13 of 13 Permanent Case Management Jobs in Manchester

Case Management System Developer £35,000 to £50,000 basic salary per annum plus benefits including hybrid working, flexible hours, 25 days holiday, option to buy or sell holiday, Medicash, discretionary bonus, excellent training and development opportunities, and more. Our client, a leading UK law firm recognised … best companies to work for in the country, is looking for a Case Management System Developer to join its technology team on a permanent basis. This is a great opportunity for a Case Management System Developer with experience developing, configuring or enhancing legal case management ...

full-time hybrid basis. Key Responsibilities• Manage, support and provide guidance to the existing development team Develop, test, and maintain the existing Case Management System research, design, document, and modify software specifications throughout the production life cycle. Assist in defining software development project plans, including scoping, scheduling … existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging Generate statistics and write reports for management and/or team members on the status of the programming process Extend Case Management processes using t-sql and .NET technologies (e.g. C# ...

systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case. The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation. You'll help shape solutions using either ServiceNow CSM or FSM, depending … FSM. You do not need both. They are more interested in whether you understand CRM properly. You should be comfortable discussing customer journeys, case management, service operating models and the role technology can play in improving the experience for both customers and service teams. Candidates with a strong ...

working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages ...

with product visions, strategies and roadmaps. We have invested heavily in Microsoft Dynamics 365 and continue to expand our digital capabilities by extending our case management functionality and implementing Field Service. As part of our digital channel shift strategy, we recently launched a new Resident Portal through Plentific … utilise 8x8 to support our contact management capabilities. We have already adopted AI-powered features within these platforms and are keen to further explore and expand the use of AI to enhance both resident experience and operational efficiency. What we're looking for We are looking for someone ...

. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4\. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

3. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … governance standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

improve those apps while they’re used at scale Build efficient and scalable data integration pipelines from a range of sources (legacy legal case management systems, unstructured Word documents, PDF files, SQL DBs, etc.) Own software architecture across core projects and lead on infrastructure and architecture design decisions ...

Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process optimisation. Qualifications Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead ...

Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury's, United Utilities, Sage and more Your Background/Skills: Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR Qualification: CIPD Level 5+ or equivalent About AdviserPlus AdviserPlus … senior People leaders, you'll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives. You'll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions ...

Directors, CPOs and senior People leaders, you’ll identify organisational change and ER challenges early – from restructures and redundancy programmes to policy change, complex case management and ER transformation. You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable … partnerships and account growth. You’ll Likely Bring • 5+ years’ experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another B2B SaaS/Professional Services client-facing role. • CIPD Level 5+ or equivalent with credible ER advisory experience. • Strong UK employment ...

manage customer accounts to identify and prevent potential issues. Skills to succeed: Experience delivering excellent customer service, ideally in a contact centre, complaints, case management, or customer relations environment. Experience supporting customers across multiple channels, including phone, email, and webchat (preferred). Strong interpersonal skills, including objection handling ...

track record of delivering cost reduction, productivity improvement or operating model change initiatives. Strong commercial and financial awareness, including benefits realisation and business case management. Excellent stakeholder management skills and the ability to engage senior leaders across multiple functions. Strong governance, planning, reporting and programme control capabilities. ...