4 of 4 Permanent Workforce Optimisation Jobs in London

Salesforce Solution Architect who specialises in Service Cloud and the broader service domain , including digital engagement, contact centre transformation, omni-channel service operations and workforce optimisation . You will own endtoend architecture for complex serviceled programmes, define target operating models enabled by Salesforce, and guide clients through modernising ...

feedback loops between market learning and product decisions The current product suite includes multiple AI-driven enterprise applications focused on areas such as operations, workforce optimisation, forecasting, and commercial performance. You will initially operate as an individual contributor reporting into the Chief Product Officer, with the opportunity ...

feedback loops between market learning and product decisions The current product suite includes multiple AI-driven enterprise applications focused on areas such as operations, workforce optimisation, forecasting, and commercial performance. You will initially operate as an individual contributor reporting into the Chief Product Officer, with the opportunity ...

/Verint/NICE/Zoom etc.) Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Calabrio WFO solutions. Experience in training BAU Team on learnings, case studies and other solutions. Experience in handling Severity 1 situations, troubleshoot on-call with Customer … support to Operations and Delivery to drive incident resolution. Provide Recommendations to improve Contact Center platform stability. Perform Sizing and Capacity management of Calabrio WFO Solutions. Define Reporting, Monitoring and Alarming requirements according to best practices. Analyzing the Patches released for WFO related components. Consult on high severity incidents ...