3 of 3 Permanent CRM Jobs in Loughborough

part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products-including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions-helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue. At Access Group, we're committed … and developing team members. Advanced technical support and issue resolution experience with customer-facing responsibilities via phone and email. Proficiency in Microsoft Word, Excel, Outlook, and Customer Relationship Management (CRM) systems. Experience with Salesforce administration. Proven ability to create and maintain technical documentation and improve support processes. Flexibility to support after-hours and weekend technical escalations as needed. Preferred: Strong … interpersonal and communication skills, with ability to collaborate across teams and deliver exceptional customer service. Experience or knowledge of SHR Central Reservation System (CRS), hotel Customer Relationship Management (CRM), or Revenue Management System (RMS) is a plus. Effective leadership attributes, including approachability, solution-oriented thinking, and the ability to manage multiple priorities. Initiative to identify process improvements and enhance team More ❯

SENIOR CRM PERFORMANCE MANAGER Leicestershire – Hybrid (2 days in office) Up to £80,000 THE COMPANY This mission-led membership platform is scaling rapidly, with a sharp focus on product, data, and CRM performance. THE ROLE This is a commercially focused CRM leadership role, with a clear remit to drive performance, trading strategy, and tactical campaign delivery across multiple verticals. … You’ll report to the Head of CRM, and partner closely with Commercial, Revenue, and Product stakeholders to shape best-in-class comms strategy. You’ll manage a team of three, with scope to hire a fourth, and play a key role in building out campaign frameworks that move the dial on revenue and customer engagement. DAY TO DAY: Own … CRM strategy and campaign performance across multiple business units Partner with Commercial & Trading teams to deliver high-impact tactical comms Lead a busy campaign schedule – with a focus on segmentation and relevance Use customer behaviour data to improve targeting and content strategy Test and optimise campaigns to drive retention, engagement, and revenue Present weekly/monthly performance insights and recommendations More ❯

Job Title: Trainee Customer Support Specialist Location: Leicester (LE12) About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients. We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving … support team. Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure a positive customer experience. Key Responsibilities: Respond promptly More ❯