20 of 20 Permanent Case Management Jobs in Manchester

Please note this is a fully remote role and can be based anywhere in the UK/Ireland** Managed IT Services Support Consultant Pinnacle, the UK's leading business management software & IT solutions provider, is seeking to recruit an IT Support Consultantto join its growing Managed IT Services Team. This position offers flexible home-based working, with access to … issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the IT Services Support Team … Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues More ❯

Our client specilaises in developing case management software to UK government funded organisations such as local authorities, private training organisations and companies who specialise in apprenticeship training and getting people back into work UK wide. We pride ourselves on our customer focused approach which has been the key to our continued success over the last 35 years, building … solving and a desire to develop your technical abilities? This is the ideal opportunity for a customer-focused professional, interested in providing software application support for our leading Learner Management System and Case Management System, with the opportunity for career growth in the company to more technical or customer focused roles. The successful candidate will receive full … user training. Responsibilities and Duties As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner Management System. Your key responsibilities will include: Providing online & telephone software support to customers Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. There is no … structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate. Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where … necessary Ensuring actions are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values Working Hours 35 hours More ❯

information about this role, please contact: Senior DevOps Engineer -SC Security ClearanceAre you an experienced DevOps Engineer with active SC Security Clearance? Do you want to help deliver som Case Management DeveloperUp to £45,000 + excellent benefits99% Hybrid - Work from anywhere in the UKManchester-based Legal Technology TeamPermanent &a ️ Senior Case Management DeveloperUK-based More ❯

Services team in the UK. This role can sit in Manchester or Remote in England. What your team does: ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their … Case Management System to streamline processes, maximize margin, and provide improved client experiences. In March 2025, Clio, the global leader in cloud-based legal technology, announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees. At ShareDo, Business Solution Architects … ShareDo fits into their broader enterprise architecture, including integrations, data models, and system dependencies. Make recommendations around data and integration architecture that support scalable, maintainable solutions. Product Influence & Change Management Feed client and domain insight into the product roadmap, influencing core features and product strategy. Support adoption and change through mentoring, training, and proactive client engagement - helping ensure solutions More ❯

to support your well-being. Full Training: Receive comprehensive training on our systems, covering both front and back-end user aspects. As a leading provider of innovative Learner and Case Management Systems, our client empower organisations in the skills and employability sector to achieve their goals. Do you have a knack for problem-solving, a desire to develop … free on-site parking. As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner and Case Management Systems. Your key responsibilities will include: Providing online & telephone software support to customers Supporting industry leading management information system Ensuring support requests are handled efficiently and More ❯

a Proclaim developer to help drive their digital systems forward. As a Proclaim Developer, you'll play a vital role in maintaining, developing, and enhancing the firm's Proclaim case management system to support business growth and efficiency. You'll work closely with stakeholders across departments, contributing to a range of exciting projects while helping to shape the … digital future of the business. Key Responsibilities: Take the lead on developing, customising, and optimising Proclaim case management systems. Automate workflows and build smart tools that help legal teams work faster and smarter. Deliver high-quality solutions while working from the comfort of your home. Collaborate with legal ops and IT to create seamless, modern user experiences. Key More ❯

to join a major digital transformation programme within the Legal Services sector. This is an exciting opportunity to play a critical role in the implementation of a new legal Case Management System (CMS), driving architectural solutions that will support long-term innovation and operational excellence. What you'll be doing: Leading the end-to-end solution design for … architectural leadership to ensure business needs are met What we're looking for: Proven experience delivering solution architecture on large-scale IT and Change programmes Strong understanding of legal case management processes Strategic problem-solving skills with a logical, evidence-based approach Ability to build strong relationships and influence at all levels Clear communicator with the ability to More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

recruiting for a Project Manager to join the team initially on a 12 month Fixed Term contract. You will report to the Business Transformation Programme Manager within the Change Management function and will play a pivotal role delivering projects across the organisation to drive operational efficiencies and enhance customer experience. The nature of the projects will typically be medium … Finance, Group Change, and Integrations, to ensure project alignment and successful outcomes. Ensure project budgets are managed and tracked against ROI and that any deviations are escalated. Support change management activities, including input into business communications and training material Effectively manage vendors, ensuring timely delivery of services, adherence to quality standards, and compliance with contractual agreements What will help … you succeed in this role? Essential Previous experience of managing Business focussed or IT Change related projects Knowledge of data management and APIs within cloud- based finance systems. Knowledge of project management methodologies, such as Prince2, Agile or equivalent project delivery methodology. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and teams. Proven More ❯

acumen. As a key member of my senior team, you will lead a programme of digital and technology refreshment, including developing and implementing a new legal practice and matter management system. You will also collaborate across functions to ensure GLD aligns with the Shared Services for Government strategy, by replacing and transforming back-office IT systems that are reaching … services, including the vision and strategy for technology and leading a team of professionals. This role offers an exceptional opportunity to lead the delivery of GLD's replacement legal case management system, currently in its Alpha stage, with the first phase to mitigate risks associated with replacing legacy systems seamlessly. This is an exclusive opportunity to lead the … Information Officer roles. Key Responsibilities Leading the Digital and Data function to realize GLD's strategic objectives through effective use of digital technologies. Delivering digital systems, including Legal Practice Management and enterprise development systems. Maintaining industry ISO certifications and cyber security accreditations, reporting to Departmental Boards on security standards. Managing a team of 6 Digital, Data, and Technology experts More ❯

be more productive. Key Responsibilities Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Attend to Case Management related client tickets and answer telephone calls. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather More ❯

of vacation (plus up to 5 extra days each year!), and continuous learning opportunities to develop your skills and earn professional qualifications. What will your day look like: Proactive Case Management : Take charge of your caseload and ensure we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly Customer Interactions : Handle interactions with clients … and direct customers with professionalism and a touch of TCF (Treating Customers Fairly). Third-Party Management : Manage suppliers effectively, driving cases to settlement while balancing service, cost, and time. Craftsmanship : Deliver top-notch work following internal processes and guidelines. Picasso would be proud. Compliance : Adhere to governance, stick to the rules, and keep data secure. Youre the claim … them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. What Were Looking For: Relevant Property Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to Advance Your Career? At Davies, were committed to your growth. With us, youll have the opportunity to: Develop Your Skills: Access continuous learning opportunities More ❯

that our success is a collective achievement. As a Property Claims Manager based in Bolton, youll be the hero behind the scenes. What will your day look like: Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether its clients or direct customers … A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications More ❯

or experienced litigation paralegal. The role • Manage a caseload of financial mis-selling claims under supervision. • Draft legal documents and correspondence in line with regulatory standards. • Assist in preparing case files for litigation or alternative dispute resolution. • Communicate regularly with clients to update them and manage expectations. • Ensure compliance with legal and internal procedures (e.g. SRA, FCA). • Use … updated on relevant legal developments. About You • 1–2 years PQE or strong litigation paralegal experience. • Understanding of financial services regulation and consumer protection. • Strong legal drafting, research, and case management skills. • Excellent communication and a proactive, team-focused approach. We look forward to reviewing your application More ❯

or experienced litigation paralegal. The role • Manage a caseload of financial mis-selling claims under supervision. • Draft legal documents and correspondence in line with regulatory standards. • Assist in preparing case files for litigation or alternative dispute resolution. • Communicate regularly with clients to update them and manage expectations. • Ensure compliance with legal and internal procedures (e.g. SRA, FCA). • Use … updated on relevant legal developments. About You • 1–2 years PQE or strong litigation paralegal experience. • Understanding of financial services regulation and consumer protection. • Strong legal drafting, research, and case management skills. • Excellent communication and a proactive, team-focused approach. We look forward to reviewing your application More ❯

Case Management Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯