Platform Support Analyst
- Hiring Organisation
- Pearson Whiffin IT & Digital
- Location
- Maidstone, Kent, South East, United Kingdom
- Employment Type
- Permanent
manage incidents and service requests through the call logging/ticketing system. Escalate complex issues to appropriate technical teams while maintaining ownership and communication throughout the resolution process. Analyse trends, recurring issues, and platform performance data to identify opportunities for improvement. Support platform releases, upgrades, and maintenance activities. Maintain accurate … alerting, and diagnostic tools. Experience with service desk, ticketing, or call logging systems. Comfortable working with data platforms and analysing data-related issues. Excellent communication skills with the ability to engage confidently with both technical and non-technical stakeholders. Strong organisational skills with the ability to manage multiple ...