14 of 14 Permanent Case Management Jobs in Manchester

email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain ...

currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal … Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. ...

challenges and anticipate tomorrow’s needs. Key Responsibilities Facilitate process workshops to map out current‐state and future‐state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin … alignment with HR strategy and user experience goals. Work with cross‐functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership ...

have developed a number of internal systems and are now embarking on their most ambitious initiative to date: the greenfield development of a new Case Management Platform to replace their existing off-the-shelf solution. This is a rare opportunity to join a growing organisation where technology … delivery. The Opportunity My client is seeking an experienced Project Manager/Business Analyst to take a central role in delivering a greenfield Case Management Platform. This is a dual-function role covering both business analysis and project management. You will work closely with internal stakeholders to define ...

trying to move away from clunky, manual HR processes and towards more joined-up, employee-friendly services. That could mean improving onboarding, offboarding, case management, lifecycle events, employee communications, or the wider HR service delivery model. The role would suit someone who enjoys getting under the skin … experience with ServiceNow HRSD A good understanding of HR service delivery, HR operations or Global Business Services Experience across onboarding, offboarding, lifecycle events and case management Experience running workshops and engaging with business stakeholders The ability to map HR processes and design better ways of working Consultancy experience ...

ShareDo Developer (Clio Operate) - Manchester ShareDo Developer with excellent ShareDo (Clio Operate) development or similar case management development experience is required by a leading UK law firm based in Manchester. The role will be hybrid working, so 2 days in the office, 3 days working at home … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Some solution architecture work Propose, design and implement ...

technology, and transformation. You'll be partnering with HR and business leaders to rethink how services are delivered - from onboarding and offboarding through to case management and employee journeys - using ServiceNow as the backbone. A big part of what you'll be doing is challenging … digital HR services. What they're looking for Strong experience delivering HR transformation or HR service improvement programmes Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys Comfortable running workshops and engaging senior stakeholders Ability to translate business needs into practical, ServiceNow-enabled solutions ...

deliver the future direction of technology within the business. You’ll lead development across multiple workstreams including our Web team, Proclaim team (our case management system), and newly formed AI team, whilst working closely with the Head of IT and wider leadership team on platform modernisation, AI adoption … engineering governance SQL in production environments Hands‐on technical capability – able to review code, troubleshoot issues and challenge technical decisions where needed People management experience with strong communication and stakeholder management skills Experience working with AI development tools such as Claude Code, GitHub Copilot, Cursor or similar Microservices ...

Responsibilities Own and manage the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility across systems Lead the development and governance of management information (MI), providing actionable insight to senior stakeholders Oversee the data analytics function, including dashboards and reporting tools (Power BI, SQL-based reporting) Identify … Undertake ad hoc duties as required Person Specification Experience in a senior operations role, ideally within legal or professional services Strong background in data management, MI reporting and business intelligence tools (Power BI, Tableau or similar) Good working knowledge of SQL and relational databases Experience using case management ...

derive meaningful insights from children's or adult social care datasets to support decision-making and service improvement. Practical experience with social care case management systems , ideally Mosaic; experience with Liquidlogic (LCS/EHM) or CareFirst will also be considered. Advanced analytical and technical skills , including proficiency ...

growing IT team. The Role As a Proclaim Developer, you will be responsible for the development, maintenance, and enhancement of the firm's Proclaim case management system. You will work closely with internal stakeholders to improve workflows, automate processes, and deliver technical solutions that support business growth … maintain technical documentation Skills & Experience Required Previous experience developing within Proclaim Strong understanding of Proclaim workflows and task server Experience with SQL and database management Knowledge of system integrations and automation Excellent problem-solving and communication skills Ability to work independently and within a collaborative team environment Benefits ...

making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle ...

ShareDo Developer (Clio Operate) - Manchester ShareDo Developer with excellent ShareDo (Clio Operate) development or similar case management development experience is required by a leading UK law firm based in Manchester. The role will be hybrid working, so 2 days in the office, 3 days working at home ...

ShareDo Developer (Clio Operate) - Manchester ShareDo Developer with excellent ShareDo (Clio Operate) development or similar case management development experience is required by a leading UK law firm based in Manchester. The role will be hybrid working, so 2 days in the office, 3 days working at home ...