Service Fulfilment Analyst
maidenhead, south east england, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Wireless Logic Ltd
yes, we are both of those things in the world of IoT connectivity!But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we … paced environment. A positive, can-do attitude that’s infectious. Excellent verbal and written communication skills. Exceptional attention to detail, with strong organizational and time-management skills. Ability to work unsupervised and on own initiative. A collaborative team player, personable and able to operate effectively at all levels. … about? For example: 1) Maintain a customer satisfaction (CSAT) score of 95% or higher for all resolved tickets. 2) Reduce the average ticket resolution time by 15% through process improvements and enhanced knowledge sharing. 3) Proactively identify and resolve recurring customer issues to minimize escalations and improve overall service More ❯
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