1 to 4 of 4 Permanent Incident Management Jobs in Maidstone

of appropriate SLAs in place to support any new services introduced About you What we’re looking for: ITIL certification or relevant equivalent service management experience Solid experience and understanding of how IT service agreements work Agile Methodology e.g. DevOps, Scrum Good understanding of service and incident management more »

Cyber Security Lead must have excellent leadership and analytical skills as well as a thorough knowledge of the company's products, services, and Service Management processes. The Cyber Security Lead will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to maintain a secure … infrastructure for the data of the company and its customers.Specific DutiesResponsible for the day-to-day management of the Cyber Security Team, g. defining and managing rotas to ensure the right level of resource, proactive quality review of team activities and adherence to defined processes and proceduresConfidently deputise for … performance meeting with the teamActively manage complaints and escalations and proactively act to identify and action issues before they become complaints/escalationsDevelopment, management and maintenance of the security of the Firm's IT services, including liaising with third parties to ensure patching, resolving vulnerabilities and hardening systems as more »

evaluations, and ensure design excellence.Oversee the software development lifecycle across Field platform squads to support business objectives seamlessly.Drive enhancements in deployment, monitoring, alerting, and incident management practices proactively.Coordinate stakeholder engagement, including planning and facilitating communications.Monitor and enhance engineering excellence metrics within squads, continuously seeking improvement.Mentor team engineers in … and executing technology strategies.Proficient hands-on engineer proficient in at least one programming language; we prioritize engineering skills over specific language expertise.Knowledgeable in API management and integration techniques.Proficient in data management practices.Skilled in providing data solutions, defining patterns, and creating high-level and detailed design specifications.What’s in more »

and maintenance of desktop PCs, laptops and tablets (iOS and Android). Configuration, support and maintenance of mobile and audio-visual technology. Updating of incident and request tickets within the Service Management tool. Documentation of procedures. Project work as required. Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management). Network configuration as required including port patching and fault diagnosis. 37.5 hours per week, Monday to Friday, on shift between 8am-6pm. Travel - you will be required to travel between our four main sites as well as to our satellite more »