IT Support Analyst - 1st/2nd Line, AD/GP, O365 c.30k IT Support Analyst/Helpdesk Support Analyst - 1st & 2nd Line Support, Win10/Win11, MS Office, Windows Server AD/GPo/AD Connect/Entra, MS Office 365/MS Exchange, InTune/Endpoint Manager, LAN/Wireless/VPN, Permanent, Maidstone … Kent, £26k - £30k +Benefits. Well established Managed Services Provider (MSP) and Datacentre Ops company seeks IT Support Analyst/Helpdesk Support Analyst to join the team and play a key role in the management of incidents, tickets and processes on the desk supporting clients across the UK. You will provide user and technical support over the phone … remotely and at the desktop providing high quality customer service at all times. You will work within a small team of IT Helpdesk Engineers and take a lead role where appropriate. As such you will gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional More ❯
IT Support Analyst Kent | Full-time | Permanent £25,000 - £31,000 per annum plus benefits! Overview Join a successful and collaborative TechOps team within the housing sector. Our client excited to be searching for an IT Support Analyst who will play a part in supporting SLA levels and delivering exceptional service across their organisation. About the … role You'll be the go-to person for technical assistance and support, helping colleagues and maintaining internal systems. From troubleshooting hardware and software issues to ensuring IT infrastructure is performing at its best, your role will be central to keeping everything running smoothly. What you'll be doing Provide first-line technical support for hardware, software, and network … related issues Respond promptly to support tickets and service requests Install, configure, and maintain IT equipment (desktops, laptops, printers, mobiles) Troubleshoot software applications, operating systems, and network connectivity Support and maintain Active Directory, file servers, and admin tasks Carry out maintenance, updates, and backups to ensure system reliability Assist with software and hardware upgrades Collaborate with the ITMore ❯
Helpdesk Analyst Maidstone £2630k MonFri, 8:004:30 Do you enjoy being the first person people turn to when tech goes wrong? Are you calm under pressure and confident talking users through fixes? Want a steady, well-run desk where first-line support is done right? Support thats structured. A team thats friendly. A desk that runs smoothly. We … areworking with a well-established IT provider in Maidstone who are growing their support team and looking for someone to step into a Helpdesk Analyst role. You willbe the first line of defence,logging tickets, resolving what you can, and escalating what you cant. Its a proper support desk: structured, well-run, with great senior engineers to learn … from, and a manager who knows what good support looks like. Theyre not expecting you to know it allattitude, curiosity, and communication are what matter here. If youve done 1st line support before and are now looking to build on that experience, youll fit right in. What you'll be doing: Taking incoming support querieslogging, triaging, resolving Troubleshooting across More ❯
