to align with business goals Conduct monthly deep dives on actual and forecasted outsourced spend, offering flux analysis where appropriate Partner with planning and workforcemanagement teams to ensure data integrity and prioritise new requests, helping to elevate resource planning Required Skills & Attributes: Excellent verbal and written communication skills Strong More ❯
strategy. Act as a trusted advisor to senior stakeholders, providing strategic insights on how technology can address evolving customer experience needs. Optimise omnichannel support, workforcemanagement, and real-time analytics for enhanced service delivery. Identify opportunities to incorporate AI-driven automation and predictive analytics to improve CX outcomes. Migration & Delivery More ❯
and Solution Development: Identify opportunities to enhance Sabio's service capabilities through partner technologies. Drive emerging technology initiatives, including AI/analytics, cloud infrastructure, WFM, WFO and advanced CX solutions. Governance and Reporting: Maintain and report on partner governance frameworks, including sales planning, customer bid reviews, and contractual alignment. Regularly More ❯
written forms with internal and external stakeholders, especially regarding adherence issues. Produce and maintain daily, weekly, and monthly performance reports. Basic Qualifications: Experience with WorkforceManagement software such as Aspect, IEX, NICE. Strong numerical and analytical skills. Proficiency in Microsoft Excel, Outlook, Word, PowerPoint. Preferred Qualifications: Ability to influence stakeholders More ❯
Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforcemanagement, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years' experience since our foundation in Norway, we're already in More ❯
and automation of processes. (Using Excel VBA or in any other tool) - Raise awareness to any areas for development or recognition. - Maintain accurate local workforcemanagement data. - Convert all excel reporting to tool (Power BI, Quick sight, SQL, Tableau etc). A day in the life Typically begins the day More ❯
content. What you'll be doing Reporting to the Head of Business Excellence, you'll be: Accountable for the workforce planning strategy via the WorkforceManagement Lead inclusive but not limited to forecast development, budget, demand management, intraday and resourcing The business owner of Bionics' Contact Centre vision enabling Bionic More ❯
frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforcemanagement solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI-native, frontline workforceMore ❯
SLAs, KPIs, and quality standards are met, while continuously refining support processes for greater efficiency and impact. Use tools like Zendesk, Jira, Klaus, and WorkforceManagement to streamline workflows and drive results. Leverage data and analytics to uncover trends, measure performance, and make informed decisions that optimize support operations. Harness More ❯
of SaaS Business applications. Knowledge of one or more of the following Customer Service Software AI, Automation and Bots ITSM Data warehousing Business intelligence WorkforceManagement QA Integration & middleware Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. Outstanding solution scoping abilities, using More ❯
role, with a focus on CCaaS technologies and solutions. Deep understanding of the key components of CCaaS, including voice, chat, email, social media, and workforcemanagement solutions. Experience working across multiple CCaaS platforms and cloud vendors, such as Genesys, Five9, Twilio, Amazon Connect, etc. Strong technical background with the ability More ❯
product presentations and demonstrations to prospective customers, the sales teams and existing customers, with the main focus on employee engagement, talent, people analytics, recruiting, workforcemanagement and learning. Assist in assessing potential application of Workday solutions to meet customer needs and prepare detailed product specifications for the development and implementation More ❯
but not limited to firm feedback & appraisal processes). Attend meetings with stakeholder if required to take minutes and follow up on action points. Workforcemanagement: working closely with the IT Leadership to track roles and vacancies in IT, collaborating with colleagues to validate, update and keep current IT workforceMore ❯
an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. We develop workforcemanagement solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide! We value passion, quality, innovation More ❯
an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. We develop workforcemanagement solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide! We value passion, quality, innovation More ❯
potential. Our vision is to power and empower millions of businesses with our software. About Jibble Group We're a scale-up in the WorkforceManagement space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries. We More ❯
potential. Our vision is to power and empower millions of businesses with our software. About Jibble Group We're a scale-up in the WorkforceManagement space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries. We More ❯
potential. Our vision is to power and empower millions of businesses with our software. About Jibble Group We're a scale-up in the WorkforceManagement space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries. We More ❯
professional. BASIC QUALIFICATIONS - 4+ years of design/implementation/operations/consulting of Contact Center implementations - 4+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology - Experience in internal enterprise More ❯
Central London, London, United Kingdom Hybrid / WFH Options
Datix Limited
Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our WorkforceManagement solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to More ❯
Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatix's international presence and drive product adoption across our WorkforceManagement solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to More ❯
Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our WorkforceManagement solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to More ❯
Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our WorkforceManagement solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to More ❯
south west london, south east england, united kingdom
Datix Limited
Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our WorkforceManagement solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to More ❯
with individuals at all levels of the business from Managers to our leadership team. Team mission: At Zopa, we are dedicated to revolutionizing our workforcemanagement processes to ensure efficiency and effectiveness across all operations. Our centralised team is passionate about continuous learning and innovation, staying at the forefront of More ❯
