7 of 7 Permanent Ticket Management Jobs in London

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent More ❯

years of software development experience, including JAVA 5/J2EE, ReactJS, Web Services, XML, SQL, Gradle, Spring, Hibernate, Castor, REST/JSON, and Enterprise Messaging System. Experience with configuration management tools like Git, Tortoise SVN, Source Tree, Perforce, Plastic, and ticket management tools like Azure DevOps, JIRA, HPQC. Knowledge of the AGILE methodology/Scaled Agile Framework … of software development experience, including JAVA 5/J2EE, ReactJS, Web Services, XML, SQL, Gradle, Spring, Hibernate, Castor, REST/JSON, and Enterprise Messaging System. Extensive experience with configuration management tools like Git, Tortoise SVN, Source Tree, Perforce, Plastic, and ticket management tools like Azure DevOps, JIRA, HPQC. In-depth knowledge of the AGILE methodology/Scaled More ❯

creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Job Purpose The POS Coordinator will be responsible for the efficient and effective management of all Point of Sale (POS) related support tickets, ensuring timely resolution, clear communication, and high levels of user satisfaction. This role directly supports retail store operations by minimising … role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 4 days per week. RESPONSIBILITIES The POS Coordinator will: Ticket Management & Resolution: Serve as the primary point of contact for all incoming POS support tickets, meticulously logging, prioritizing, and escalating issues as necessary. Troubleshooting & Diagnosis: Conduct initial troubleshooting … internal IT teams, external vendors, and retail operations departments to facilitate the swift resolution of complex POS issues. User Communication & Support: Provide clear, concise communication to store teams regarding ticket status, resolution steps, and preventative measures. Offer individual support and guidance when needed. Issue Replication & Testing: Assist with the replication of reported POS issues and conduct thorough testing of More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application … this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use More ❯

client s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

close-knit support team. What We’re Looking For: Previous experience in a busy customer service or helpdesk administration role. Strong coordination skills with a background in service or ticket management. Excellent communication abilities—both written and verbal. Confident working with MS Excel, Word, and ideally familiar with service management platforms. Ability to multitask and prioritise workloads under More ❯