Technical Helpdesk Team Leader (6 Month Contract)
Maidstone, Kent, United Kingdom
Apogee
to achieve high service standards and exceed KPI targets. Manage complaints, client feedback, and contribute to overarching projects. Liaise with internal stakeholders, including senior management and account teams. Ensure continuous service improvement and industry best practices. Attend meetings to promote the team's achievements and department initiatives. Conduct regular … Manage ticket prioritisation and monitor team performance through engagement and development metrics. Produce accurate performance reports to drive continuous improvement. Experience and Skills Required: Management experience in a client-focused helpdesk environment. Excellent interpersonal, time management, and organisational skills. Ability to analyse data and drive performance improvements. … events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: