1 to 1 of 1 Permanent Technical Customer Support Jobs in London

Technical Customer Support and Documentation Specialist Location: UK (Remote). Preferably based in London/South East for occasional travel to offices. Offices in: London (Wandsworth) and Oxford Responsibilities: Documentation: Writing documentation for new features and release notes. Work through the backlog of existing legacy and outdated … documentation that needs updating Customer Support: Manage the customer support desk, addressing customer queries in a timely and professional manner. Coordinate bug fixes for customers with the product team, ensuring effective communication and resolution of issues. Develop and own the broader Curiosity customer support process, continuously improving it to enhance customer satisfaction. Requirements: Experience: Previous experience in customer support, demonstrating the ability to manage customer interactions effectively. Previous experience debugging and troubleshooting technical software issues. Previous experience with various technical platforms such as MS SQL Server/ more »