2 of 2 Permanent Customer Service Jobs in Loughborough

Job summary Are you a well-organised service desk or customer service professional ready to make a real impact? Do you have a good depth of IT knowledge? If so, this could be the role for you. Main duties of the job We are currently seeking a proactive IT Co-ordinator to manage and coordinate all internal … Working closely with our external IT provider, you'll ensure support queries are handled efficiently and effectively. This role would suit someone with experience in coordination, IT support, or customer service, is confident working with IT systems and eager to broaden their knowledge, and proactive in delivering high-quality support. While well provide training on our specific systems … Act as the first point of contact for internal IT helpdesk queries, providing initial triage and escalating issues to our external IT providers where necessary. Liaise with the Managed Service Provider and other external suppliers to ensure timely resolution of incidents and requests. Monitor and co-ordinate all IT contracts for telephony systems, access control (e.g. gates), photocopiers, etc. More ❯

leaders across the business, guiding them through challenging employee relations issues with professionalism and clarity. As a senior member of the Employee Success team, you'll ensure consistency in service delivery whilst evolving and contributing to a strong/collaborative employee relations team.You can provide commercially sound solutions that balance business needs, risk, deadlines, and the employee experience. You … Projects & Excellence - Project manage multi-process cases, analyse data to identify trends using Excel proficiencies, propose process improvements, draft global communications, build excellent stakeholder relationships, and demonstrate world-class customer service through effective coaching and standardised ways of working. Your skills and experiences might also include: • Professional Qualifications & Expertise - CIPD Level 7 (or equivalent HR experience), comprehensive knowledge … innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your More ❯