Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual … obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination … Implement and manage the SIAM model to ensure cohesive end-to-end service delivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and More ❯
Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual … obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination … Implement and manage the SIAM model to ensure cohesive end-to-end service delivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and More ❯
and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business ContinuityManagement (BCM) and IT ServiceContinuityManagement & IT Recovery (ITSCM & ITR). These disciplines … key action plans. Maintain the DOR Testing Framework, manage attestation results, and ensure testing procedures are documented and approved according to the ICT Risk Management Framework and in coordination with the Risk function. Work closely with testing owners across Security and Global Technology (IT), and AXA Group to align … and report overall DORT effectiveness to the ICT Risk Management Framework. Ensures that testing owners maintain and annually refresh the respective testing standards included in the DORT Framework. Review and analyse data from a maintained Dashboard, sample test reports, and additional evidence provided by testing owners to ensure the More ❯
and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business ContinuityManagement (BCM) and IT ServiceContinuityManagement & IT Recovery (ITSCM & ITR). These disciplines … key action plans. Maintain the DOR Testing Framework, manage attestation results, and ensure testing procedures are documented and approved according to the ICT Risk Management Framework and in coordination with the Risk function. Work closely with testing owners across Security and Global Technology (IT), and AXA Group to align … and report overall DORT effectiveness to the ICT Risk Management Framework. Ensures that testing owners maintain and annually refresh the respective testing standards included in the DORT Framework. Review and analyse data from a maintained Dashboard, sample test reports, and additional evidence provided by testing owners to ensure the More ❯
