1 to 25 of 54 Permanent Customer Service Jobs in Manchester

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact … your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound ...

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact … your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound ...

company in their search for an Account Manager. As part of the Engagement and Activation team you will be onboarding new clients joining the service! Acting as a first point of contact for your allocated clients, this is NOT your normal high volume, inbound customer service role. … This a very varied, fast paced role, with a clear progression pathway, within a friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing clients* Carry out pro-active implementation calls to new clients to welcome them to the service ...

Customer Contact Centre Change Delivery Lead Salary: £57,500 - £65,000 per annum Location: Manchester City Centre (Hybrid - 2 days in the office per week) Initial 24 month project with a variety of fantastic benefits. Are you ready to lead a major transformation and shape the future of customer service? We're looking for an experienced leader to deliver a cutting-edge transformation programme for our Customer Contact Centre. This is your chance to drive cultural, behavioural, and technical change while modernising customer experience and enhancing digital capabilities. What you'll do: Develop ...

office opening times Shifts will always fall between 7:00am - 7:00pm Daily responsibilities will include: Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each … Service request into the appropriate systems Provide a level of customer service which meets or exceeds the service commitment Accurately record details of all Service Requests Exhibit clear and professional behaviour when communicating via telephone or mail To achieve a high degree of customer ...

About the Role Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts … ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements, and help shape the future of our IT support services. If you thrive in a fast-paced environment and have strong leadership and technical skills ...

quarterly and annual check ins, being a point of contact, refresher training and demonstrations of the software. We are looking for someone with amazing customer service and experience of account management, building rapport with clients and contributing to retentions targets. If you have the right experience … account management of our key and high value client base Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account and conduct on site visits when ...

looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. … ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support ...

Permanent Job Customer Support Advisor £25,173 Altrincham based - free parking available Shifts across 8am - 4pm, 8.30am - 4.30pm and 9am 5pm - flexibility across all Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering … exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem-solving skills make a real impact? Join a forward-thinking technology based company known for its innovation and positive impact on the community and environment. With a relaxed and supportive ...

Salary £24,737 Location Head Office - Didsbury Permanent, Full Time Reporting to the Service Desk Team Lead, the Service Desk Analyst will be responsible for ensuring all incoming incidents and problems assigned to them are prioritised, analysed and then resolved as efficiently as possible. You will be working … part of the Service Desk team to make sure we deliver excellent customer service while meeting our agreed SLAs. What youll be doing Acting as first point of contact for all IT Support issues and queries Responsible for the ongoing provision of IT Hardware and Infrastructure ...

/database to update/record accurate details about clients and prospects. Working closely with other departments to ensure success in delivering a quality service to our clients. Skills & experience Previous sales experience, whether this is in a telephone based role or within a customer service/… retail background. Excellent customer service skills. Experience within the sales process is beneficial. Confident, strong communicator with charisma and gravitas. Willing and capable of learning and adapting quickly. Educated to a minimum of GCSE Level - Maths & English essential. Benefits & culture Part of the Zellis Group,Moorepayisa team ofover500friendly ...

working with a UK-based organisation where ServiceNow sits at the heart of the organisation.The platform is used to drive meaningful outcomes across customer, employee, and technology experience, not simply as a ticketing tool.This is a hands-on developer role suited to someone who enjoys building, configuring, and improving … workflows. The role focuses on delivering intuitive user experiences, efficient automation, and scalable platform design. Key responsibilities include: Building and customising ServiceNow workflows across customer, employee, and technology experience Developing modern user interfaces using ServiceNow’s experience layer Configuring Service Portal and UI Builder to deliver role-based ...

Join Transforming Support as a Digital Service Support Engineer, delivering modern Azure and Microsoft 365 services in a hybrid, user-focused IT role that truly makes a difference. Digital Service Support EngineerManchester – Hybrid with national travel required Full time, permanent position £28,000 - £40,000 per annum Please … aspirations. We strive to create a world where quality living and exceptional outcomes flourish through person-centred support. The Role We are seeking a customer-focused Digital Service Support Engineer to join our IT function and play a key role in delivering and supporting modern, cloud-first digital ...

Permanent, Full Time An exciting opportunity has arisen to join us as a 1st Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse ...

unable to offer graduate or visa sponsorship, and no visa extensions can be offered for this role. Main duties of the job Technical Support & Service Delivery Provide high-quality first and second-line technical support to internal and external staff ensuring a high level of customer service … resolve hardware and software issues across servers desktops mobiles and peripherals Participate in an out-of-hours on-call rota to ensure continuous service delivery for our critical operations Infrastructure Maintenance & Improvement Oversee the IT infrastructure including hardware software and network components. Provide technical support and training to employees ...

IRIS Software Group , we help more than 100,000 UK organisations -from accountancy firms and schools to growing businesses -work smarter every day. Our Customer Renewals team makes sure those customers stay with us year after year by providing a smooth, transparent renewal experience and resolving queries with care. … people who keep everything running -ensuring customers feel supported, valued, and confident in their choice to stay with IRIS. Were now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. Youll help shape how we engage with ...

hold key relationships with suppliers and internal stakeholders, always maintaining good channels of communication. Role Responsibilities Key responsibilities will include but not limited to: Customer Order Validation Responsible for entering sales orders, in line with customer order details. Accurately check all customer orders to ensure that … minimum information has been provided by the Sales team including but not limited to: Customer information (contact details, delivery information) Full description of the goods and services sold. Financial information Billing details Ensuring credit checks have been performed. Service start and end dates Signed documentation (e.g., Order forms ...

Support Engineer (Infrastructure & Azure) My client is seeking a proactive and customer-focused IT Support Engineer to join their growing digital and IT function. This is an excellent opportunity for someone who enjoys hands-on technical work, modern cloud technologies, and delivering high-quality support to users across … networking infrastructure, including basic router and firewall configuration Follow ITIL-aligned processes for incident, problem, and change management Maintain accurate documentation and contribute to service improvements Carry out on-site technical surveys, installations, and support when required Experience & Skills Experience in a customer-facing technical support role ...

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy SchemeBuy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover … from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path ...

security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line … Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress ...

asset records and documentation Liaise with suppliers and escalate issues as required Essential Experience & Skills 5+ years' experience in an IT support or service desk role Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune Experience … Windows endpoints and mobile devices Familiarity with ITIL and helpdesk tools Knowledge of Active Directory, Group Policy, DNS/DHCP Strong troubleshooting, communication, and customer service skills Salary: £55,000 - £60,000 Location : Manchester (full time office based) If this role sounds like a good match for your ...

Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site … development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability ...

other areas of the business as the need arises. Sudlows prides itself on quality of our installations and how we engage with the customer, as a customer facing operative the engineer will be expected to provide a high level of customer service in keeping with Sudlows ...

Salary £24,737 Location Head Office - Didsbury Permanent, Full Time Reporting to the Service Desk Team Lead, the Service Desk Analyst will be responsible for ensuring all incoming incidents and problems assigned to them are prioritised, analysed and then resolved as efficiently as possible. You will be working … part of the Service Desk team to make sure we deliver excellent customer service while m click apply for full job details ...

implementation projects that meet scope, budget, and time targets Producing clear, professional documentation to support both clients and internal teams Managing effective handovers to Service Delivery to ensure a seamless transition Implementing new technologies that add real value to client environments Project Planning (20%) Scoping and Planning successful projects … deliver five star solutions that keep our clients happy is a must! This role involves some evening and weekend work when projects or customer requirements call for it. We plan these sessions in advance wherever possible, and they form a standard part of the role. Youll need ...