2 of 2 Permanent ITIL Jobs in Lutterworth

in incident management, problem-solving, and root cause analysis. Deep knowledge of product support operations and processes. Strong customer service orientation with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mindset with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving skills. Data-driven approach to decision More ❯

technicians and business representatives from all departments acting as the primary source of support between IT and the business. Qualifications Strong knowledge of industry-standard infrastructure frameworks, such as ITIL, and experience implementing best practices. Proven experience managing outsourced IT operations and working with external vendors. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at … IT projects and drafting statements of work (SOW) with outsourcing vendors. Knowledge of service delivery and service support disciplines as defined under ITIL. Specialist knowledge in developing and maintaining ITIL policies and procedures. Project management Report Writing, Production of Graphs and Trend Analysis Presentations Additional Information As part of our drive to make Culina Group a great place to work. More ❯