a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT AssetManagement, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage … timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable more »
and Release Analyst - Law Firm Change & Release Analyst required to join the IT function of an International law firm. You will join the Service Management team, working to ensure Technical Changes and new applications/systems releases are successfully delivered in line with the firm's ITIL-based processes. … Work with all relevant stakeholders to ensure the release process is appropriately documented, communicated and understood. Ensure all IT teams follow change and release management process, regularly auditing activities for compliance. Analyse incident logs caused by releases to identify occasions where process has not been followed and opportunities to … improve. Supporting the Service Desk/Incident Managers on incidents relating to pilots, ensuring they are tracked and escalated appropriately Ensure that the softwareassetmanagement system is maintained and up to date Contribute to the IT Risk register to identify and manage operational risks Supporting the more »
an Insurance and underwriting agency that cover the full range of functions necessary to support the insurance activities of the organisation including compliance, risk management, capital and risk modelling, actuarial, finance and investments, HR and systems. The role: This is an opportunity for an efficient Junior 2nd Line Engineer … disruption, both minor and catastrophic. Monitor datacentre environments and coordinate servicing and repairs of air conditioning and UPS systems. Assist with the hardware and softwareassetmanagement process. IT SKILLS: Microsoft Systems - Office 365Teams, Azure, Active Directory and PowerShell Backup Systems - Veeam, Microsoft Azure Backup In-house more »
