4 of 4 Permanent Single Customer View Jobs in London

About the Role: Grade Level (for internal use): 12 Director, Customer Data Intelligence The Team: The Customer Data Intelligence Director is a pivotal role within S&P Global, reporting directly to the Head of Enterprise Marketing Strategy and Demand Generation. This position serves as the central authority on customer intelligence, focusing on behavior, persona, and engagement. By … partnering across the Chief Client Office, divisional, and technology teams, the role is responsible for building a unified view of customer and account engagement across all S&P Global divisions and touchpoints. The emphasis is on behavioral engagement data to provide a comprehensive view of the customer journey. Responsibilities and Impact: Lead the development of a … unified customer intelligence framework, integrating data from various divisions and platforms into a single customer view. Create actionable insights by analyzing customer behaviors, preferences, and engagement patterns across digital, event, content, and sales channels. Define and refine Ideal Customer Profiles (ICPs) for enterprise and segment-specific use cases. Partner with digital experience, campaign, and ABM More ❯

in-class, future-proofed and align to the wider DBIM vision/strategy (e.g. liaise with wider IM on Security, release processes etc) § For example for the FM global single customer view project, the role would provide all technical advice on architecture, user stories, technical specs and DB IM sign-offs Technical lead for all 3rd party … solution providers: a) Salesforce b) Booking Bug c) Shopify. Ensure that all OmniChannel products are working together/integrated as needed to allow single consumer tracking and global database. o Technical lead for China Retail Salesforce integration/WeChatify/Social CRM o Data Management Platform (DMP) technical lead o B2B FMJ/FMD Management CRM (India) technical lead … value. · Evaluate vendor solutions and work with vendors as necessary · Provide guidance to onshore, offshore, and near shore development service providers as necessary · Provide strong retail business acumen, and customer focus. · Provide governance for troubleshooting complex system issues as necessary · Develop or contribute to business cases, roadmaps and proposals which may include presentations to senior management. · Collaboration with Business More ❯

Define and deliver frameworks for data quality, information management, and privacy compliance across multiple jurisdictions. Analytics & Innovation: Drive innovative data exploitation opportunities, including automation, AI-driven solutions, and enhanced customer lifecycle management, delivering tangible financial benefits and operational efficiencies. Develop advanced data analytics and reporting solutions to enhance strategic decision-making and improve regulatory reporting accuracy. Establish a single customer view capability for enhanced client relationship management and regulatory compliance. Transformation Leadership: Lead the enterprise-wide transformation agenda, ensuring alignment with strategic priorities and integration of cross-functional change initiatives. Chair the Transformation Committee, overseeing all major strategic programmes, including regulatory compliance and enterprise-wide digitisation. Establish a strategic transformation function to prioritise, govern, and deliver More ❯

Define and deliver frameworks for data quality, information management, and privacy compliance across multiple jurisdictions. Analytics & Innovation: Drive innovative data exploitation opportunities, including automation, AI-driven solutions, and enhanced customer life cycle management, delivering tangible financial benefits and operational efficiencies. Develop advanced data analytics and reporting solutions to enhance strategic decision-making and improve regulatory reporting accuracy. Establish a … single customer view capability for enhanced client relationship management and regulatory compliance. Transformation Leadership: Lead the enterprise-wide transformation agenda, ensuring alignment with strategic priorities and integration of cross-functional change initiatives. Chair the Transformation Committee, overseeing all major strategic programmes, including regulatory compliance and enterprise-wide digitisation. Establish a strategic transformation function to prioritise, govern, and More ❯