Support Analyst Jobs in London

Support Analyst
England > London

The median Support Analyst salary in London is £47,500 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 155 175 243
Rank change year-on-year +20 +68 +74
Permanent jobs requiring a Support Analyst 286 436 499
As % of all permanent jobs advertised in London 2.21% 1.84% 1.48%
As % of the Job Titles category 2.45% 1.96% 1.56%
Number of salaries quoted 227 369 426
10th Percentile £31,500 £30,500 £30,000
25th Percentile £38,875 £35,000 £34,520
Median annual salary (50th Percentile) £47,500 £45,000 £42,000
Median % change year-on-year +5.56% +7.14% +6.33%
75th Percentile £67,500 £60,000 £60,000
90th Percentile £75,000 £77,750 £77,500
England median annual salary £35,000 £35,000 £34,580
% change year-on-year - +1.21% +6.40%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,667 22,294 32,059
% of permanent jobs with a recognized job title 90.21% 94.24% 95.12%
Number of salaries quoted 7,272 16,651 23,653
10th Percentile £41,250 £37,500 £42,470
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £56,800 £53,000 £60,800
% change year-on-year +7.17% -12.83% +1.33%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 17 May 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +38 95 £50,000 +5.26% 6
West London +29 11 £31,250 -23.31% 4
North London -15 1 £45,000 +50.00%
South London -17 1 £30,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 17 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 187 (65.38%) Windows
2 162 (56.64%) Microsoft
3 113 (39.51%) Microsoft 365
4 112 (39.16%) Social Skills
5 95 (33.22%) Active Directory
6 90 (31.47%) Microsoft Office
7 89 (31.12%) Finance
7 89 (31.12%) ITIL
8 86 (30.07%) SQL
9 80 (27.97%) Azure
10 73 (25.52%) Law
11 71 (24.83%) Windows 10
12 60 (20.98%) SQL Server
13 55 (19.23%) Customer Service
14 54 (18.88%) Problem-Solving
14 54 (18.88%) Microsoft Exchange
15 50 (17.48%) Degree
15 50 (17.48%) Microsoft Intune
16 46 (16.08%) ITSM
17 42 (14.69%) Legal
18 41 (14.34%) Microsoft Excel
19 38 (13.29%) Banking
20 37 (12.94%) Linux
21 34 (11.89%) Entra ID
21 34 (11.89%) Video Conferencing
21 34 (11.89%) DNS
22 33 (11.54%) Change Management
23 29 (10.14%) Service Management
24 28 (9.79%) SCCM
25 27 (9.44%) ServiceNow

Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (18.88%) Microsoft Exchange
2 24 (8.39%) SharePoint
3 13 (4.55%) Confluence
4 5 (1.75%) IIS
5 1 (0.35%) Skype for Business
Applications
1 90 (31.47%) Microsoft Office
2 41 (14.34%) Microsoft Excel
3 23 (8.04%) Microsoft PowerPoint
4 2 (0.70%) Acrobat
Business Applications
1 7 (2.45%) Fidessa
2 6 (2.10%) Temenos T24
3 3 (1.05%) Carpe Diem
4 2 (0.70%) Dynamics AX
4 2 (0.70%) Dynamics NAV
4 2 (0.70%) NetSuite
5 1 (0.35%) Dynamics CRM
5 1 (0.35%) Elite 3E
5 1 (0.35%) ION Anvil
5 1 (0.35%) ION MarketView
5 1 (0.35%) Remedy ITSM
Cloud Services
1 113 (39.51%) Microsoft 365
2 80 (27.97%) Azure
3 34 (11.89%) Entra ID
4 14 (4.90%) Power Platform
5 8 (2.80%) Dynamics 365
5 8 (2.80%) OneDrive
6 7 (2.45%) SaaS
7 6 (2.10%) AWS
7 6 (2.10%) Azure Data Factory
7 6 (2.10%) Azure Logic Apps
7 6 (2.10%) Azure Monitor
8 5 (1.75%) Mimecast
9 4 (1.40%) Nutanix
10 3 (1.05%) Power Automate
10 3 (1.05%) PowerApps
11 2 (0.70%) Amazon CloudWatch
11 2 (0.70%) Azure DevOps
11 2 (0.70%) Datadog
11 2 (0.70%) iPaaS
Communications & Networking
1 34 (11.89%) DNS
2 25 (8.74%) DHCP
3 17 (5.94%) Firewall
3 17 (5.94%) VPN
4 14 (4.90%) TCP/IP
5 11 (3.85%) LAN
5 11 (3.85%) WAN
6 10 (3.50%) Wireless
7 7 (2.45%) FIX Connectivity
7 7 (2.45%) Internet
7 7 (2.45%) VLAN
7 7 (2.45%) VoIP
7 7 (2.45%) Wi-Fi
8 4 (1.40%) Network Security
8 4 (1.40%) WebEx
9 3 (1.05%) Cisco IOS
10 2 (0.70%) Ethernet
10 2 (0.70%) Remote Desktop
10 2 (0.70%) Softphone
10 2 (0.70%) Telnet
Database & Business Intelligence
1 60 (20.98%) SQL Server
2 23 (8.04%) Relational Database
2 23 (8.04%) SQL Server Integration Services
3 22 (7.69%) DB2
4 17 (5.94%) SQL Server Reporting Services
5 6 (2.10%) Oracle Reports
6 3 (1.05%) Power BI
7 1 (0.35%) Data Warehouse
Development Applications
1 12 (4.20%) JIRA
2 8 (2.80%) Visual Studio
3 7 (2.45%) Git
4 1 (0.35%) Eclipse
4 1 (0.35%) Visual Studio Code
General
1 112 (39.16%) Social Skills
2 89 (31.12%) Finance
3 73 (25.52%) Law
4 42 (14.69%) Legal
5 38 (13.29%) Banking
6 22 (7.69%) Analytical Skills
7 21 (7.34%) Inclusion and Diversity
8 16 (5.59%) Telecoms
9 15 (5.24%) Organisational Skills
10 7 (2.45%) Investment Banking
10 7 (2.45%) Retail
11 6 (2.10%) International Banking
12 5 (1.75%) German Language
13 3 (1.05%) Spanish Language
14 2 (0.70%) Advertising
14 2 (0.70%) Back Office
15 1 (0.35%) Games
15 1 (0.35%) Presentation Skills
Libraries, Frameworks & Software Standards
1 26 (9.09%) .NET
2 14 (4.90%) FIX Protocol
3 8 (2.80%) .NET Framework
3 8 (2.80%) ASP.NET
4 2 (0.70%) FreeMarker
4 2 (0.70%) HTML
4 2 (0.70%) LDAP
4 2 (0.70%) REST
4 2 (0.70%) SOAP
5 1 (0.35%) EDI
5 1 (0.35%) Kafka
5 1 (0.35%) React
5 1 (0.35%) Shiny
5 1 (0.35%) Web Services
5 1 (0.35%) X-Windows
Miscellaneous
1 34 (11.89%) Video Conferencing
2 14 (4.90%) Legacy Applications
2 14 (4.90%) Management Information System
3 10 (3.50%) Onboarding
3 10 (3.50%) Self-Motivation
4 8 (2.80%) Derivative
5 7 (2.45%) Eurex
6 6 (2.10%) Driving Licence
6 6 (2.10%) Equities
6 6 (2.10%) Fixed Income
7 5 (1.75%) Data Protection Act
7 5 (1.75%) iPhone
7 5 (1.75%) Reference Data
8 4 (1.40%) Bitcoin
8 4 (1.40%) Linux Command Line
8 4 (1.40%) Podcast
9 3 (1.05%) CCTV
9 3 (1.05%) Hedge funds
9 3 (1.05%) Reinsurance
9 3 (1.05%) SWIFT Messaging Network
Operating Systems
1 187 (65.38%) Windows
2 71 (24.83%) Windows 10
3 37 (12.94%) Linux
4 26 (9.09%) Unix
5 23 (8.04%) Windows Server
6 14 (4.90%) Apple iOS
7 11 (3.85%) Mac OS
8 9 (3.15%) Windows Server 2012
9 8 (2.80%) CentOS
9 8 (2.80%) Windows Server 2016
9 8 (2.80%) Windows Server 2019
10 6 (2.10%) Android
10 6 (2.10%) Rocky
11 3 (1.05%) Mac OS X
11 3 (1.05%) Ubuntu
12 2 (0.70%) Red Hat Enterprise Linux
13 1 (0.35%) Solaris
Processes & Methodologies
1 89 (31.12%) ITIL
2 55 (19.23%) Customer Service
3 54 (18.88%) Problem-Solving
4 46 (16.08%) ITSM
5 33 (11.54%) Change Management
6 29 (10.14%) Service Management
7 25 (8.74%) Computer Science
7 25 (8.74%) Document Management
8 16 (5.59%) Data Management
8 16 (5.59%) Service Delivery
9 15 (5.24%) Release Management
10 14 (4.90%) Customer-Centric Approach
10 14 (4.90%) Customer-Centricity
10 14 (4.90%) Mentoring
11 13 (4.55%) Continuous Improvement
12 12 (4.20%) Problem Management
12 12 (4.20%) Time Management
13 11 (3.85%) Client Onboarding
13 11 (3.85%) Inventory Management
14 10 (3.50%) Mobile Device Management
Programming Languages
1 86 (30.07%) SQL
2 26 (9.09%) T-SQL
3 25 (8.74%) C#
4 22 (7.69%) PL/SQL
4 22 (7.69%) VB.NET
5 19 (6.64%) PowerShell
6 14 (4.90%) Python
7 8 (2.80%) Bash
8 6 (2.10%) Delphi
9 5 (1.75%) Perl
10 3 (1.05%) Java
11 2 (0.70%) VB
12 1 (0.35%) JavaScript
12 1 (0.35%) MATLAB
12 1 (0.35%) R
12 1 (0.35%) Ruby
Qualifications
1 50 (17.48%) Degree
2 20 (6.99%) A+ Certification
3 6 (2.10%) ITIL Foundation Certificate
4 3 (1.05%) Computer Science Degree
4 3 (1.05%) ITIL Certification
5 1 (0.35%) DBS Check
5 1 (0.35%) MCP
5 1 (0.35%) MCTS
5 1 (0.35%) Microsoft Certification
5 1 (0.35%) MOS
Quality Assurance & Compliance
1 16 (5.59%) SLA
2 3 (1.05%) Accessibility
3 1 (0.35%) Data Quality
3 1 (0.35%) PCI DSS
3 1 (0.35%) QA
System Software
1 95 (33.22%) Active Directory
2 13 (4.55%) VMware Infrastructure
3 7 (2.45%) Hyper-V
4 6 (2.10%) Firmware
4 6 (2.10%) Virtual Servers
5 3 (1.05%) Microsoft Virtual Server
5 3 (1.05%) Virtual Desktop
6 1 (0.35%) Virtual Machines
Systems Management
1 50 (17.48%) Microsoft Intune
2 28 (9.79%) SCCM
3 8 (2.80%) Grafana
4 6 (2.10%) WSUS
5 3 (1.05%) Active Directory Federation Services
6 2 (0.70%) Ansible
6 2 (0.70%) ITRS Geneos
6 2 (0.70%) Nagios
6 2 (0.70%) Prometheus
6 2 (0.70%) Puppet
7 1 (0.35%) Control-M
7 1 (0.35%) Jamf Pro
Vendors
1 162 (56.64%) Microsoft
2 27 (9.44%) ServiceNow
3 26 (9.09%) Oracle
4 22 (7.69%) Citrix
5 19 (6.64%) VMware
6 13 (4.55%) Reuters
7 12 (4.20%) Cisco
7 12 (4.20%) iManage
8 9 (3.15%) Red Hat
9 8 (2.80%) HP
9 8 (2.80%) ION Trading
9 8 (2.80%) Meraki
9 8 (2.80%) Okta
9 8 (2.80%) SolarWinds
10 7 (2.45%) Bloomberg
10 7 (2.45%) CQG
10 7 (2.45%) Trayport
11 6 (2.10%) Atlassian
11 6 (2.10%) Patsystems
11 6 (2.10%) Temenos