IT Service Desk Apprentice
- Hiring Organisation
- QA
- Location
- Loughborough, Leicestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 per annum
support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base To log, update … take ownership of problems and be proactive when dealing with all issues Provide basic maintenance and break-fix solutions of internal systems within SLA’s To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents Communication with all areas of the business including service notifications ...