Promoter Score (tNPS) feedback to identify and implement enhancements that improve customer satisfaction. Conduct regular one-on-one coaching sessions with team members to support both performance growth and skills development. Manage daily team logistics, including schedules, resource allocation, and approval of vacation requests. Organize and facilitate … daily team meetings focused on unassigned case assignments, workload balance, and knowledge sharing. Handle customer escalations originating from the team, using them as mentoring opportunities to strengthen technical and communication skills. Assist the Support Director with writing and conducting performance reviews, recognizing achievements and identifying growth areas. Champion case-deflection strategies to reduce inbound inquiries while expanding customer self-service … Experience with Salesforce administration. Proven ability to create and maintain technical documentation and improve support processes. Flexibility to support after-hours and weekend technical escalations as needed. Preferred: Strong interpersonal and communicationskills, with ability to collaborate across teams and deliver exceptional customer service. Experience or knowledge of SHR Central Reservation System (CRS), hotel Customer Relationship Management (CRM), or More ❯
a clear, actionable way to non-technical stakeholders. Essential Skills Advanced SQL expertise. Strong data visualisation skills (tool agnostic, but the team uses Power BI). Excellent communicationskills with proven experience turning data into actionable insights (CV should include clear examples). Desirable Skills Experience with Databricks and Python (for data processing and automation). … Background in finance or retail. Why Apply? This is an opportunity to work in a collaborative environment where your data skills will directly shape retail strategy. You’ll be joining a business with a strong market presence and a clear commitment to innovation in analytics. More ❯
Shepshed, Loughborough, Leicestershire, England, United Kingdom
Reed
engineering background with ideally knowledge of compressor, conveyors and good mechanical knowledge Previous customer service experience, including direct interaction via phone or face-to-face Excellent telephone manner and communicationskills Strong attention to detail and ability to work under pressure Good IT skills, including Microsoft Office and Windows A clean UK driving licence Enthusiastic team player with More ❯
systems like Git A detail-oriented mindset with good problem-solving skills and a strong desire to learn Comfortable working in a fast-paced, office-based environment Excellent communicationskills and a collaborative attitude Nice to Have Experience with TypeScript, Redux, or Next.js Familiarity with UI libraries or frameworks (e.g., Material UI, Tailwind) Understanding of accessibility standards and More ❯
interpret and report technical data/findings as well as write test reports with the use of MS Word & Excel. Attention to detail along with excellent verbal and written communicationskills will also be required. What we offer: We offer career development opportunities and an attractive remuneration package including: Competitive salary 27 days holiday plus Bank Holidays with the More ❯
Loughborough, Leicestershire, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
plus Knowledge of Python is highly desirable to collaborate with the AI team Comfortable working independently in early-stage, fast-paced environments Strategic thinker with entrepreneurial spirit and excellent communicationskillsMore ❯
Loughborough, Leicestershire, East Midlands, United Kingdom
Tarmac Trading Limited
Paving the way to assist with securing supplies to longer term Local Authority Framework Contracts Using client feedback to identify future R&D opportunities Contributing to Marketing and Client Communication newsletters Promoting Tarmac VAPs at industry conferences and events Leading key commercial training requirements The Ideal Candidate The ideal candidate for the role of Technical Product Support Manager will demonstrate … of Quality Assurance systems and procedures. Suitable candidates for the role of Technical Product Support Manager will also have: Established project management experience Proven planning, organising and time management skills High degree of influence and persuasion … and capable of influencing through fact based reasoned arguments Experience writing successful quality submissions and proposal documents Intellectual conceptual thinking with the ability to also identify practical issues Excellent communicationskills and confidence to engage successfully with key stakeholders at all levels both internal and external Ability to motivate team members in a matrix management environment Strong technical product More ❯
loughborough, midlands, united kingdom Hybrid / WFH Options
Heriot Brown In-House Legal Recruitment
including employment, corporate governance, and IP About You UK-qualified solicitor (or equivalent) with 0–2 years’ PQE Commercial contracts experience (either from private practice or in-house) Strong interpersonalskills and a proactive, solutions-focused mindset An interest in technology, digital communications, or SaaS Comfortable operating in a fast-moving and international business What’s on Offer Exposure More ❯
performing consistently in specified operating conditions Problem solving capabilities with data driven analysis and conclusion. Ability to effectively communicate with technical, commercial and operational teams - Excellent written and verbal communication skills. Confidence and experience in supporting cross-discipline projects To apply and discuss the role further please contact James Colley via email or telephone (). A full job description, the More ❯
release to study Level 4 Higher National Certificate/Higher Technical Qualification in Engineering Trainer/Assessor to visit in the workplace Learning Provider LOUGHBOROUGH COLLEGE Skills Required Communication skillsIT skillsAttention to detailOrganisation skillsProblem solving skillsPresentation skillsNumber skillsAnalytical skillsLogicalTeam workingCreative Apply Now More ❯
Loughborough, Leicestershire, United Kingdom Hybrid / WFH Options
Quattro RS
on to the platform. Escalate any complex issues to the Head of Training and Service. Upselling additional services that are available on the system. Requirements: Excellent verbal and written communication skills. Strong computer literacy. Proactive approach Customer service of the highest standards Ability to work independently and as part of a team. Strong problem solving skills and attention to More ❯