Support Manager
maidstone, south east england, United Kingdom
Kured Search
We are proud to be working in partnership with a global healthcare software provider , renowned for delivering cutting-edge clinical solutions that directly support the NHS and healthcare organisations worldwide. As part of their continued investment in customer experience and operational excellence, we’re seeking an Support Manager … of mission-critical healthcare applications. The Role This is a hands-on leadership position where you’ll be responsible for managing managers and subsequent support teams ensuring timely and effective resolution of incidents and problems, and delivering outstanding service to NHS customers. You’ll drive continuous improvement across support operations, bring structure through ITIL best practices, and work closely with internal stakeholders to ensure alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for More ❯
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