Level 1 Support Technician (Support Desk)
Macclesfield, England, United Kingdom
Communicate Technology
alerts (reporting issues to 2nd line). Deliver excellent customer service, keeping users informed and ensuring SLA targets are met. Skills and Requirements CompTIA IT Fundamentals (ITF+), CompTIA A+, or similar IT certification; preferred but not essential. IT-related qualification (college, apprenticeship, or degree); preferred but not essential. Previous experience in customer service (retail, call centre … and software issues. Good organisational skills with the ability to prioritise multiple tasks. Team player, willing to learn and take guidance from senior colleagues. IT-related qualification or certification preferred (CompTIA A+, Microsoft Fundamentals, etc.). Experience in a customer service role preferred (retail, call centre, or helpdesk). Exposure to Active Directory or ticketing systems. More ❯
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