Desktop SupportAnalyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop SupportAnalyst/2nd Line Support Engineer to support users in the UK office. You will work alongside the service desk team and provide support to a user base of around 1300 lawyers and business support staff using a range of technologies at the deskside. The main focus of the role will be to provide high quality 2nd line IT support relating to desktop technologies … Windows Server/Azure, SCCM and InTune Endpoint Manager (mobile devices) inc imaging, Citrix, LAN/WAN/VPN connections, DNS/DHCP settings etc. The majority of the support work will be undertaken at the deskside but with some additional work undertaken over the phone and via remote sessions for escalated 2nd line issues. You play a key More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
GroupNexus
Role: IT SupportAnalyst (ANPR) Location: Hampstead, North London/Remote Working Salary: Up to £35k+ depending on experience Full time: Mon - Fri 09:00-17:00 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company … desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey. About the IT SupportAnalyst role: The IT SupportAnalyst role is responsible for providing first line support to both internal and external customers for a range of solutions. … This is an exciting opportunity for a candidate looking to improve their technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy. You will be supporting 1000+ More ❯
North London, London, England, United Kingdom Hybrid / WFH Options
MillsHill Recruitment Limited
1st Line SupportAnalyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client proudly holds a place among the top 10 Managed Service Providers globally. With a legacy dating back to 2001, they have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. My client … has an immediate requirement for a proven 1st Line SupportAnalyst coming from a MSP background. As a 1st line SupportAnalyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. The 1st Line SupportAnalyst will have … home) after successful probation. This is a great opportunity to work for a proven, growing and well respected MSP. Great opportunities for technical and career development. 1st Line SupportAnalyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. Windows, O365, Active Directory, Group Policy, DNS, Sharepoint More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Wise May Ltd
Wise May are currently recruiting for an engaging and proactive Business Application SupportAnalyst to join a leading Global Speciality Insurance Broker. As a Business Application SupportAnalyst you will be a fundamental member of the IT team, responsible for providing 1st and 2nd line business application support to internal employees. This is a full … time, permanent role, with hybrid working and the hours are 9am-5pm . Business Application SupportAnalyst duties and responsibilities: Perform 1st and 2nd tier troubleshooting of bespoke business insurance systems. Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards. Provide vital operational support to geographically dispersed insurance production … up with employees regarding the resolution of incidents. Monitor and manage the overall integrity of the data within insurance systems. Author knowledge articles for reference by employees and the support team. Provide after-hours "on-call" support to employees during assigned periods. Business Application SupportAnalyst key skills and experience required: Strong experience providing 1st and More ❯
Application SupportAnalyst - Hybrid from City of London (2 days in the office/3 days remote) Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell plus more Overview … A highly successful and scaling financial services firm, is at a really exciting time in the journey. As part of this journey, they are looking to hire an Application SupportAnalyst to join their established app support team. The Application Support Team is a core function within the business, supporting a large variety of activities from … well versed in SQL and data interrogation skills which are used daily to conduct this work and bring together any information needed. Responsibilities: Provide 1st and 2nd line technical support of all Application related issues. Ensure that the IT application architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers). Management and delivery of More ❯
Vacancy for Senior SupportAnalyst at The National Archives (UK) Vacancy for Senior SupportAnalyst at The National Archives (UK) 21 July 2024 London, England Full-Time We are looking for a Senior SupportAnalyst for Lawmaker, an innovative shared service for drafting, amending and managing legislation in the UK and devolved nations. Since … service to over 1,000 users including Clerks and other parliamentary staff from the House of Commons, the House of Lords, and the Scottish Parliament; Parliamentary counsel and their support staff in the Office of the Parliamentary Counsel and the Scottish Government's Parliamentary Counsel Office; secondary legislation drafters across government; and data re-users (e.g. the legislation.gov.uk publishing … system). As a Senior SupportAnalyst, you will take the lead in supporting users by responding to, and managing, the diverse range of queries they raise. You will build up an in-depth knowledge of the Lawmaker service and the underlying business processes, which you'll use to find solutions and provide constructive guidance to users. You More ❯
Innovative Systems, one of the world's most trusted providers of data quality and compliance solutions, is looking for an Application SupportAnalyst (Software SupportAnalyst) to join our fast-growing Customer Success team in London, UK. You will utilize your language, interpersonal, and analytical skills to build relationships with clients and troubleshoot tier I and … product, FinScan, is used in over 60 countries to identify money laundering and terrorist financing threats, helping to keep everyone safer. What you will be doing As an Application SupportAnalyst, you will use problem-solving, communication, and SQL skills to provide support and issue resolution via email or phone. Your tasks include: Analyzing, investigating, and troubleshooting … analytical, problem-solving, and creative thinking skills. Excellent English communication skills, both verbal and written, at a native or business level. Willingness to participate in a minimal after-hours support rotation. Nice to have : Knowledge of programming languages such as C, C++, C#, Java, JavaScript, HTML, XML. Experience in fintech or financial services industry. Knowledge of SWIFT or other More ❯
Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT Technical SupportAnalyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful Technical SupportAnalyst will be solving 2nd and … 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved. Required skills/experience: 1+ year experience in a SaaS Technical Support role Experience with third line (development) support and bug fixing Experience with databases and SQL (MySQL and MS SQL) Exceptional problem-solving skills and attention to detail … Initiative and willingness to mentor less technical colleagues Knowledge of git and GitHub Experience with Amazon Web Services, especially S3 and SDB services If you are an experienced Technical SupportAnalyst looking to join an established and reputable client, get in touch for further details ASAP More ❯
Retail business seeks an experienced Application SupportAnalyst to support with every day support tickets in addition to site based technical installations. This role would suit a supportanalyst with prior experience with Retail systems. Work expectations are 5 days in office during your first 3 months while onboarding and then 3-4 days … per week in office thereafter. Key Responsibilities Trouble shooting issues with retail software and hardware, via tickets. Typically providing L1 and 2 Support with some more complex issues to deal with. Looking for root causes or repeated issues and working as part of a team to resolve and escalate these for long term resolution. Meeting team SLA and KPI … targets. Occasionally working onsite to support software and hardware implementations. This would involve planning and organising internal and 3rd party resources, creating an implementation plan and then supporting onsite to deal with any issues on the day. About you: 2+ years prior Application Support/IT Support experience with Software and Hardware found in a Retail setting More ❯
West London, London, United Kingdom Hybrid / WFH Options
Walsh Employment
Cyber Security SOC SupportAnalyst Location: London Hybrid (working from home 3 days per week) Salary: £30-35K plus excellent benefits package Company Overview Our client is an award-winning Managed Service Provider (MSP) offering bespoke IT solutions and specialist Cyber Security services to businesses across London. This is an exciting opportunity to further your career in … Cyber Security, joining a thriving and supportive team within a leading MSP. Key Requirements Essential Experience: Minimum 1 year proven experience in a Tier 1 Cyber Security SOC SupportAnalyst role Prior experience in a Managed Service Provider (MSP) environment preferred Working knowledge of Microsoft Defender XDR and Microsoft Sentinel (SIEM) Hands-on experience with the Microsoft Defender … suite , including Endpoint Detection and Response Solid understanding of Microsoft 365 Cloud Technologies , particularly from a threat landscape perspective Certifications: SC-200 Microsoft Certified: Security Operations Analyst Associate SC-900 Microsoft Certified: Security, Compliance and Identity Fundamentals Personal Attributes: Highly motivated , with a can-do attitude Exceptional attention to detail and communication skills Client-focused with a professional telephone More ❯
Bromley, Kent, England, United Kingdom Hybrid / WFH Options
vertex-it-solutions
IT SupportAnalyst - Bromley KENT Salary: Up to £30K Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation. You will Join our clients IT team as an IT SupportAnalyst , providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing theCentral Services systems—ensuring seamless user support and effective business operations. Key Responsibilities: Provide responsive IT support to end-users, both onsite and remotely Monitor and manage the IT support ticket queue, ensuring timely … to understand and resolve their concerns Utilise diagnostic tools and knowledge bases for troubleshooting Configure and maintain user profiles and system access Assist with hardware setup, installation, and maintenance Support key applications, including Windows 10/11 and Microsoft 365 Skills & Experience Required: At least one year of experience in an IT Support role Proficiency with Microsoft Windows More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Noir
Product SupportAnalyst - Wealth Management - London/Hybrid (Key skills: Product Support, Application Support, SQL, Client Management, Wealth Management, Investment Management, Troubleshooting, Stakeholder Engagement, Technical Analysis, Communication, Testing, Agile) Are you a curious, analytical problem-solver who thrives at the intersection of technology and client service? This could be the ideal opportunity to grow your career … fast-paced, high-impact environment. Our client is a rapidly growing investment software provider, working with some of the UK's most respected wealth management firms. As a Product SupportAnalyst, you will play a vital role in ensuring clients can confidently navigate and maximise the value of complex software systems. This role blends technical troubleshooting, stakeholder engagement … and product insight - offering meaningful variety and the chance to develop real expertise in financial technology. This is far more than a ticket-based support role. You'll work directly with end users, internal technical teams and product specialists to resolve queries, deliver solutions and help drive long-term improvements across the platform. You'll be trained to deeply More ❯
Job Description IT SupportAnalyst Engineer Our client is seeking to recruit an IT SupportAnalyst Engineer with 3 to 5 years of experience in IT Network and Support, ideally from a banking environment. Responsibilities include: Support and maintenance of the IT infrastructure, providing IT support to staff and group colleagues. Responding to … service outages and IT-related problems; maintaining system security. Providing IT support to branch staff for software, hardware, and networking issues, including installation, configuration, and troubleshooting. Supporting endpoint security measures such as antivirus, firewalls, patching, and two-factor authentication. Managing daily project operations and assisting in IT project delivery. Providing end-user computing support. Coordinating between London users and More ❯
1st/2nd Line - Windows and Mac The 1st/2nd Line SupportAnalyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues … from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups. The Technical SupportAnalyst is also responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, MFD's and all … mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD/Azure AD/Entra IT would be useful 50:50 1st Line : 2nd Line More ❯
Fluent French or German speaking Sales & SupportAnalyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a Fluent French or German speaking Sales & SupportAnalyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role … sits within the Partner Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms. This is an operations-heavy role and you'll serve as a key point of contact between internal and external stakeholders, so we're ideally looking for a self-starter who thrives on process … tools and resources. Deliver a high-quality experience to creators and partners across the platform. Maintain accurate and up-to-date records within internal databases. Train partner managers on support and escalation procedures through educational sessions. Share insights from day-to-day work and actively contribute to broader initiatives through task execution. We're looking for: Applicants that are More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Accenture
Fluent French or German speaking Sales & SupportAnalyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a Fluent French or German speaking Sales & SupportAnalyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role … sits within the Partner Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms. This is an operations-heavy role and you'll serve as a key point of contact between internal and external stakeholders, so we're ideally looking for a self-starter who thrives on process … tools and resources. Deliver a high-quality experience to creators and partners across the platform. Maintain accurate and up-to-date records within internal databases. Train partner managers on support and escalation procedures through educational sessions. Share insights from day-to-day work and actively contribute to broader initiatives through task execution. We're looking for: Applicants that are More ❯
Salary band: Dependant upon experience Contract type: Permanent Date posted: Date not specified A market-leading provider of online global legal analysis and regulatory monitoring is seeking a Client SupportAnalyst to work within their Client Support Team. The Client SupportAnalyst will work directly with the organisation's in-house lawyers and product teams … providing content management and administrative support for existing and new products, as well as supporting external clients and handling administrative tasks such as liaising with the Finance department regarding client billing activities for new subscriptions and renewals. The Responsibilities: Serve as the primary point of contact for all client support queries, handling enquiries via telephone, email, or the … website feedback. Collaborate with primary client contacts to ensure appropriate levels of product access are maintained. Work closely with in-house product lawyers to assist with specific product queries. Support in-house lawyers with the development of legal content. Maintain the database of existing subscribers and users. Update and maintain intranet sites with products and initiatives. Liaise with the More ❯
Senior Technical SupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
of Japan's largest securities firms), and MUFG Americas Holdings. Please visit our website for more information - Main Purpose of the Role: This position is for a Trade Floor supportAnalyst to support the joint (Securities & Bank) Trade Floor and associated systems. This must be an established person who would support the Trade Floor Support manager to drive the team towards increased productivity and user satisfaction. Key Responsibilities: In this role, you will be responsible for Trade Floor Support across MUFG's banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the bank and the securities business, subject to … the same remit and level of authority, and irrespective of the entity which employs you. 1. Responds to requests for support by both users and project teams by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate. 2. Assists users in making more effective use of desktop systems, products and services. Makes initial diagnosis of More ❯
Infrastructure SupportAnalyst LMS IT Department Salary: £40,832 - £45,589 plus London Allowance £ 5,385 per annum Full time, permanent London, UK About us The MRC Laboratory of Medical Sciences (LMS) is a biomedical research institute, with unique computing environment using Windows. Linux and Apple Devices, where scientists and clinicians collaborate to advance the understanding of biology … MRC research institutes and enjoy close links with our partners at Imperial College London and at the Imperial College Healthcare NHS Trust. About the role The successful candidate will support and work within a small team of IT Support Analysts in the LMS’s Computing Facility. You will liaise with Imperial College London (ICL) and Imperial College Healthcare … NHS Trust; stakeholders in the work that takes place at the LMS and shared IT resources with ICL. You will participate in primarily providing IT Infrastructural Support and IT Support to the user community. You will also take part in IT infrastructural development and implementation across a wide range of back end technologies. Also, providing training and supportMore ❯
value continuous learning, personal growth, and providing our team with the resources they need to succeed. Ready to shape the future? Let's talk. About the role The Production SupportAnalyst is responsible for triaging and resolving incidents and defects in production environments. This role ensures the stability, reliability, and performance of business-critical systems by providing timely … support, collaborating with engineering and product teams, and following established defect management processes. This position has a strong focus on transfer agency (TA) operations , requiring a candidate with extensive experience and understanding of TA workflows, regulatory obligations, and client servicing impacts. Please note that this role is based in London with a requirement to attend our office … days per week Key Responsibilities Respond to incidents raised via the support desk. Triage incidents, identify root causes, and resolve or escalate issues as appropriate. Raise and track defects in the defect backlog, ensuring all required information is documented (title, summary, classification, impacted journey, replication steps, screenshots, error messages, etc.). Collaborate with Site Reliability Engineering (SRE), scrum teams More ❯
Veeva SupportAnalyst £250/pd Outside IR35 (Flexible) St Pancras Office Hybrid working 6 month contract Role Overview - As a member of the Veeva Support Team, you will provide the highest level of customer support to our UK Head Office and Field based users. You will address queries from 1st – 2nd line via multiple platforms … Telephone, livechat, genius bar, deskside) as well as check core processes are being completed correctly. In addition, analysts in the Technology Team, provide 1st line support for customers in best-in-class use of our technology platforms. You’ll do this through directly supporting customers who have issues on the Service Desk, proactively running platform training sessions and creating … the wide range of the technologies we deploy. From picking up hands on skills in how to use our CRM systems all the way through to being able to support in developing technical documentation on our data cloud and analytics environment. By joining the team you’ll gain experience and exposure to a wide range of technologies and be More ❯
City of London, London, United Kingdom Hybrid / WFH Options
AstraZeneca
Veeva SupportAnalyst £250/pd Outside IR35 (Flexible) St Pancras Office Hybrid working 6 month contract Role Overview - As a member of the Veeva Support Team, you will provide the highest level of customer support to our UK Head Office and Field based users. You will address queries from 1st – 2nd line via multiple platforms … Telephone, livechat, genius bar, deskside) as well as check core processes are being completed correctly. In addition, analysts in the Technology Team, provide 1st line support for customers in best-in-class use of our technology platforms. You’ll do this through directly supporting customers who have issues on the Service Desk, proactively running platform training sessions and creating … the wide range of the technologies we deploy. From picking up hands on skills in how to use our CRM systems all the way through to being able to support in developing technical documentation on our data cloud and analytics environment. By joining the team you’ll gain experience and exposure to a wide range of technologies and be More ❯
IT SupportAnalyst - macOS and Jamf (1st/2nd Line) Central London - 2 month fixed term PAYE contract ?? Full-Time Are you between roles or looking for a short term contract? Love tech? Love helping people? Join us and become the go-to hero who keeps our creative world running smoothly!We’re looking for a tech-savvy … when needed. Configure and deploy Macs, PCs, laptops, mobiles, and tablets – basically, you’ll make tech happen! Onboard new starters like a pro, delivering a first-class experience . Support our tools of the trade: Office 365, Jamf, Teams, Google Suite, Dropbox, AV & conferencing systems . Manage shared IT resources, coordinate repairs, and keep our assets and licenses in … order. Get involved in projects, office moves, inductions, and training – no two days are the same! What We’re Looking For 1+ year of IT support experience (or equivalent qualification). Mac OS + Windows 10 wizardry , Microsoft Office 2016+, and a knack for troubleshooting. Familiarity with remote support tools (TeamViewer, ARD, RDP), Office 365 admin, and Teams. More ❯
Innovative Systems, one of the world's most trusted providers of best-of-breed data quality and compliance solutions is looking for a ApplicationSupport Analyst (Software SupportAnalyst)to join our fast growing Customer Success team in London, UK. You will gain satisfaction knowing that you are utilizing your language skills as well as your interpersonal and … our clients in over 60 countries to identify potential money laundering and terrorist financing threats - helping to keep us all - a bit safer. What you will be doing Application Support Analysts regularly use problem-solving, communication, and SQL skills. You will combine knowledge of our products with your analytic and technical skills to providesuperior assistance and issue resolution to … skills Excellent verbal and written communication skills in English p roficiency of the Englishlanguage at a native or business level Willingness to be on call after hours in customer support rotation (very minimal) It's a plus if you have Programming with at least one programming language such as C, C++,C#, .Net, Java, JavaScript, HTML, XML Knowledge of More ❯