7 of 7 Permanent User Journey Map Jobs in London

London or Stockport). Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Ability to create clear, accessible content using user research, journey mapping, and UX principles Skilled in working cross-functionally with product, UX, and business teams Proficient in content management systems (e.g. Sitecore), digital analytics, and … content optimisation for web and native apps What this role is all about: As a Content Designer, you will play a key role in shaping the UK Product journey, which includes the UK Member App and the web-based Memberzone. You will be responsible for developing, updating, and reviewing content across end-to-end user journeys … from both internal and external sources. Working closely with business stakeholders and a cross-functional team of product and UX professionals, you will craft content that delivers seamless, user-focused experiences while meeting business objectives. Key Actions Design clear, user-focused content that simplifies complex processes and works seamlessly across digital channels Use research and data More ❯

teams to shape our app that empowers users, simplifies journeys, and supports our strategic priorities. Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability ecosystem. As … to adapt to evolving requirements. Manage your product team's Run and Evolve mix and make suitable prioritisation decisions based on capacity, velocity, value, effort and risk etc. User Story Development: Develop clear and concise user stories with well-defined acceptance criteria that guide the development team in delivering solutions aligned with customer expectations. Stakeholder Collaboration …/Showcase days etc, supporting to articulate the problem statement faced, solution proposed, and value added as well as what's coming up in subsequent sprints Customer Advocacy & User Obsession: Represent the voice of the customer in all product decisions, advocating for their needs and ensuring that products deliver maximum value. Be user obsessed, making sure More ❯

with a focus on mobile banking applications and digital experiences. Documentation: Prepare clear and detailed Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), Use Cases, and Mobile App User Stories. Mobile & Banking Expertise: Understand and bridge both core banking systems and mobile platforms, covering features such as onboarding, authentication, transactions, payments, alerts, KYC, and mobile security. Stakeholder Management … UX/UI teams, mobile development teams (iOS/Android), QA, and IT to ensure alignment of mobile solutions with business needs. Solution Design: Participate in solution discussions, user journey mapping, gap analysis, and process re-engineering to improve customer experience on mobile apps. Agile Participation: Work in Agile or hybrid delivery models, contributing to backlog More ❯

access help. This organisation is known for its bold campaigns, inclusive culture, and unwavering dedication to making support accessible to all. We’re looking for a strategic and user-focused Product Manager to lead improvements across their digital portfolio, including website, mobile app, chatbot, and CRM. You’ll work closely with the Senior Product Manager, developers, designers, and … stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external More ❯

access help. This organisation is known for its bold campaigns, inclusive culture, and unwavering dedication to making support accessible to all. We’re looking for a strategic and user-focused Product Manager to lead improvements across their digital portfolio, including website, mobile app, chatbot, and CRM. You’ll work closely with the Senior Product Manager, developers, designers, and … stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external More ❯

What You ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles … Designers, Researchers, Product Managers, and Engineers to ensure strategy comes to life in the experience. Support client conversations by articulating the why behind decisions, connecting business outcomes to user experience improvements. Contribute to team growth, bringing structured thinking, storytelling, and strategic rigor to everything you do. What You Bring: 8+ years of experience in UX, research, or experience … strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with stakeholders at different levels. More ❯

What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles … Designers, Researchers, Product Managers, and Engineers to ensure strategy comes to life in the experience. Support client conversations by articulating the “why” behind decisions, connecting business outcomes to user experience improvements. Contribute to team growth, bringing structured thinking, storytelling, and strategic rigor to everything you do. What You Bring: 8+ years of experience in UX, research, or experience … strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with stakeholders at different levels. More ❯