agreed security metrics, such as training completion rates and awareness initiatives. Coordinate the More ❯
london (city of london), south east england, united kingdom
Albany Beck
Lead the centralisation, documentation, and continuous improvement of a unified controls inventory, including clear assignment of control ownership and alignment of roles and responsibilities. Maintain the servicecatalogue and ensure organizational alignment across business units and technology teams. Develop and deliver consolidated reports on agreed security metrics, such as training completion rates and awareness initiatives. Coordinate the More ❯
senior executives. Participate and lead in the negotiation and closing of deals. Provide leadership around Value management and Value realization. Maintain an operating knowledge of Alida's product & servicecatalog and can relate them to solving customers' business problems. Internal Collaboration & Coordination: Act as the central coordinator across geographies, ensuring a cohesive account strategy and unified engagement model. More ❯
join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. ServiceCatalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯
join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. ServiceCatalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯
join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. ServiceCatalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯
london (city of london), south east england, united kingdom
Us3 Consulting
join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. ServiceCatalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯
/3 end-user support for ServiceNow related issues, including trouble shooting and resolution. Lead development, configuration, and maintenance of core modules such as Problem Management, CMDB, ServiceCatalog, HAM, SAM. Lead integration of ServiceNow with other enterprise systems (Workday, Integra, etc.) Stay current with ServiceNow releases and new features and recommend adoption strategies. Advise Product Owner and … Standard office work environment The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct . These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti More ❯
of contact for technical support services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to: Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries (over 1000 users, two service desks, team of 8 excluding … manager) Ensure details are captured and recorded in the Service Management call logging system and prioritised accordingly (Service Desk Systems Documentation) Track, update and manage calls through to resolution, escalating when necessary (eg performing a functional escalation, linking to a problem record or change record) Monitor and manage call queues, ensuring incidents and requests are addressed … requests Provide desk side and meeting room services, liaising with colleagues and customers to ensure effective communication, escalation, and knowledge sharing Maintain a technology asset database and Digital Services catalogue Execute scheduled system checks to ensure desktop software is up-to-date and at the required standard Liaise with Service Desk Management, ensuring they remain updated regarding More ❯
a hands-on and strategic role: you'll guide teams, engage directly with clients, lead critical projects, respond to escalations, and help evolve the company's Microsoft-focused service offerings. Your work will play a key role in ensuring scalable, secure, and efficient technology outcomes for our clients and internal teams. This role combines deep technical expertise with … a strong service outcome mindset. You'll work hands-on with Azure, M365 & Hardware technologies, engaging in pre-sales efforts, supporting customer success, and contributing to the continual improvement of our Azure managed service portfolio. Your success in this position will directly impact our clients' cloud journeys and our ability to deliver high-quality, efficient, and … future-proof solutions. Key Responsibilities Technical Strategy & Architecture Define and oversee cloud and desktop service architecture across Azure and M365 environments. Align client solutions with best practices for scalability, security, and cost-efficiency. Lead modernization efforts including cloud migrations, hybrid identity, and desktop transformation. Azure Cloud Services Leadership Monitor cloud environments using Azure Monitor, Log Analytics, and Advisor. More ❯
the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … efficient cost modelling and solution design to support internal presales functions. Building pricing and cost strategies that mitigate risk, aligns with billing and contractual obligations, and enables profitable service delivery. Produces and maintains clear frameworks and cost/pricing tools appropriate to global business, that take account of indexation, exchange rates, local laws. Owns and manages partner contracts … that manage risk, ensures legal compliance and protects Computacenter and customers. Ensures ongoing compliance against standards, policies, certifications and financial stability that ensures service quality, ethical business and ESG (Environmental, Social and Governance) standards are maintained. Partner Relationship Management Creates and maintains senior relationships with partners and potential partners, that ensures the partners operate in the interests of More ❯
improving Open quotes and Back order updates - Structured, Scheduled meetings Building and delivering Regular reports Inventory management Customer onboarding Operational Escalation 1st Point Renewal management software and managed services Catalogue ownership Customer SLA management in relation to Product fulfilment and query response times Servicetrack onboarding High value/complex Quotes/Orders Grow attach rates Supporting meetings and QBR … Internal 1st point of escalation, examples: Credit, invoicing, Sales Support, Regular Cadence and collaboration with Seller and Sales manager. Personal development Learning Technology Basics Learning sales and customer service basics Process improvement Best practice sharing Individual Development Plans (certifications, accreditations, LEED, Project Management, etc) What you need to succeed Excellent communication and negotiation skills Prioritising, time management and More ❯
Catalog Manager, Retail Efficiency - Retail Business Services Job ID: ADCI - BLR 14 SEZ - F07 strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more More ❯
