6 of 6 Permanent Customer Service Jobs in Maidenhead

to satellite offices in Hook, Nottingham, Bedford and Welwyn. Resolve incidents with printers, copiers, scanners and mobile devices including iOS and Android phones. Maintain a first-class level of customer service ensuring that all customers are treated efficiently. Ensuring Helpdesk tickets are accurately logged and users are updated on the status of their helpdesk requests. Ensure the Helpdesk … all times. Educated to GCSE level including English and Maths or equivalent Ability to prioritize, multi-task and adapt to changes quickly Confident personality with awareness of providing good customer service Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications Excellent communication skills and telephone manner, being … leave plus bank holidays, rising by one each completed year (capped at 30) Flex buy/sell holiday scheme Life assurance Free private medical and dental after two years' service Retail/services discounts scheme Employee Assist Programme Season ticket loan Head office location has multiple perks including on site gym, free breakfasts, free onsite parking and onsite cafe More ❯

IT Network & Cabling Engineer Permanent/Full-time **IT MSP (Managed Service Provider)** Job Profile Looking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar.This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong … commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis. Key Responsibilities Provide onsite technical support, troubleshooting and maintenance across various client environments. Install, configure, and support IT hardware, software and network systems. Work with internal teams to escalate and resolve complex technical issues … promptly. Deliver excellent customer service and maintain high client satisfaction levels. Maintain up-to-date documentation of all work carried out and support provided. Ensure systems and services meet defined SLAs and customer expectations. Skills/Experience Essential: Experience in an IT Field Engineer role or similar within an MSP Strong knowledge and hands-on experience with More ❯

projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon … resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and … Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28-30k basic salary, with OTE taking your … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in either an MSP support desk or field/customer facing role In-depth knowledge Windows Server 2012/2016/2019, Windows 11-10 OS O365 tenant setup and administration SharePoint administration Hyper-V AD/AzureAD, Group … network security technologies. In this IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as an escalation point for the Service Desk team, Occasional visits to customer sites will be required. The company is growing rapidly … exciting time to join. Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com Key words: IT Service Desk Technician, IT Support Engineer, IT Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support, office More ❯

ServiceNow Ticketing system or have used a similar system. Must be detail-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Strong organisational skills and ability to prioritise More ❯