5 of 5 Permanent Customer Service Jobs in Maidenhead

IT Network & Cabling Engineer Permanent/Full-time **IT MSP (Managed Service Provider) experience essential** Job Profile Looking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar. This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting … and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis. Key Responsibilities Provide onsite technical support, troubleshooting and maintenance across various client environments. Install, configure, and support IT hardware, software and network systems. Work with internal teams to escalate and resolve … complex technical issues promptly. Deliver excellent customer service and maintain high client satisfaction levels. Maintain up-to-date documentation of all work carried out and support provided. Ensure systems and services meet defined SLAs and customer expectations. Skills/Experience Essential: Experience in an IT Field Engineer role or similar within an MSP Strong knowledge and hands More ❯

Technical Support EngineerLocation: Maidenhead, Berkshire Salary: £30,000 - £40,000 We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation. Key Responsibilities: Provide 2nd line support … tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions, and changes in service systems Deliver excellent customer service and represent the business professionally on-site Requirements: 3+ years in a technical support or network support role Strong understanding of Windows More ❯

intensive environment. Responsibilities Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex products to solve customer business needs Project budget management including forecasting revenue and billing. Scoping and estimation of effort required for small and medium implementation projects Developing detailed project plans to guide clients … performance to ensure timely delivery Compiling and submitting project status reports to clients, management and other stakeholders Working effectively with relevant stakeholders for efficient project implementation Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is … by working independently on projects Working knowledge of project management software tools such as Microsoft Excel, SmartSheets and other relevant applications Excellent analytical and problem-solving skills SQL Excellent customer relationship and interpersonal skills Ability to work under pressure and make hard decisions required to achieve project objectives Requires strong written and verbal communication skills Ability to independently work More ❯

Our client a world leader in powerful brands, innovative products with an exceptional team and award winning customer service are looking for a Business Process analyst to support business projects and initiatives across the stakeholders ideally you will have an understanding of Digital Marketing. Manage the roadmap of change requests in the Digital Marketing scope Work with the … experience as a business analyst Experience and knowledge in SAP and Salesforce essential Experience and knowledge in other CRM products (e.g. SAP-based CRM products, Salesforce Marketing Cloud) and Customer Data Management (CDM) solutions, highly desirable Experience in customer data governance highly desirable Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders More ❯

Act as the first point of contact for all queries via phone, email, and ticketing system Provide 1st line technical support for the billing team Log, triage, track and service requests through to resolution or escalation Diagnose and troubleshoot basic issues using established procedures Escalate unresolved incidents to 2nd or 3rd line support as appropriate Document issues and solutions … to build a knowledge base of content Deliver excellent customer service and maintain a high level of professionalism Contribute to continuous service improvement initiatives Ability to process a high volume of tickets daily Skills you require Ability to process a high volume of tickets daily Experience with ticketing tools Experience with Microsoft, Adobe and AWS is beneficial … Experience with Service Now or a similar tool is highly advantageous Be able to handle a fast-paced environment Must possess strong organisational skills and have good attention to detail The preferred candidate will have gained experience in a 1st line support or a help desk role. By applying you will be registered as a candidate with Marc Daniels More ❯