1 to 25 of 27 Permanent WFM Jobs in London

process governance activities. Required Skills and Experience Essential Experience working in aviation, airport operations, or transport/logistics technology environments. Strong knowledge of operational workforce management systems (e.g., INFORM, similar rostering/planning systems). Technical understanding of PDA/mobile workforce tools and cloud‐based applications. Excellent problem‐solving ...

automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Ability to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. ...

reporting frameworks Proven ability to translate data into clear insight for non-technical stakeholders Experience managing or mentoring analysts Experience with workflow or workforce management platforms (e.g. Verint) Understanding of mortgage, bridging or property lending operations Experience supporting operational change or digital transformation programmes Exposure to FCA regulated environments ...

Contingent Workforce Programme Coordinator Role: Contingent Workforce Programme Coordinator Specialism(s): Microsoft Excel, Contingent Workforce Management (CWM), Talent Acquisition, Data Collection, Data Analysis, Workday, Process Documentation, VMS, System Support, Stakeholder Management Type: Contract, Daily Rate Location: London – flexible working (1 day per week on-site) Pay Rate ...

experience working with external payroll providers. Background in: Payroll & T&A vendors (e.g. UKG, Replicon, Legion, or similar), or Consulting firms specializing in payroll, workforce management, or HR systems, or In‐house payroll transformation roles in international organizations. Technical & Functional Skills Deep understanding of payroll‐relevant T&A data ...

customer pilots or proofs of concept. Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware. Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their impact on customer service transformation. ...

customer pilots or proofs of concept.* Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware.* Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their impact on customer service transformation. ...

etc. Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective. Experience with D365 Customer Insights, knowledge management or workforce management concepts. Familiarity with Power Platform capabilities used to extend service experiences. Awareness of new Dynamics 365 releases and roadmap. Why Join KPMG’s Microsoft ...

Overview: TekWissen Group is a workforce management provider throughout the UK, Europe and many other countries in the world. The client below is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries Role : AI Native ...

Technology Proficiency Exposure to CX technology stack: CCaaS (e.g., Genesys Cloud, NICE CXone, Google, Amazon Connect) CRM (e.g., Salesforce, Microsoft Dynamics, Zendesk) WFO/WFM (e.g., Verint, Calabrio) Digital: Chatbots, Conversational AI, Omnichannel messaging Ability to engage with both business & technical stakeholders. Consulting & Soft Skills Strong facilitation skills with ...

share knowledge and best practices. Qualifications Significant experience (10+ years) delivering HCM projects or programmes. Strong knowledge of HR systems, including HRIS, payroll, and workforce management solutions. Experience with ADP GlobalView and Celergo is desirable. Experience working with UK payroll and regulatory frameworks (including HMRC; GDPR knowledge preferred). Excellent ...

TEAM - that's us. We are passionate about Intelligent Spend Management, Business Network, Procurement, Supply Chain, External Workforce Management and Business Transformation. In procurement with SAP, we are not only leaders, but also pioneers. Our expertise has made us an SAP Gold Partner and multiple award-winning Ariba MEE Partner ...

looking for We’re especially interested in candidates with experience in: NHS or healthcare technology implementations Enterprise SaaS onboarding or professional services Workforce management, rostering, scheduling or operational platforms Clinical systems deployment or digital transformation programmes Large, multi-stakeholder organisational change environments Strong implementation and project leadership experience Excellent stakeholder ...

Security Analyst - Audit & Compliance - Large Government Projects (Applicants must be eligible for Security Clearance) We're working with a global leader in CX and workforce management solutions to find a certified Security Auditor. This is a fantastic opportunity to join a company that's setting the highest standards in cybersecurity ...

digital tools, ensuring systems are fit for purpose, and providing support to operations teams. The ideal candidate will have strong knowledge of workforce management systems and experience in aviation technology environments. Benefits include health support, financial services, and more. #J-18808-Ljbffr ...

Security Analyst - Audit & Compliance - Large Government Projects (Applicants must be eligible for Security Clearance) We're working with a global leader in CX and workforce management solutions to find a certified Security Auditor. This is a fantastic opportunity to join a company that's setting the highest standards in cybersecurity ...

Systems & Technology IT Business Partner for Heathrow Airport. The role focuses on the effective operation and improvement of aviation systems, requiring expertise in workforce management systems like INFORM. You will engage with stakeholders to ensure systems meet operational needs and train teams on technology use. Ideal candidates have experience ...

options and a comprehensive benefits package that includes extensive leave and health insurance. Join us in London to make an impact on the frontline workforce management landscape. #J-18808-Ljbffr ...

Tech New product launch - Existing sales team but focus is on new launch Basic salary - £90k - £100k About The Company Disruptive technology, providing workforce management software/talent screening for Enterprise organisations Recently raised funding to scale EMEA Dynamic culture and hybrid working Huge growth plans in the UK About ...

Salary: ~£50k Company Description: Ensembleanalytics.co.uk - Digitalising maritime logistics with the Athena platform Job Description: Own the delivery cadence for an early-stage startup digitalising workforce management in global ports. Working directly with founders and engineering, you will run sprints, triage bug queues, and manage scope to ensure the Athena platform ...

user reporting workflows, moderation processes, and incident response Set, monitor, and benchmark KPIs for quality, response speed, and customer satisfaction Develop scalable processes and workforce management practices to increase efficiency and reduce cost Lead, mentor, and manage the teams, including part‐time staff, ensuring strong performance and professional growth Ensure ...

benefits and training. Progression to die for, SME, fast paced, agile solution based SME SaaS/software Sales experience essential! A leading AI workforce management platform which specialising in selling solutions (SaaS) into hospitality, hotels and retail. Brilliant organisations save millions in labour costs while delivering better service at scale. ...

Role - Senior Consultant Technology - UKG Pro WFM (Kronos) Location - London Business Unit - ORCWFM Compensation - Competitive (including bonus) Job Description Infosys is seeking a Senior Consultant expert on UKG Dimensions experience with hands on experience in implementation, Development and Support Your Role The position will primarily be responsible for creating … modules. Experienced in interface development with WIM for WFC and for WFD with middle layers like Dell Bhoomi etc Sound knowledge of the various workforce management disciplines like Accruals, Attendance Tracking, Compliance monitoring, Employee Self Service, Leave Management, Overtime Management, Schedule Optimization, Work Authorization, Activity tracking for monitoring idle time ...

MuleSoft/Boomi Overview We are currently supporting a large-scale transformation programme seeking an experienced WFM Technology & Solution Lead with strong expertise across workforce management, scheduling, absence management, and enterprise solution architecture. This role will play a key part in defining and owning the end-to-end technology solution … across Time & Attendance, Scheduling, and Workforce Management platforms. The successful candidate will work closely with architecture, integration, configuration, and business teams to ensure scalable, secure, and high-performing solutions are delivered in line with enterprise standards and operational requirements. This is an excellent opportunity to join a fast-paced programme ...

Sales & Account Manager Annual Salary: £30,000 - £42,000 (depending on experience) Location: London Job Type: Full-time, On-site Join a leading last-mile logistics platform as a Sales & Account Manager. This role is ...