2 of 2 Permanent SLA Jobs in Maidstone

Level 3 Helpdesk Technician

Hiring Organisation
Apogee Corporation**
Location
Maidstone, Kent, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£35,000
kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

HP Service Desk Coordinator

Hiring Organisation
Apogee Corporation**
Location
Maidstone, Kent, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£26,000
Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either 08.00 - 17.00, 08.30 - 17.30 or 09.00 - 18.00with a one-hour ...