19 of 19 Permanent Service Desk Analyst Jobs in London

strategy for the Firm. The IT Group is divided into two sections which are Technical Support and Customer Support. The Customer Support section provides Service Desk support and IT training. The Technical Support section oversees and maintains the back-office structure, implements new technologies and acts as third … line support. The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Senior IT Service Desk Specialists and the Service Desk Specialists. The Service Desk Analyst will be the primary … point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. Roles and Responsibilities Providing a professional and consistent level of technology support to all staff Responding to incoming incidents and requests at More ❯

Service Desk Analyst Holborn, London, UK . Argus is where smart people belong a nd where they can grow. We answer the challenge of illuminating markets and shaping new futures. What we're looking for We are currently looking for an ambitious service desk analyst … support across the EMEA region. You will work as a key member of a small team to ensure that a high level of customer service and support is maintained to all internal and external customers. The IT department is responsible for supporting and maintaining the company's IT systems … quickly and efficiently. In addition to responding to a broad range of queries ranging from setting up an email account to system diagnostics, the Service Desk Analyst will work providing support to end users & assist with IT projects. Contributing to and enhancing the IT support provision across More ❯

Service Desk Analyst Employment Type: Permanent Location: London - On Site My London client is looking for an IT Service Delivery Expert whose responsibilities are aimed at ensuring effective service delivery and continuous improvement in operations and customer service, including the end users for the … a key role in driving excellent customer satisfaction, successful project delivery, managing stakeholders, and fostering a collaborative environment. Additionally, you will manage escalations, monitor service desk performance, and drive continuous improvements in service delivery in conjunction with the ICT Service Desk Lead and other ICT … Oversee the end-to-end delivery of IT services, ensuring alignment with our expectations and organizational standards. Collaborate with cross-functional teams to implement service improvement initiatives that enhance service quality and efficiency. Manage relationships with suppliers, acting as the primary point of contact for service-related More ❯

IT Service DeskAnalyst , Glasgow, 35k Your new company An excitingopportunity for an experienced IT Service Desk Analyst to join a successful professional services organisation and help them shape their service deskoperations. This company hasbeen operating for more than 50years and works with many leading organisations … and beyond, They employ around 500 staff and have a modern HQ office in Glasgow city centre. Your new role Working closely withthe IT Service Desk Manager, you will ensure that effective support is providedacross IT operations and the service desk operates efficiently and gives a … high quality service and confidence to the business. You will haveexperience operating within an ITIL environment and be confident working under key servicemetrics such as time, success rates and customer satisfaction. You will be the main point ofcontact for any IT and service issues across the organisation. It More ❯

Service Desk Analyst - SC Cleared, MS Office, Windows 10/11 OS Up to £135 per day (Inside IR35 - Umbrella) North of London (5 days per week onsite) My client is a high-profile consultancy, who require a Service Desk Analyst with experience in … IT troubleshooting skills to work with an impressive end client who will require SC Clearance to work onsite. Key Requirements: Proven experience in a Service Desk environment Strong general IT troubleshooting skills, with demonstrable experience with MS Office Applications, Google Workspace Applications and Windows 10/11 OS … Excellent communication and customer service skills Ability to work 5 days per week onsite Eligibility for BPSS and SC Clearance Nice to have: Active SC Clearance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy More ❯

Service Desk Analyst - SC Cleared, MS Office, Windows 10/11 OS Up to £135 per day (Inside IR35 - Umbrella) North of London (5 days per week onsite) My client is a high-profile consultancy, who require a Service Desk Analyst with experience in … IT troubleshooting skills to work with an impressive end client who will require SC Clearance to work onsite. Key Requirements: Proven experience in a Service Desk environment Strong general IT troubleshooting skills, with demonstrable experience with MS Office Applications, Google Workspace Applications and Windows 10/11 OS … Excellent communication and customer service skills Ability to work 5 days per week onsite Eligibility for BPSS and SC Clearance Nice to have: Active SC Clearance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy More ❯

Service Desk Analyst – London – 6-month FTC - £38-42k (pro rata) We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract. Our client … Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when More ❯

Service Desk Analyst – London – 6-month FTC - £38-42k (pro rata) We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract. Our client … Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when More ❯

We are currently looking to recruit a 1st line IT Service Desk Analyst with a minimum of 12 months' IT help desk support experience within a professional services organisation to join our Information Technology team. The department Information Technology at HFW is key to the success … IT Department operates 24/7 and has c50+ staff - with London and Hong Kong being the primary and secondary locations respectively. The IT Service Delivery team (which includes the IT Service Desk) consists of 20 staff.The team is the key interface between the users and the … Operations, Projects, and Development teams. The role The IT Service Desk is responsible for providing a professional and high quality service to the firm's internal staff. It operates as the front line of IT customer engagement and delivers support and assistance across a varied portfolio of More ❯

Job title: Service Desk Analyst Reporting to: Head of Technical Services Location: 5th Floor, HYLO, 105 Bunhill Row, London, EC1Y 8LZ Working pattern: Onsite- five days per week Department: Technical Services Salary: £27,000 Per annum General Summary Bonnier Books UK is seeking a talented service desk analyst to join our technical services team. In this role, you will be responsible for providing first point of contact for all incidents and requests logged by users or generated through monitoring systems across desktop, Infrastructure, and Business Applications. The primary aim of the role is … to provide a high level of customer service and guidance to the business. Assisting the Technical Team and Business Solutions Team in restoring normal service as quickly as possible. The role will be expected to play a key part in continuous improvement by being proactive with ticket management More ❯

Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally. Lime is seeking an experienced analyst to join our IT Service Desk to enable our employees to do their best work. More specifically, the Sr Service Desk Analyst's role is to provide support to Lime's internal users, ensuring our technology helps the completion of business tasks. This includes overseeing the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day-to-day support, the Sr … Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer interactions. The ideal candidate is a helper and an enabler, they find solutions to problems that have yet to be reported. They are More ❯

Service Desk Analyst – London – 6-month FTC - £38-42k (pro rata) We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract. Our client … Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when More ❯

We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in … including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯

The Service Desk Analyst is responsible for achieving the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation, and initiation of action, documentation of root causes, and implementation of remediesto prevent future incidents. They also process and coordinate appropriate and timely … incident reports, including the channeling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers apprised of progress towards service restoration. Accountabilities: Timely answering support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicating relevant updates in daily … support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Deliver a high standard of customer service for all support queries Maintain accurate records of customer interactions, capturing sufficiently detailed information More ❯

Application Service Desk Support Analyst Location: Glasgow Contract Type: Permanent Our financial services client, are looking for an ambitious IT professional to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management … optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and More ❯

We're recruiting for a Service Desk Analyst for a Global Media company. This role is an initial 6 month contract - Rate is £185 per day (Inside IR35) We require the successful candidate to be part of the team's existing shift pattern. Shifts rotate Monday to … AM – 2:00 PM - 8:00 AM – 5:00 PM - 9:00 AM – 6:00 PM The Role As a Global Tech Support Analyst, you will provide first-line support to end users across a variety of technical issues. You will investigate, resolve, and document incidents and requests, ensuring … timely and effective solutions aligned with service level agreements. Responsibilities - Answer support calls and chats; manage incoming service tickets - Monitor and follow up on ticket queues daily - Maintain strong knowledge of internal systems, applications, and hardware - Update knowledge base articles to improve efficiency - Accurately document issues and resolutions More ❯

We're recruiting for a Service Desk Analyst for a Global Media company. This role is an initial 6 month contract - Rate is £185 per day (Inside IR35) We require the successful candidate to be part of the team's existing shift pattern. Shifts rotate Monday to … AM – 2:00 PM - 8:00 AM – 5:00 PM - 9:00 AM – 6:00 PM The Role As a Global Tech Support Analyst, you will provide first-line support to end users across a variety of technical issues. You will investigate, resolve, and document incidents and requests, ensuring … timely and effective solutions aligned with service level agreements. Responsibilities - Answer support calls and chats; manage incoming service tickets - Monitor and follow up on ticket queues daily - Maintain strong knowledge of internal systems, applications, and hardware - Update knowledge base articles to improve efficiency - Accurately document issues and resolutions More ❯

We're recruiting for a Service Desk Analyst for a Global Media company. This role is an initial 6 month contract - Rate is £185 per day (Inside IR35) We require the successful candidate to be part of the team's existing shift pattern. Shifts rotate Monday to … AM – 2:00 PM - 8:00 AM – 5:00 PM - 9:00 AM – 6:00 PM The Role As a Global Tech Support Analyst, you will provide first-line support to end users across a variety of technical issues. You will investigate, resolve, and document incidents and requests, ensuring … timely and effective solutions aligned with service level agreements. Responsibilities - Answer support calls and chats; manage incoming service tickets - Monitor and follow up on ticket queues daily - Maintain strong knowledge of internal systems, applications, and hardware - Update knowledge base articles to improve efficiency - Accurately document issues and resolutions More ❯

Role: IT Service Desk Analyst Expiry Date: November 05, 2019 Job Details: Start from: ASAP Duration: 2 months with possible extension Rate: £120 - £130/day Requirements: Proven experience working as a support analyst Experience with AD, VOIP, O365 Support experience with Windows 10 Knowledge of More ❯