Head of Operational Excellence
- Location
- Maidenhead, England, United Kingdom
performance. Collaborate with Supply Chain, Commercial, Finance, and Operations teams to improve forecasting, inventory management, demand planning, and service delivery. Lead Customer Service and Digital Health Solutions teams, ensuring outstanding customer experiences and operational performance. Develop and implement strategies that support business continuity, service resilience, and customer satisfaction. … Champion digital transformation initiatives, leveraging automation, AI, and technology to improve processes and service delivery. Monitor and improve key operational metrics including service levels, customer satisfaction, inventory performance, and cost optimisation. Build a culture of continuous improvement, coaching and developing teams to become advocates for operational excellence. ...