Energy/Utilities industry experience is must* Key Responsibilities ServiceDeliveryManagement: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and … contractual obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective servicedelivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based … Supplier Coordination: · Implement and manage the SIAM model to ensure cohesive end-to-end servicedelivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT serviceMore ❯
Energy/Utilities industry experience is must* Key Responsibilities ServiceDeliveryManagement: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and … contractual obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective servicedelivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based … Supplier Coordination: · Implement and manage the SIAM model to ensure cohesive end-to-end servicedelivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT serviceMore ❯
to Cybersecurity and requires a broad understanding of security controls and their effective implementation within corporate environments. The role will also require good relationship management skills across the assigned region/sub-region to enable business adoption. As a Director within the Regional Security Office (RSO) service you … will be accountable for servicedelivery to the assigned region/sub-region and solution lines. The role with need to have effective relationships with senior leadership to support the delivery of the regional/sub-regional business goals and operate an effective security risk management … risk mitigation strategy. As the trusted security lead, the role will present to local leaders, regulators and clients as needed. Prior experience of regulatory management is required. This is a highly visible role within Aon to be able to embed effective security controls at scale within the firm. We More ❯
as a primary contact for all Cybersecurity matters, requiring a broad understanding of security controls and their effective implementation in corporate environments. Strong relationship management skills across the region/sub-region are essential to facilitate business adoption. As a Director within the Regional Security Office (RSO) service, you will be accountable for servicedelivery to the assigned region/sub-region and solution lines. Effective relationships with senior leadership are crucial to support regional business goals and maintain an effective security risk management regime aligned with a security risk mitigation strategy. The role … involves presenting to local leaders, regulators, and clients as needed, with prior regulatory management experience required. This highly visible role within Aon involves embedding effective security controls at scale across the firm. We seek a candidate who brings innovative ideas and a commitment to continuous learning, engaging actively with More ❯
customer experience. The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in … IT services who has strong potential to provide an exemplary support service to Sequel's highly valued clients putting the clients' needs at the forefront of everything Sequel does. Responsibilities Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied … within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products Through IT ServiceManagement tooling to collect information relating to client requirements pertaining to incidents and service requests Undertake administrative tasks needed to deliver support More ❯
