Application Support Analyst
- Hiring Organisation
- Intec Select Ltd
- Location
- London Bridge, Billingsgate, United Kingdom
- Employment Type
- Permanent
- Salary
- £50000 - £55000/annum
Investigate, diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user … Looking For Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical ...