1 of 1 Permanent Root Cause Analysis Jobs in Lutterworth

corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service … life cycle. Excellent leadership and team management skills, with the ability to motivate and guide a team towards achieving common goals. Demonstrated experience in incident management, problem-solving, and root cause analysis. Deep knowledge of product support operations and processes. Strong customer service orientation with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for More ❯