25 of 25 Permanent ITIL Jobs in Manchester

started a recognised technical qualification or certification or be part-qualified in a relevant technical discipline such as: CompTIA A+ CompTIA Network+ Microsoft Certifications ITIL HND/HNC or Degree in IT, Computing, or related field What’s in it for you Competitive salary + bonus scheme ...

. Experience working in financial services, legal, or debt recovery sectors. Experience of Ansible, Terraform or similar automation tools. Awareness of security frameworks and ITIL best practices. Strong problem-solving, analytical and writing skills. Comfortable working independently or as part of a team. Personal Attributes: · Excellent communication and interpersonal skills. ...

include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/ ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

Online, Teams, Intune) Azure VMs, SSO, MFA, SAML Hyper-V, FortiGate firewalls, Mimecast Telephony/SIP, Remote Desktop Services Datacentre technologies (power, cooling, efficiency) ITIL Foundation, cyber or information security interest Legal systems experience (e.g. iManage, Aderant, BigHand ...

models, process models, business and technology capability models and taxonomies Experience of leading offshore teams Practical understanding of GDPR and ISO 27001 Qualified in ITIL and TOGAF (The Open Group Architecture Framework) Bachelor's degree or equivalent qualification/experience #J-18808-Ljbffr ...

hardware Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Bonus qualifications: ITIL Foundation, Microsoft 365, AWS Cloud Practitioner Applicants must be authorised to work in the UK. Ready to Apply? If you're passionate about IT support ...

Strong service mindset, communication, and ownership. Experience leading others and working with central/global IT teams. Certifications such as MS-102, AZ-104, ITIL 4, or Meraki CMNA/CCNA are advantageous. You’ll have real ownership of UK IT operations, work closely with a collaborative global IT team ...

Strong understanding of data management principles and application to software. Agile and resilient – able to make pragmatic decisions and deliver at pace. Understanding of ITIL principles (certification desirable). Microsoft Professional certification desirable. Experience driving change in a complex organisation through cross‐organisational collaboration. Step‐up mindset, sound judgement, accountability. ...

direction Knowledge of the following is advantageous but not essential: - Degree in IT/STEM or equivalent experience Certifications such as TOGAF, Agile, PRINCE2, ITIL or similar Vendor certifications (e.g. Microsoft, Oracle) In return, you will be rewarded with ongoing career development, flexible hybrid working and an enviable benefits package. ...

certification (e.g., City & Guilds) and a full UK driving licence. Certifications: AP15 qualification with HV Authorised Person experience. Data centre management (e.g., CDCMP) and ITIL Foundation certifications are highly desirable. Experience: Proven background in mission-critical data centre environments alongside people-management experience. Skills: Strong understanding of data centre infrastructure ...

know everything. You do need to be curious, reliable, calm under pressure, and good with people who may not speak fluent IT. Desirable ITIL, Microsoft 365 certifications would be useful, but they’re not deal-breakers. Practical ability matters more than badges. The package: Upt £30,000, hybrid working, Manchester ...

focus on reliability, quality, and alignment with business and customer needs. Implement and manage IT Service Management (ITSM) practices and frameworks (such as ITIL) to optimize service delivery processes, including incident, problem, change and release management. Deliver an effective resource model that operates within the best practice and ratio requirements ...

Minimum grade C in Maths and English (or equivalent) Prior experience in an IT or security-related role Experience following change management and similar ITIL best practice Strong knowledge of security technologies (NGFW, WAF, EDR, SIEM etc.) Security certification, e.g. CompTIA Security+, GIAC GISF/GSEC Progression: Professional qualification financial ...

designed and operating effectively to manage risk, support compliance, and meet regulatory and organisational requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks ...

business stakeholders Experience in building and developing high performing teams. Additional Information Obtained or willing to work towards the following: AgilePM Practitioner, APMQ and ITIL V3/4/5 Working hours, office attendance and travel requirements Full time roles consist of 37 hours per week. Whilst we welcome applications ...

must understand how games are made and how IT can directly amplify development throughput. An outcome-driven operating philosophy. You do not lead with ITIL doctrine. You lead with the business and use frameworks where they help. Demonstrated ability to lead large structural change inside operationally volatile environments. Commercial credibility. ...

troubleshooting and documentation skills Ability to work independently in onsite customer environments Desirable Skills Experience in large enterprise or global infrastructure environments Knowledge of ITIL-based operational processes Cisco or VMware certifications (preferred ...

senior review. Continuous Improvement & Learning Support service improvement initiatives through data gathering and analysis. Participate in process reviews and improvement activities. Develop knowledge of ITIL practices and the IT service lifecycle. About you: Strong attention to detail and organisational skills. Good written and verbal communication skills. Analytical mindset with … data. Strong time management and prioritisation skills . Desirable Exposure to IT service environments (e.g. service desk, operations, analyst role). Basic understanding of ITIL concepts or working towards ITIL Foundation. Experience using IT service management or ticketing tools. ...

role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee … achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. ...

user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issues.o Manage complex supplier relationships … relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development. Education/Qualifications Essential ITIL qualification or demonstrable applied knowledge at Managing Professional or Practice Manager levels Education/Qualifications Essential Experience in an IT Service Management leadership role, with ...

days onsite/week) Rate: 335GBP/Day(Inside IR35 ) Job Descriptio n:Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands‐on use of ServiceNo w.Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with … working in financial services indus try- Strong incident background and experience of Incident Management in enterprise transformat ion- Understanding of Problem Managem ent- ITIL v3 or V4 accredi ted- Knowledge of any incident tracking system such as Service Now- Excellent excel ski lls- Reporting skills desira ble **Soft Skill ...

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

basic Hybrid – Manchester Your new opportunity.... Following a strategic refocus on managed services and strong new customer wins, you’ll take ownership of core ITIL practices and make them work in the real world. As the Service Management Consultant, you’ll: Lead and mature Major Incident, Problem, Change, and Release … working on genuinely interesting problems for some of the UK’s most recognisable brands and government organisations. What you’ll bring... Strong, hands-on ITIL 4 knowledge, with experience running practices end-to-end in an MSP, consultancy, or service-provider environment. Credibility in front of customers and being comfortable ...

offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting … keeping to strict customer SLA’s Good time recording and record keeping, maintaining customer information Experience in working alongside service departments within the standard ITIL framework Desirables: Certifications in the aforementioned technologies Certified to ITIL Foundation or higher Experience delivering backup and disaster recovery planning, testing and improvements Experience ...