Service Performance & Improvements Partner
- Hiring Organisation
- Canada Life
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
responsibility for ensuring customer satisfaction, optimising service delivery, driving continuous improvement and supporting the organisation’s strategic objectives by delivering value through effective service management, and reliable and high-quality IT services. Tracking and evaluating performance against SLAs and KPIs, the role holder will provide oversight to Senior Management to assist in proactive management of service providers, business decisions, and prioritisation of service impacting work deliverables. Duties/Responsibilities Primary governance liaison between IT and the central shared service team - building strong, trusting relationships that ensure IT service alignment with organisational needs. Monitor and enforce SLAs, KPIs ...