24 of 24 Permanent Ticket Management Jobs in London

root-cause analysis, and document solutions for the knowledge base. Support all aspects of client services, including workstation imaging, hardware configurations, software deployment, AD management, asset management, ticket management, and overall service delivery. Act as the primary contact for all IT queries, following ITIL best practices. More ❯

to do their job in support of their organization s commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or … equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures … the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration More ❯

to do their job in support of their organization’s commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or … equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures … the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration More ❯

function of internal team members. Provide training of all Company tools and applications, for staff and customers. Provide accurate reports and metrics to Company management on the status and performance of Company tools and applications. Liaise with Vendors and peers to resolve issues with tools and applications. Proactively maintain … assigned by the Managed Services Manager or Operations Director. Adopt continuous learning and improvement processes in all aspects of the position. Key accountabilities Leadership, Management and Accountability Oversight and governance of all global systems at technical level Outcome-based reporting on Centralised Services activities and workstreams Project management of Centralised Services projects, including internal stakeholder and engineer management Ensure maximum network security through patching, backup monitoring and management, antivirus review and remediation, etc. Increase standardisation through identification of non-standard environments and support to implement standards Develop and maintain automation routines. Implement, participate and promote More ❯

ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network … the business needs and recommend network solutions that fits best Participate in planning, designing and maintaining the OT network infrastructure of our clients Operational Management Assist DFIR team with imaging, data acquisition & installing agents for compromised clients on-site Assist with the scoping of new engagements using a whole … network incidents using network monitoring tools and other systems to maintain 99.9% uptime of our network Monitor and take ownership of network incidents using ticket management systems that requires further investigation and analysis Configure, install and maintain network hardware such as a Router, Switch, Access Points, etc. in More ❯

ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network … the business needs and recommend network solutions that fits best Participate in planning, designing and maintaining the OT network infrastructure of our clients Operational Management Assist DFIR team with imaging, data acquisition & installing agents for compromised clients on-site Assist with the scoping of new engagements using a whole … network incidents using network monitoring tools and other systems to maintain 99.9% uptime of our network Monitor and take ownership of network incidents using ticket management systems that requires further investigation and analysis Configure, install and maintain network hardware such as a Router, Switch, Access Points, etc. in More ❯

ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network … the business needs and recommend network solutions that fits best Participate in planning, designing and maintaining the OT network infrastructure of our clients Operational Management Assist DFIR team with imaging, data acquisition & installing agents for compromised clients on-site Assist with the scoping of new engagements using a whole … network incidents using network monitoring tools and other systems to maintain 99.9% uptime of our network Monitor and take ownership of network incidents using ticket management systems that requires further investigation and analysis Configure, install and maintain network hardware such as a Router, Switch, Access Points, etc. in More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

as VPN, Wi-Fi connectivity, and physical server room tasks (e.g., racking and stacking) Providing support for MacBooks and macOS (hardware and software) Device management and deployment using Intune (ideal) Supporting Citrix environments (ideal but not mandatory) Working knowledge of ServiceNow for ticket management and incident resolution More ❯

as part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively. Due to the customer More ❯

restoring normal service as quickly as possible. The role will be expected to play a key part in continuous improvement by being proactive with ticket management, suggesting and participating in implementing improvements which give the business better service or efficiencies. Essential Duties and Responsibilities Providing excellent customer service More ❯

Frontline IT Support - Be the first point of contact for technical issues, providing first-line support through walk-ups, remote access, and deskside assistance. Ticket Management - Log, prioritise, and categorise issues in our support desk system, ensuring accuracy and compliance with ITIL standards. Hardware & Software Setup - Prepare and … configure Alpha computers, install software, and set up monitors, docking stations, and business applications. User Access Management - Manage accounts in Azure AD, Office 365, VPN, and SaaS services. New Starters & Onboarding - Ensure all IT equipment and access are ready for new employees before their start date. Office Technology Maintenance More ❯

support duties and will be a point of contact for all IT support across the business. Responsibilities: Provide daily end-user support via helpdesk ticket management and escalation. Install, repair, and maintain hardware (PCs, laptops, monitors, printers, etc.). Recommend hardware upgrades or replacements as needed. Maintain accurate More ❯

program which offers new selection creation for Amazon thereby improving Selection for customers. As Program Manager you will: Drive the expansion of Selection and management of a strategic roadmap involving unique and innovative customer solutions. Implement programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving … globally to share best practices and improve end-to-end outcomes for Amazon customers. Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence. BASIC QUALIFICATIONS 3+ years of program or project management … years of driving end to end delivery, and communicating results to senior leadership experience. 3+ years of driving process improvements experience. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management, and schedules. Our inclusive culture empowers Amazonians to More ❯

production software issues across multiple products and services Perform comprehensive troubleshooting and root cause analysis for technical challenges Provide timely and effective support through ticket management and customer communication Coordinate support issue handoffs within the team Develop and contribute to a comprehensive team knowledge base Collaborate with cross … functional teams to improve operational excellence Ensure adherence to service level agreements (SLAs) Coordinate customer notifications and workflow management BASIC QUALIFICATIONS Technical support experience Experience troubleshooting technical issues, including reading and analyzing logs, using dashboards, and responding to service alerts and alarms Demonstrated experience in Python or shell scripts More ❯

bring: Experience supporting ERP systems (Unit4 ERP preferred, but SAGE or MS Dynamics also welcome) A strong grasp of system administration, user support, and ticket management Problem-solving mindset with strong analytical and communication skills A collaborative approach and ability to thrive in a fast-paced, global environment More ❯

as an escalation point within the support team. Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded. Use the helpdesk management system to log tickets correctly and provide regular updates to stakeholders. Escalate incidents as needed while maintaining high levels of customer care. Identify and … you will need -3+ years previous experience in an internal or external facing Business Central helpdesk -support team. -Previous hands-on experience with ticket management systems -Previous experience of working as part of a team -Finance/Inventory management knowledge -Experience of the BC/NAV More ❯

as an escalation point within the support team. Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded. Use the helpdesk management system to log tickets correctly and provide regular updates to stakeholders. Escalate incidents as needed while maintaining high levels of customer care. Identify and … you will need -3+ years previous experience in an internal or external facing Business Central helpdesk -support team. -Previous hands-on experience with ticket management systems -Previous experience of working as part of a team -Finance/Inventory management knowledge -Experience of the BC/NAV More ❯

as an escalation point within the support team. Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded. Use the helpdesk management system to log tickets correctly and provide regular updates to stakeholders. Escalate incidents as needed while maintaining high levels of customer care. Identify and … you will need -3+ years previous experience in an internal or external facing Business Central helpdesk -support team. -Previous hands-on experience with ticket management systems -Previous experience of working as part of a team -Finance/Inventory management knowledge -Experience of the BC/NAV More ❯

production software issues across multiple products and services Perform comprehensive troubleshooting and root cause analysis for technical challenges Provide timely and effective support through ticket management and customer communication Software Development and Maintenance Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell … Manage software deployments and support infrastructure in AWS and web technology environments Create and maintain system and support status reports Team Collaboration and Knowledge Management Coordinate support issue handoffs within the team Develop and contribute to a comprehensive team knowledge base Collaborate with cross-functional teams to improve operational … Product and Service Ownership Take ownership of digital products or system components Ensure adherence to service level agreements (SLAs) Coordinate customer notifications and workflow management BASIC QUALIFICATIONS Bachelor's degree in Computer Science or related area Experience programming with at least one modern language such as Python, Ruby, Golang More ❯

provisioning and configuration Monitor Infrastructure systems and participate in the day-to-day maintenance activities. Implement and document infrastructure projects Work with Jira, the ticket management system, to log time and tasks daily. Follow the change control process for making changes to the production environment. Train and support … report any breaches of policy to Compliance and/or your supervisor as required To escalate risk events immediately To provide input to risk management processes, as required The Company may require you to carry out other duties from time to time. Skills and Experience Degree educated (Technology based More ❯

Job Description: Monitor, improve, and optimize support workflows, including ticket management, automations , escalation procedures, and service level agreements (SLAs). We are seeking an entry-level employee to join our team. If you are eager to learn and develop your skills, this position is ideal for you. Requirements More ❯