24 of 24 Permanent ITIL Jobs in Manchester

or above in Computer Science, Information Technology, Risk Management, Engineering or related disciplines, preferably with information security or IT solutions implementation experience. Professional qualification holder will be an advantage: ITIL, OSCP, CISSP, CISA, CISM, CEH, ISO27K, COBIT, PMP, CIPT, CIPM, CBCP, ABCP, etc. 10+ years' experience, preferably from consulting firms/global system integrators/large enterprises' project teams. Practical More ❯

consultative approach to solution design, with the ability to facilitate workshops, define service strategies, and deliver end to end Service Integration and Management (SIAM) solutions. A working knowledge of ITIL (certification preferred), and familiarity with frameworks such as COBIT, VeriSM, IT4IT. Experience with tools like ServiceNow is a plus. Ability to translate business needs into scalable, user centric Enterprise Service More ❯

understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member More ❯

understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member More ❯

RMM and Autotask PSA.* Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks.* Excellent communication, stakeholder management, and cross-functional leadership skills.* Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines.Experience working within sectors requiring safeguarding and enhanced data protection (e.g. More ❯

stakeholder engagement skills, with the ability to communicate technical concepts to non-technical audiences. Ability to work independently onsite while collaborating effectively with global teams. Desirable (but not essential) ITIL Foundations Certification Experience supporting Mac and Windows environments Familiarity with identity and access management, SSO, and federation technologies Experience with scripting or automation tools (e.g., PowerShell, Python, Google Apps Script More ❯

framework and lifecycle delivery methodologies – such as: Waterfall, V-Model, Agile or Scrum, and experience of using them in complex projects Understanding of IT service management frameworks such as ITIL or COBIT Experience of leading teams, and defining, mobilising, and delivering projects and programmes, with a mix of colleagues, clients and other parties, including business change initiatives Support and guide More ❯

regulatory and operational landscape. Familiarity with DCC licence conditions, the Smart Energy Code (SEC), and key industry stakeholders (DESNZ, Ofgem, SECAS). Relevant professional certifications such as CISSP, CRISC, ITIL, or TOGAF. About the DCC We're powering Britain's smarter, greener. Today. Tomorrow. Together. Today, we're deeply invested in building a resilient, sustainable smart energy network that drives More ❯

infrastructure, or government suppliers. Desirable Skills Exposure to MAS 9.1 AI features Experience with reliability, APM, predictive maintenance Knowledge of Cognos, WatsonX or analytics tools Experience with ISO 55000, ITIL or EAM best practices Previous involvement in large transformation programmes Benefits Why Join MaxAccelerate? Work with one of the UK's fastest-growing Maximo & AI consultancies Opportunities to work on More ❯

management, or critical infrastructure environments. Strong knowledge of mechanical and electrical systems (HVAC, UPS, generators, switchgear, BMS, etc.). Excellent problem-solving and incident management capabilities. Working knowledge of ITIL, ISO 27001, or Uptime Institute standards preferred. Ability to interpret technical drawings, operational data, and system logs. Qualifications SMSTS, CSCS Black Card, CITB Construction Site Manager Safety Certificate Ideally 5+ More ❯

across infrastructure and applications Hands-on experience with monitoring tools such as Instana, Splunk, Prometheus, Grafana, or SolarWinds Confident supporting both Windows and Linux operating systems Experience working in ITIL-aligned support environments Understanding of web hosting technologies (DNS, HTTP/S, SSL Certs, and basic networking) Clear, confident communicator with strong stakeholder management skills Knowledge of AWS or cloud More ❯

communications including presentations. Desirable: Knowledge of DevOps tools & Cloud computing. Proficient in use of delivery and collaboration tools (i.e. DevOps, JIRA, Confluence, SharePoint and MS Teams). Experience of ITIL principles and processes. Housing sector industry experience. Qualifications Essential: Educated to degree level or equivalent professional experience. Professional qualifications in programme and project management MSP, PRINCE2, APM or similar. If More ❯

Knowledge of risk management frameworks such as ISO31000, NIST, COBIT or COSO. Understanding of control frameworks and IT general controls. Experience in control assurance is desirable. Certifications such as ITIL Master or Expert, CISA or CRISC would be beneficial. Strong communication skills and the ability to work with both technical and non technical stakeholders. Commercial awareness and a pragmatic approach More ❯

projects and system upgrades Delivering outstanding customer service in line with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Knowledge of reporting tools, SQL, Power BI or ETL More ❯

projects and system upgrades Delivering outstanding customer service in line with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Knowledge of reporting tools, SQL, Power BI or ETL More ❯

and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business continuity and disaster recovery planning … Strong team leadership and management skills. Extensive hands on knowledge with public cloud solutions - AWS (Essential), AZURE (Nice to have) Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT projects. Excellent communication, analytical, and decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server More ❯

and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business continuity and disaster recovery planning … Strong team leadership and management skills. Extensive hands on knowledge with public cloud solutions - AWS (Essential), AZURE (Nice to have) Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT projects. Excellent communication, analytical, and decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server More ❯

appropriately. Person Specification Education & Qualifications Essential A higher education qualification in a computing/engineering/technical discipline or relevant equivalent acquired experience combined with a vocational IT qualification ITIL Foundation Certificate (to be passed within 12 months of appointment) Desirable Microsoft Certified Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems and office applications Data … Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows operating system and standard office applications Desirable Experience of supporting mobile technologies Working with an ITIL based Service Desk System Administering More ❯

stakeholders. On occasion, deputising as TOC Snr Manager where required.Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences.Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre.Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes, work instructions and … accuracy and responsiveness. Develop uses cases for continuous improvement.Preferable experience in some R, SQL, Elastic, AWS, Data Analytics/Analysis/Omniscope tools & coding.Promptly communicates and escalates to the ITIL functions any issues & incidents which require their attention.Act as the first point of escalation for incidents and requests from wider DCC business. Preferred experience in: Must be analytical, focussed, and More ❯

Experience of building strong relationships both within FFL and with stakeholders Demonstrate personal flexibility and mobility Computer literate and advanced skills in MS Office software suite of tools Desirable: ITIL Foundation ITIL Service Operations Six Sigma (Green Belt) Good understandinf of CRM platforms and data flows via API's Benefits: Competitive Salary Hybrid working Company information At First Recruitment Group More ❯

Specification Education/Qualifications Essential VMware Certifications and/or ability to demonstrate equivalent knowledge, skills and experience University Degree or equivalent, recent experience; MCSE; Desirable Prince 2 Foundation ITIL Qualification Citrix Certification and/or ability to demonstrate equivalent knowledge, skills and experience Experience Essential Managing a core infrastructure environment that includes VMware, Netapp, Citrix XenApp/XenDesktop and … virtualisation; Monitoring and producing reports related to infrastructure performance, status and availability; Work closely with suppliers to resolve problems and build new solutions. Desirable Experience of working in an ITIL Service Management environment Project Management Experience. Skills Essential Practical and working knowledge of Microsoft Office Products at an expert level, including Word, Excel, Visio and Project. Specialist technical skills in More ❯

to performance targets, policies, and control standards Provide essential online security advice and guidance About You A-Level (or equivalent) qualification or relevant experience Strong understanding of Microsoft products ITIL Foundation qualification or ITIL experience (beneficial) Experience working on an IT Service Desk or in End User Support (beneficial) Strong communication and customer service skills Excellent attention to detail Ability More ❯

and suppliers, driving knowledge sharing and best practices.• Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive to proactive. What You Bring: • ITIL 4 qualified with experience applying ITIL in complex, multi-supplier environments.• Strong understanding of service value streams and service pillars, with a track record of delivering measurable improvements.• Hands-on More ❯

and suppliers, driving knowledge sharing and best practices. • Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive to proactive. What You Bring: • ITIL 4 qualified with experience applying ITIL in complex, multi-supplier environments. • Strong understanding of service value streams and service pillars, with a track record of delivering measurable improvements. • Hands-on More ❯