9 of 9 Permanent Ticket Management Jobs in London

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental … delivering exceptional service and continuous improvement for our clients. Qualification We are looking for experience in the following skills: Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAP’s Services engagement ...

daily technical issues, system configurations, and enterprise infrastructure management. In this role, you will deliver vital first-level support, focusing on system availability, fast ticket resolution, and exemplary customer care: Ticket Management: Logging, tracking, and resolving incidents end-to-end using Jira Service Desk . Identity & Access … Management: Administering user profiles, lockouts, provisioning, and permissions in Active Directory and Azure AD . Infrastructure & Admin: Performing basic system diagnostics and administration within a Windows Server environment. Modern Workplace Support: Troubleshooting hardware, peripherals, Office 365 , and MS Intune . Lifecycle Management (JML): Handling the Joiners, Movers, Leavers ...

Microsoft 365 administration and support. Experience supporting Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive. Experience administering Microsoft Intune or another endpoint management platform. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs. Experience using service desk and ticket management systems. ...

fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor … ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

supporting payroll for schools, MATs, or Local Authorities and wants to use that expertise in a different way. You do not need previous Product Management experience. What matters most is your deep understanding of education payroll, pensions, legislation, and the day-to-day challenges faced by schools and trusts. … education sector. It would be great if you also have Experience supporting payroll system implementations, upgrades, or migrations. Exposure to Agile ways of working, ticket management tools, or software development teams. A CIPP qualification or equivalent payroll certification. Why this role is different It's an opportunity ...

supporting payroll for schools, MATs, or Local Authorities and wants to use that expertise in a different way. You do not need previous Product Management experience. What matters most is your deep understanding of education payroll, pensions, legislation, and the day-to-day challenges faced by schools and trusts. … education sector. It would be great if you also have Experience supporting payroll system implementations, upgrades, or migrations. Exposure to Agile ways of working, ticket management tools, or software development teams. A CIPP qualification or equivalent payroll certification. Why this role is different It's an opportunity ...

will be responsible for ensuring faults are resolved to client satisfaction, protecting the commercial impact of customer accounts, and maintaining accurate records through effective ticket management. Key Responsibilities Carry out field service engineering activities as required. Provide on-site service engineering support across client locations. Travel to client sites … ensuring updates are completed accurately and within required timescales. Build and maintain strong client relationships through professional communication and effective service delivery. Support escalation management and ensure issues are resolved efficiently. Essential Skills and Experience Strong technical knowledge of AV, VC, and UC technologies. Experience working within ...