9 of 9 Permanent Service Desk Analyst Jobs in London

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful … candidate you will need a solid foundation in 1st Line/2nd Line IT Technical Support, preferably covering Microsoft technologies within a Technical Help Desk environment. SALARY: up to £32,000 per annum + Bonus (up to £3,000 p.a.) + Benefits (see below) LOCATION: Hybrid working/3 Days per Week working from the office in the City … a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as More ❯

company empowers its people with the tools and environment to create best-in-class digital products that keep players engaged and entertained. Role Overview Betway is currently hiring a Service Desk Analyst to support the delivery of top-tier IT services across its corporate environments. Based in North London (hybrid), this role is central to incident management … high level of satisfaction across the organization. What You'll Do: Provide first-line IT support to end-users via phone, email, and chat Log and manage incidents and service requests through the IT service management tool Prioritize and categorize issues based on impact and urgency Escalate unresolved technical problems to higher-level support teams Perform routine system … with company-wide IT policies and procedures Follow ITIL best practices for incident, request, and problem management Document solutions and contribute to the internal knowledge base Deliver excellent customer service and follow up to confirm issue resolution Qualification/Requirements Excellent verbal and written communication skills Strong IT troubleshooting knowledge, both hardware and software Familiarity with Microsoft 365, Jira More ❯

Annual salary: up to £27,500.00 Service Desk Analyst Exeter Permanent, full time, hybrid role; offering a salary of up to £2 7 , 5 00 depending on experience plus excellent company benefits. About the role: We are looking for a Service Desk Analyst to work on our busy and demanding IT Service Desk in Exeter. You will handle and provide resolution to calls/tickets into the Service Desk, providing 1st line support to users within the Mears Group. We look for people who share our values, along with our commitment to making a positive difference to people's homes, lives and communities, one of the many reasons that our … high-profile projects in the pipeline and as such we are looking to expand our team. About the Role: Ideally you'll have experience of working in a similar Service Desk Analyst role. You will have strong computer skills and a solid knowledge of MS Office Applications. Our service Desk is a busy team that More ❯

April 2025 at 00:59 We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across the firm, ensuring technical issues … are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in person, and MS Teams. Responsibilities include logging and managing IT support requests, troubleshooting and escalating … disruption, and maintaining IT equipment, including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM 10:00 AM - 6:15 PM More ❯

Role: IT Service Desk Analyst Expiry Date: November 05, 2019 Job Details: Start from: ASAP Duration: 2 months with possible extension Rate: £120 - £130/day Requirements: Proven experience working as a support analyst Experience with AD, VOIP, O365 Support experience with Windows 10 Knowledge of Office 2016 Experience with Skype for Business SCCM deployment experience More ❯

Our client is seeking a 3rd Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of … the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily … second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving More ❯

First Line Service Desk Analyst Country: United Kingdom Organization: Regent College London Job Title: First Line Service Desk Analyst Reports to: Service Desk Manager Job Purpose : As First Line Service Desk Analyst, you'll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and … application problems, you will cover one or more areas of expertise. The First Line Service Desk Analyst makes sure that the users will receive the right level of support. The main objectives of this position are: Fulfilling and remediating user/management requests and incidents on time and with excellent quality Respect the Service Level commitments … creation. Answer inquiries and provide basic training to users in the proper use of hardware and software. Handle the communication to end users and other IT departments. Ensure the Service Level commitments are respected. Compile monthly reports for the IT Assistant Manager Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance More ❯

Insight Investment is looking for a Senior Service Desk Analyst to join the End-User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software … also involves collaborating with both internal teams and external vendors to manage software and hardware solutions effectively. Role Responsibilities Act as the escalation point for technical issues from the Service Desk (1st Line), ensuring timely and effective resolution Deliver 2nd Line Support across the business, providing both on-site assistance and remote support to colleagues in regional offices … external vendors to implement and maintain software and hardware solutions Create and maintain clear documentation to support knowledge transfer and empower 1st Line teams with effective troubleshooting guidance Manage service tickets efficiently, ensuring regular updates and clear communication with end users throughout the resolution process Perform trend analysis to identify recurring issues, driving continuous improvement through actionable insights and More ❯

Community of Practice Technology Support Member Service Desk Analyst Volunteering with St John Ambulance strengthens communities. From youth support and education to wellbeing, events, and fundraising; your time makes a real impact. Are you committed to driving excellence and innovation? Do you have experience working within practitioners of Technology Support? As a Community of Practice Technology Support … Member Service Desk Analyst, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication. As a Community of Practice Technology Support Member Service Desk Analyst, you … ins with the Tech Support Lead or Officer (usually monthly) Maintain up-to-date knowledge of supported systems and organisational digital policies Log their support activity to contribute to service monitoring and improvement This is a great opportunity for volunteers with technical aptitude to contribute to a national support function, develop service desk experience, and help others More ❯