1 to 25 of 59 Permanent Customer Service Jobs in Manchester

proud to represent our client, a global Software business in their search for an Activation and Engagement Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses joining … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve theresolution (both reactive and proactive) of problems throughout the information system … timely responses to incident reports, including the channelling ofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. ThePrincipal Service Desk Analystis anescalation pointfor the Service Desk Teamand isrequired todeliveradvanced problem resolution,working with internaland/or external resourceswhere ...

office) with occasional workshops and in‐person meetings Salary: Competitive, based on experience Type: This is a full‐time, permanent contract on the customer success team If interested, send a cover letter and CV to: careers@servisbot.com About the role We’re looking for a practical, customer‐focused … standard BA role where you simply gather requirements and pass them on. You’ll work with customers to understand their business processes, service challenges, operational pain points and customer journeys, then help shape how AI agents can support, automate or improve those workflows. You’ll sit between customers ...

Completing a Business Analyst Level 4 apprenticeship with NowSkills, our client is looking for aCustomer Service & Website Administrator Job Purpose Achieve best practice in customer service Develop systems to ensure the efficient administration of Sales. Develop website and social media platforms To deputise in the absence … Sales Manager and the Supply Manager Key Responsibilities To support sales administration and customer service to ensure delivery and customer service systems are best practice. To develop website and its associated social media platforms. To benchmark other companies and methods to support development and maximize ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

existing 2nd Line Technician on infrastructure support and change projects. We're looking for someone who can combine strong engineering ability with excellent customer service - someone who can investigate root causes, understand the wider impact of an issue and implement solutions properly. The Role As a 2nd Line … expert in every technology listed, but you must be able to demonstrate genuine hands-on technical depth in the relevant areas. Customer Service Matters Technical ability is only half of the role. We're looking for someone who understands that IT support is ultimately a service function. ...

solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‐on role supporting both internal systems and our managed customers, while helping to drive technical excellence across ...

partnering with a leading professional services organisation to recruit an IT Analyst for their Manchester based IT Service team. This is an excellent opportunity for someone with experience in hands-on IT support who enjoys providing exceptional customer service and wants to broaden their technical skills across … contact for employees across the business, delivering high quality technical support both remotely and face-to-face. Working as part of a collaborative IT Service team, you'll troubleshoot and resolve technical issues while ensuring excellent service delivery and user satisfaction. Key responsibilities include: Providing ...

team within the Digital Services department of The Christie. Our Tech Bar team is well established, friendly support team who deal with around 4500 service requests a month. The post holder will provide 2nd Line Technical Support, resolving complex IT incidents and requests remotely and on-site when required. … ability to technically diagnose IT related issues will play a large part of this role. This role requires a combination of technical ability, customer care skills, and business awareness. The post holder will be required to respond to service desk tickets, deal with walk-ins and log incidents ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric. Job Description: Provide 1st line support to all end users globally Incident Management and Resolution Ability … installation, PC and network configuration; operating systems and browser related issues Escalation to Tier 2 when unable to resolve issues To provide an excellent customer service experience whilst managing customer expectation To manage faults, requests and enquiries on behalf of the customer Person Specification: Fluent English ...

Enterprise Security Service Engineer Manchester & Surrounding Areas | £45,000 + Overtime + Call-Out | 25 Days Holiday + Excellent Benefits Are you an experienced Security Service Engineer with strong enterprise-level experience? We are looking for an experienced Enterprise Security Service Engineer to join a growing team … supporting and maintaining high-end electronic security systems across enterprise customer sites in the Manchester and surrounding areas. This is an excellent opportunity for an engineer looking for a long-term career with a professional organisation, offering a competitive £45,000 basic salary, unlimited overtime opportunities, call-out payments ...

European Field Service Engineer, Laboratory Robotic Systems Basic Salary £60,000 to £70,000 Depending on Experience Bonus 10% Car Allowance £8,000 Pension Healthcare Life Insurance Phone, Laptop Holidays *** This role involves extensive European travel and circa three nights away from home per week *** The Role – European Field … Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including ...

successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous … experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone ...

Customer Claims Complaints & QA Specialist Location: Manchester City Centre (office-based during probation) Salary: Up to £36,000 + 10% Discretionary Bonus Working Hours: 40 hours per week IPS Group is working with an innovative and fast-growing InsurTech that is continuing to expand its UK claims operation. … ongoing growth, they are looking to appoint a Customer Claims Complaints & QA Specialist to join their newly established claims team in Manchester. This is a newly created role offering the opportunity to play a key part in shaping complaints handling and quality assurance processes within a growing business. ...

inclusive and balanced work culture. To support the significant growth and development of the organization, we are seeking the expertise and capability of Senior Customer Success Consultant to join our dynamic team. What you’ll do at HammerTech Please note this post is a fixed-term appointment to provide … that HammerTech’s customers utilize the HammerTech application to its fullest and maximize the benefits provided by the application. By doing this, the Senior Customer Success Consultant must ensure: Manage a book of business consisting of primarily Tier 1 and Tier 2 customers within the Customer Success stage ...

Service & Operations Manager About Finova Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead … modernize our internal IT operations. Reporting into the business, you will transform traditional IT support into a proactive, Slack-led, and highly automated service that delights colleagues. At Finova, we believe that colleague experience is the primary measure of IT success. In this role, you will balance high-level ...

expect to hear from us within 10 working days of the advert closing.Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements. Main duties of the job As a Junior Digital Support Technician - Asset Management, you will play a key role in supporting the Trust's digital infrastructure by ensuring the effective management, tracking, and lifecycle maintenance of IT assets. Working within ...

functionality is not sufficient: scoped applications, custom data models, advanced server- and client-side scripting, and integrations with security tooling and customer environments. It demands expert-level JavaScript, a rigorous approach to performance, maintainability and upgradeability, and the judgement to know when to configure, when to customise, and when … challenge the requirement. Because the platform delivers a live managed service to external customers, the post holder works directly with customers and service stakeholders on requirements, technical escalations and service impact, and is accountable for solutions that hold up under contractual service commitments. As the technical ...

summary This role acts as the first contact point for customers, handling a wide range of enquiries and service requests. Performs initial investigation and diagnosis of customer issues, resolving them where possible or escalating as needed. The scope of the role will include both end user desktop services … house. Main duties of the job Provides 1st and 2nd line investigation, diagnosis and support with a performance target of 75% first fix. Applies customer service standards to resolve or escalate issues, incidents and problems. Owns the customer issue/request until final resolution is achieved ...

process.* Creating and maintaining accurate records of Infrastructure services and assets, including documentation.* Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.* Participation in Service Transition process and activities.* Working within a team or independently to create and implement technical changes. … Identifying service inadequacies and contributing to the Customer Service Improvement Plan.* Maintaining understanding of current and emerging infrastructure technologies.* Working closely with CSOC in the event of received intelligence or Cyber-Attack.* Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead ...

process. Creating and maintaining accurate records of Infrastructure services and assets, including documentation. Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management. Participation in Service Transition process and activities. Working within a team or independently to create and implement technical changes. … Identifying service inadequacies and contributing to the Customer Service Improvement Plan. Maintaining understanding of current and emerging infrastructure technologies. Working closely with CSOC in the event of received intelligence or Cyber-Attack. Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead ...

delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within … professional services environment. The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on our long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … security, support strategic decision-making and help ensure the continued growth and success of the business. You will have significant input into technical standards, service development, technology selection and the future direction of our technical services function. Who We're Looking For You may currently be working ...

Propello Cloud, we help brands build stronger customer relationships through loyalty and rewards programmes that deliver measurable results. We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes and play an active role in growing our customer … keep client priorities moving. The voice of the customer. Translate client feedback into clear insights that help shape our product and service. A stronger customer success function. Improve playbooks, reporting and ways of working, share your expertise with colleagues and use AI and automation thoughtfully to make the team ...