1 to 25 of 67 Permanent Customer Service Jobs in Manchester

Customer Service Advisor/Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor/Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. … also worked in the following roles, we’d also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor ...

Customer Support Advisor/Contact Centre Customer Service Agent A great opportunity for a Customer Support Advisor/Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery … while providing excellent customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

Location: Manchester City Centre Job Type: Full-time, Permanent About Us We are a fast-growing Managed Service Provider (MSP) based in the heart of Manchester, delivering IT solutions and managed services to businesses across the UK. We pride ourselves on building long-term relationships with our clients through … exceptional customer service, technical expertise, and innovative Microsoft-based solutions. We are looking for a motivated and ambitious Graduate Trainee Customer Success & Account Manager to join our expanding team. This is an excellent opportunity for a graduate looking to build a long-term career in technology, customer ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels … technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly ...

currently partnering with a growing and highly regarded Mac-focused Managed Service Provider (MSP) in Manchester that is looking to add a talented Mac Support Specialist to its expanding technical team. This is an excellent opportunity for a passionate Apple professional with proven Mac support experience who enjoys solving … technical challenges, delivering exceptional customer service, and developing their skills within a specialist Apple environment. The business is committed to investing in its people and offers funded professional certifications within your first six months. The Role As a Mac Support Specialist, you'll provide 1st and 2nd line ...

housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents … successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate ...

equipment is seeking a Field Support Engineer to join its growing after-sales team. The business has a strong reputation for quality, innovation and customer service, supplying equipment and technical solutions to customers across a variety of sectors throughout the UK and Ireland. Your new role … repairing electrical, electronic and hydraulic faults Carrying out planned maintenance and reactive breakdown support Providing equipment training and technical guidance to customers Producing detailed service reports and maintaining technical documentation Supporting product testing and continuous improvement initiatives Identifying customer requirements and opportunities for service improvements Providing technical ...

successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate … across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues ...

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models, products … Make Your Mark on every projectWhat you will be doingWe are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability ...

lunch and 2 x 15 min break) | £28,000 per year Do you enjoy keeping things organised, coordinating people, and delivering great customer service Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer … Competitive salary of £28,000 per year. 20 days holiday plus 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days). Company pension and private medical insurance. Casual dress code and on-site parking. Join a vibrant, close-knit, and established team ...

provide regular reporting to senior management. Support the recruitment, onboarding, training, and development of sales personnel. Drive a high-performance culture focused on customer service and commercial success. Customer & Project Management Build and maintain strong relationships with contractors, developers, architects, facade consultants, and distribution partners. Manage project … Prepare and oversee accurate quotations, pricing structures, and commercial proposals. Identify opportunities to maximise revenue through cross-selling complementary systems and solutions. Deliver exceptional customer service throughout the sales process. Technical & Commercial Support Work closely with technical, specification, and operational teams to ensure project requirements are met. Provide ...

delivering sustainable, profitable growth. Working closely with internal teams, you will support market development plans, enhance channel performance, and ensure a high standard of customer service and commercial execution. Key Responsibilities Develop sales across designated export territories in line with business strategy. Build and maintain strong relationships with … country, region, and sector. Manage quotations, negotiations, forecasting, and sales pipelines. Conduct regular market visits and performance reviews with partners. Work collaboratively with customer service, operations, marketing, and aftersales teams. Gather market intelligence on competitors, pricing, customer needs, and opportunities. Represent the business at customer meetings ...

residential sites. The ideal candidate will have strong technical knowledge of multiple fire alarm panels and security systems, excellent fault-finding abilities, and a customer-focused attitude. Key Responsibilities Installation, servicing, maintenance, and commissioning of fire and security systems Diagnosing and repairing faults efficiently Conducting routine preventative maintenance visits … Completing all documentation and service reports accurately Providing technical support to customers on-site Ensuring all works comply with current industry standards and health & safety regulations Participating in out-of-hours call-out rota when required Maintaining high levels of customer service and professionalism Required Skills & Experience ...

Development Manager to be both out in the field and office based; building, developing, and managing a strong portfolio of customers through excellence in customer service, technical support and managing the end-to-end sales cycle. To further enhance the business, onboarding of new business is also … Generate a pipeline of new customers and business leads by face-to-face visits, targeted phone calls and other marketing strategies. Build on existing customer relationships ensuring full potential are received. Develop new business Target customers and projects, leading negotiations and maximising the commercial opportunity through regular contact. Evaluate ...

provider, maintaining, diagnosing, and repairing generator units ranging from 20KVA to 1250KVA. Your day-to-day will include planned maintenance, fault-finding, and compiling service records, with a focus on delivering excellent customer service and supporting your team with a collaborative and positive approach. Maintaining health … safety at all times Attending site breakdowns, maintaining a high level of customer service at all times ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

seeking an experienced UC Systems Engineer to join a growing and innovative technology solutions provider. This is an excellent opportunity for a customer-focused engineer with a strong background in Unified Communications (UC), IP telephony, and technical support. You will play a key role in delivering installation, maintenance, troubleshooting … support services across a diverse UC technology portfolio. Working closely with customers, project teams, support specialists, and sales colleagues, you will help ensure exceptional service delivery and customer satisfaction. Key Responsibilities Install, configure, maintain, and support Unified Communications systems. Diagnose and resolve hardware, software, network, and system-related ...

Account Managers, suppliers and internal teams to support the full sales lifecycle. The role would suit someone with experience in sales support, inside sales, customer support, quotations, order tracking, supplier coordination or commercial administration within an IT, technology, reseller, distribution, managed services or customer-focused environment. You will … supporting customer engagement, preparing quotations, coordinating pricing and supplier information, maintaining CRM accuracy and helping ensure customers receive a responsive, professional and efficient service. Benefits £30,000 £40,000 basic salary Bonus/commission scheme Manchester office-based role (hybrid options post successful probationary period) Pension Career progression Training ...