1 to 25 of 49 Permanent ITIL Jobs in Manchester

once the team is established. Experience required : Education - Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus Experience - Previous experience in a service desk or technical support role is essential. 2 year's experience or more More ❯

IT environments. Deep expertise in administering and securing Microsoft 365, Azure, and related cloud platforms. Demonstrable experience in regulated or compliance-heavy industries (e.g., ITIL, Cyber Essentials). Strong working knowledge of: Active Directory, Intune, AutoPilot, Defender for Endpoint LAN/WAN, network routing, Cisco/Meraki, firewalls Email security More ❯

IT environments. Deep expertise in administering and securing Microsoft 365, Azure, and related cloud platforms. Demonstrable experience in regulated or compliance-heavy industries (e.g., ITIL, Cyber Essentials). Strong working knowledge of: Active Directory, Intune, AutoPilot, Defender for Endpoint LAN/WAN, network routing, Cisco/Meraki, firewalls Email security More ❯

SharePoint. MS Teams, Asana). Demonstrates the Guinness Behaviours. Demonstrates the Guinness Leadership and Management Standard. Desirable: Experience of cloud adoption projects. Experience of ITIL principles and processes Qualifications Essential: Educated to degree level in computing, engineering or science, or equivalent profession experience. Professional qualification in Project Management PRINCE2, APM More ❯

of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring More ❯

years recent experience working in a technical help desk or IT service desk role. Familiarity with key IT concepts and commonly used terminology. Previous ITIL experience is desirable. Previous customer service training is desirable. Experience with shift working, including unsociable hours, is desirable. Competencies and Skills: Excellent interpersonal, written, and More ❯

infrastructure and services ✔ Working knowledge of Excel and data analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

etc.) Excellent communication skills and a customer-focused approach Organised, reliable, and proactive Full UK driving licence preferred Desirable: Relevant IT certifications (Comptia, Microsoft, ITIL, etc.) Previous experience mentoring or training junior team member Please note: we can only accept applications from candidates who have the right to work in More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our clients company strategy More ❯

resolve issues in a timely and efficient manner. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Professional certifications in ITIL, Agile (e.g., Scrum Master), and Project Management (e.g., PMP) are highly desirable. Minimum of 5 years of experience in service design and transition roles, with More ❯

resolve issues in a timely and efficient manner. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Professional certifications in ITIL, Agile (e.g., Scrum Master), and Project Management (e.g., PMP) are highly desirable. Minimum of 5 years of experience in service design and transition roles, with More ❯

years of experience in IT support or service desk roles, with 12 years in a leadership role Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus Strong communication and leadership skills Committed to delivering exceptional customer service Competitive salary and bonus, plus a comprehensive benefits package including More ❯

integration Excellent communication skills - you’ll be just as comfortable speaking with end users as you are with Directors or suppliers Relevant professional certifications (ITIL, Prince2, Microsoft, Six Sigma, etc.) are a plus Why Join? Be at the forefront of system transformation in a values-led organisation Collaborate with a More ❯

integration Excellent communication skills - you ll be just as comfortable speaking with end users as you are with Directors or suppliers Relevant professional certifications (ITIL, Prince2, Microsoft, Six Sigma, etc.) are a plus Why Join? Be at the forefront of system transformation in a values-led organisation Collaborate with a More ❯

support business objectives and ensure effective communication. Requirements: Proven experience IT support leadership or service desk management roles Strong understanding of service desk tools, ITIL framework, and Office 365. Excellent leadership, communication, and customer service skills. Skilled in performance analysis, conflict resolution, and decision-making under pressure. Adaptable and collaborative More ❯

support business objectives and ensure effective communication. Requirements: Proven experience IT support leadership or service desk management roles Strong understanding of service desk tools, ITIL framework, and Office 365. Excellent leadership, communication, and customer service skills. Skilled in performance analysis, conflict resolution, and decision-making under pressure. Adaptable and collaborative More ❯

skills, with the ability to collaborate cross-functionally. Proficient in using service and CRM tools such as ServiceNow, Salesforce, and Office 365. Familiar with ITIL framework and IT systems/networks. Able to prioritise and manage workloads in a fast-paced environment. A self-starter, team player, and resilient problem More ❯

owning and managing problem records, including perform Root Cause Analysis (RCA). Can demonstrate working knowledge Change and Incident management principles working within the ITIL framework. You and your role As a Senior Infrastructure Engineer for Mobile Device Services, you'll be in charge of maintaining and managing all aspects More ❯

key Windows Server roles (Active Directory, DNS, DHCP, Clustering, IIS) Strong grasp of networking principles Significant experience working within an IT support function, following ITIL best practices The Benefits: Competitive salary of up to £65,000 Company Bonus Enhanced company pension contribution Hybrid working - based in central Manchester (2 days More ❯