5 of 5 DemandTrendPermanent Customer Service Jobs in Loughborough

We are seeking to recruit a Technical Customer Service Advisor for a well-known supplier of high-quality machinery. The main objective of the role is to work alongside customer service, technical and the service departments. You will actively assist customers and colleagues in finding repair solutions should there be any warranty Issues. Along with … Monday Friday day working hours and a salary of £32,000 the other benefits for the Technical Customer Service Advisor role include: Statutory Company Pension Sick Pay 23 + 8 Days Holiday Role Based Training Employee Discount Along with a high level of engineering, technical and customer service skill, experience dealing with customer escalations face … to face or over the phone is beneficial. Some duties for the Technical Customer Service Advisor may involve: Providing effective engineering and technical support to distributors & end users Process warranty returns Investigate and diagnose machines with problems and attempt to resolve where possible over the phone/email/Video Calls etc. Championing the companies set returns policies More ❯

Technical Service Advisor – Permanent Opportunity Shepshed | Office-Based with Occasional Site Work Monday to Friday, 9:00am – 5:30pm | Salary: £31,000 We’re supporting the recruitment of a Technical Service Advisor to join a growing team on a permanent basis. This is a fantastic opportunity for someone with strong engineering knowledge and a passion for customer service to step into a varied and rewarding role. You’ll be working closely with colleagues across all levels of the organisation, providing expert technical advice to distributors, internal staff, and end users. Key Responsibilities Deliver effective technical support via phone to distributors and end users Support internal and external sales teams with technical queries Diagnose and resolve … engineering-related issues Investigate and respond to customer queries and complaints Process warranty returns in line with company procedures Occasionally carry out external repairs and servicing Assist with ad hoc projects as assigned by the Customer Service Manager Perform other reasonable tasks as required What We’re Looking For Broad technical knowledge, ideally with an engineering background More ❯

We are seeking a skilled Cooling Field Service Engineer to join a growing technical services team, specialising in refrigeration and air conditioning solutions for a variety of environments, including data centres. This role involves installation, commissioning, maintenance, troubleshooting, and client support, ensuring high service standards and technical excellence. To be considered for the role, you’ll require the … following essentials: Recognised qualification in refrigeration and air conditioning (e.g. City & Guilds Level 1 & 2) F-Gas qualified (or working towards) preferred Proven experience as a Cooling Field Service Engineer or in a similar refrigeration/air conditioning role Strong knowledge of mechanical and electrical systems, HVAC controllers, and industry regulations Excellent problem-solving skills, able to work independently … and under pressure Good communication, teamwork, and customer service abilities Physically fit – able to lift and move items over 30kg regularly Full UK driving licence and willingness to travel extensively Within this position, you’ll also be: Install, commission, and maintain refrigeration and air conditioning equipment across the full product range Carry out preventative maintenance and urgent repairs More ❯

about: SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products-including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions-helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue. At Access … Group, we're committed to being a global leader in hospitality technology. You'll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships-making a real impact on our clients and the industry. About you: As the Technical Support Team Leader, you are confident, self-motivated, and thrive in dynamic … a passion for technology with a talent for coaching and inspiring others. In this role, you will directly lead a team of 6-8 Technical Support Engineers, ensuring exceptional customer satisfaction during both project implementation and complex troubleshooting for SHR products. You will be hands-on-mentoring team members, resolving escalated cases, and ensuring operational excellence-while fostering a More ❯

please get in touch. We always welcome CVs from candidates with experience in the following fields: Administration Reception Secretarial/Clerical Credit Control Sales/Purchase Ledger Data Entry Customer Services If you are local to the Loughborough area and would like to hear about upcoming temporary positions, apply today or register your CV on our website to receive More ❯