Customer Success Manager- ROW New Maidenhead, Berkshire
Maidenhead, Berkshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Wireless Logic Group
the Rest of World (ROW) team. You'll partner with the sales function to build and nurture long-term relationships, guiding customers from initial contract signing through to successful onboarding and beyond. Your mission is to understand our customers' needs, address their challenges, and identify opportunities to help them succeed with our wider portfolio of IoT products and services. You … ll be a high-performing, proactive, and self-managed individual who thrives in a fast-paced, collaborative environment. Customer Onboarding: Facilitate the smooth transition of new customers, ensuring they are onboarded effectively through platform training and coordinating support. Relationship Management: Build and maintain close, long-term relationships with a diverse set of customers, co-hosting regular account reviews to track … customer interactions and market needs. Growth Mindset: You have a continuous desire to improve your understanding of the business and the IoT industry. Your Objectives for the Year: 1) Onboarding Excellence: Ensure a high adoption rate of chosen propositions by guiding customers and local teams through a smooth and effective onboarding process, measured by positive customer feedback and usage data. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: