software and the associated integrations/add-ons through telephony, e-mail, and self-service tools • Log and update Incidents and Requests (within the ticketmanagement tool) with the relevant actions to keeps Customers and others informed of ticket progress • Diagnose, troubleshoot, and resolve unique, nonrecurring problems … while classifying the impact and urgency of the ticket and determining the source of issue • Provide proactive workarounds where technical constraints impede the business process • Escalate issues and involve other support consultants wherever required in order to resolve issues as quickly as possible • Use remote resolution methodologies such as … articles, training manuals in adherence with Sapphire Support processes and templates both internally and Customer facing • Ensure operational processes are adhered to including Incident Management, Requests Management, Major Incident and Problem Management • Identify potential consultancy and/or training requirements while dealing with the Customer and passing more »
finding, fixing, and advising clients on supported systems (servers, end devices), including our Desktop Live environments and monitoring alerts. Managing assigned tickets using our TicketManagement System, and delivering against SLA’s. Carrying out proactive and routine maintenance activities on servers, desktops and network devices using our RMM … with anti-spam technologies such as Mimecast. Experience with storage technologies, NAS, SAN, etc. Knowledge of helpdesk ticketing systems (such as AutoTask) and document management systems (such as ITGlue) Knowledge of encryption and antivirus products. Specific product experience including Fortinet, Dell, HP, MS OFFICE 365,TEAMS, Windows Servers and more »
Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide. Our brands and properties division works with iconic brands and … visit www.teamwass.com . We are currently seeking an enthusiastic Systems Director to work closely with our Associate Director to help with the execution of ticket & hospitality operations working across Wasserman’s client portfolio. This role will be responsible for leading and managing the operational delivery of our rights and … event management systems, with the willingness to participate in challenging projects. A person with a keen technical knowledge of sponsor ticketing and rights management platforms, an enthusiasm for operational processes, and desire to work on and at some of sports major events, is a person who will thrive more »
several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Role Overview: The Asset Management and Site Operations Specialist will be responsible for overseeing all related data within the asset and inventory tracking system (OneAsset [OA]). This role … and fulfill spares and supplies. Additionally, the role involves maintaining and auditing various inventories and ensuring storage room cleanliness and organization. Key Responsibilities: Asset Management: Maintain inventory database with up-to-date asset data. Perform regular physical audits to ensure database accuracy. Manage and audit inventory in AIM storage … performance. Engage in monthly and quarterly reviews with company stakeholders. Site Operations: Identify and manage a lead per site or cluster of sites. Audit ticket queues daily to ensure compliance with ticket management. Monitor communication channels for timely responses to customer requests. Document and publish weekly site operations more »
function of internal team members. Provide training of all Company tools and applications, for staff and customers. Provide accurate reports and metrics to Company management on the status and performance of Company tools and applications. Liaise with Vendors and peers to resolve issues with tools and applications. Proactively maintain … assigned by the Managed Services Manager or Operations Director. Adopt continuous learning and improvement processes in all aspects of the position. Key accountabilities Leadership, Management and Accountability Oversight and governance of all global systems at technical level Outcome-based reporting on Centralised Services activities and workstreams Project management of Centralised Services projects, including internal stakeholder and engineer management Ensure maximum network security through patching, backup monitoring and mgmt., antivirus review and remediation, etc Increase standardisation through identification of non-standard environments and support to implement standards Develop and maintain automation routines. Implement, participate and promote Quality more »
strategic objectives of the Data Operations teamContributing to development and evolution of the services portfolioAccountable for build out and ownership of the delivery processes (TicketManagement, MI, Reporting)Pre-sales support to scope and respond to opportunitiesPromote growth and continuous development of engineering teamsWorkload management (shifts, rota … large enterprise customers including pricing, contracts and proposalsExperience managing across relationships across internal and external customers, stakeholders and executivesExperience in providing direct and indirect management for multiple teams of managers and experienced individual contributorsAbility to work on resolving and anticipating complex issues that might impact multiple stakeholders more »
Infrastructure Manager Front office 95k + Benefits Must have excellent practical knowledge of ticketmanagement and reporting within ServiceNow. A knowledge of Coupa is essential for contract and procurement processes Managing, directing, and developing technical support groups using the ITIL methodology Managing the implementation of solutions, from project … conception to delivery, leveraging industry standard project management methodologies Demonstrable experience of managing a team of highly technical staff in a professional services environment, responsible for the day-to-day management of the team, with the capability to apply that experience to an environment that supports a user … computing platforms and technologies, including but not limited to: MS Windows Operating Systems, MS System Centre Configuration Manager (SCCM), Microsoft Intune (Device and Policy management, Microsoft Azure, MS Active Directory and Group Policy. Apple iPhone/iPad, IOS and Android mobile devices. MS M365/Office suite. Please send more »
network support to a varied external customer base with some on-site support where necessary. Identifying customers’ issues, you will log them in our ticketmanagement software and resolve or escalate the issue as appropriate. As the first point of contact for customers you will be an ambassador … develop a long and successful career with a growing company. • Support Microsoft Cloud Services (Microsoft 365, Azure) • Server Administration (Windows Server, Active Directory, Print Management, File Sharing) • Virtual Desktop Infrastructure Support (RDSH, WVD, Citrix) • Desktop Deployment (MDT, Autopilot) • Desktop Support (Windows 10, MacOS) • Mobile Support (Android, iOS) • Networking Support more »
provides a single point of contact, covering operational ICT incidents and requests, underpinned by an accurate call logging function. Support is provided to clinical, management, support staff and retail staff. Support the organisation on digital communications such as the main phone system, mobile technology, including online services such as … supporting IT services. Professional approach with staff and other users of Hospice services. Understand ITIL procedures and practices, demonstrating an expertise and discipline in TicketManagement alongside Problem & Change Management processes. Significant experience of supporting an IT System and its infrastructure. Experience of working with Windows servers more »
