1 to 25 of 28 Permanent ITIL Jobs in Manchester

cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM ...

Microsoft 365 (Exchange Online, Teams, Intune) Azure Virtual Machines, SSO, MFA and SAML Hyper-V, FortiGate and Mimecast ITIL Foundation Cyber Security interest or experience Legal applications such as iManage, Aderant or BigHand This is a fantastic opportunity for an Infrastructure Engineer or Infrastructure Analyst looking to join a business ...

balance operational priorities whilst driving service improvement. Desirable experience includes: Microsoft tenant or domain migrations. Power Platform or automation technologies. Cyber Essentials knowledge. ITIL, Microsoft or cyber security certifications. Exposure to digital transformation and cloud adoption initiatives. Job Offer Salary of 55,000 - 60,000. Annual bonus opportunity. Hybrid working ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

Experience preferred • Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, or other IT experience • Understanding of Services Outsourcing • Agile, Project Management and ITIL certifications a plus • People management skills • Intermediate to advanced proven experience with both Excel and PowerPoint • Financial management and reporting experience • Stakeholder management Additional Requirements ...

Basic understanding of networking, virtualisation, or IT security Experience supporting hardware/software across various devices Familiarity with Jamf or Microsoft Intune Knowledge of ITIL principles Working towards or holding a relevant IT qualification INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business ...

influencing skills An understanding of Agile delivery methodologies (Azure DevOps experience is desirable) A passion for AI, automation and continuous improvement Microsoft certifications and ITIL knowledge are desirable but not essential. If you're looking for a role where you can combine Microsoft technology, AI innovation and meaningful work, please ...

templates Familiarity with Azure DevOps CI/CD pipelines for infrastructure automation Solid Bash scripting skills for automation and maintenance tasks Strong understanding of ITIL change management processes, including RFC preparation and CAB attendance Experience with ServiceNow for ticket and change management Required Qualifications AZ-104 (Azure Administrator Associate ...

Good working knowledge of Microsoft Azure - governance, backup/ASR, Update Manager, Sentinel and Arc * Advanced Windows Server and Linux administration * Solid grounding in ITIL change and incident management, including CAB participation * Willingness to join a 1-in-5 weekly on-call rotation Nice to have * Dell PowerProtect Data Manager ...

value. You will: Own and deliver the Digital & IT strategy and operating model Modernise infrastructure, Microsoft 365, identity, Azure and device estate Establish strong, ITIL aligned service management foundations Strengthen security, compliance and data protection Lead implementation and optimisation of Dynamics 365 or similar business platforms Drive systems integration, automation ...

team. Strong technical knowledge, including the ability to build and configure systems. Experience using service management tools for incident and request management. Desirable ITIL Service Management experience. Experience using Halo IT Service Management. Experience supporting significant programmes of change. Previous experience working within the NHS or public sector environment. Important ...

highly desirable. Exposure to enterprise search, AI platforms, collaboration tools, or knowledge repositories such as Confluence is advantageous. Understanding of Knowledge Centered Service (KCS), ITIL, or similar frameworks. Strong understanding of how knowledge supports AI assistants, search experiences, self service, and automation. Excellent communication, stakeholder management, and analytical skills. Passion ...

knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices. Experience measuring, analysing and assuring service performance against agreed ...

stakeholders Desirable Skills Linux administration experience GCP Certifications such as: Cloud Digital Leader Associate Cloud Engineer Professional Cloud DevOps Engineer Professional Cloud Security Engineer ITIL v4 Foundation Certification Experience supporting enterprise production environments Willingness to participate in a 24x7 on-call support rota Why Apply? 🌟 Work with leading organisations ...

focus on reliability, quality, and alignment with business and customer needs. Implement and manage IT Service Management (ITSM) practices and frameworks (such as ITIL) to optimize service delivery processes, including incident, problem, change and release management. Deliver an effective resource model that operates within the best practice and ratio requirements ...

written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/ ...

embed service governance, KPIs, and reporting About You Experienced in managing enterprise application services in a complex environment Strong background in IT service management (ITIL aligned) Proven ability to lead technical teams and drive service improvements Experience managing suppliers and SaaS-based application environments A customer-focused leader who balances ...

Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including ...

must understand how games are made and how IT can directly amplify development throughput. An outcome-driven operating philosophy. You do not lead with ITIL doctrine. You lead with the business and use frameworks where they help. Demonstrated ability to lead large structural change inside operationally volatile environments. Commercial credibility. ...

Management Proven experience commanding high-impact incidents in complex environments Background in financial services/banking or other regulated industries (Essential) Strong knowledge of ITIL practices (Incident, Problem, Service Reporting) Experience working across multi-supplier, enterprise-scale IT estates Ability to produce and present executive-level operational insight Excellent stakeholder … management, including risk, audit and senior leadership Calm, decisive, and credible under pressure Nice to have: ITIL certifications (e.g. ITIL 4 Foundation, CDS, DPI) Experience with cloud platforms and DevOps environments Why join? Lead from the front in critical, high-visibility incidents Shape service resilience and performance at an enterprise ...

role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee … achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. ...

looking for Strong experience in process design and improvement, ideally within a cyber security or ICT environment Familiarity with process frameworks such as ITIL, COBIT, or ISO 27001 Understanding of cyber security principles and regulatory requirements (e.g., CAF, NISR, ONR SyAPs) Experience with process mapping tools and techniques (e.g., BPMN … Visio) Strong analytical, documentation, and stakeholder engagement skills Degree or equivalent in cyber security, business process management, or a related field Relevant certifications (e.g., ITIL, Lean Six Sigma, ISO 27001 Implementer) Desirable: Experience in the nuclear or CNI sector; familiarity with CAF maturity assessments and process audit readiness; experience with ...

Degree in relevant subject or equivalent highly developed in-depth experience, specialist knowledge and subject matter expertise in a technology subject or professional qualification. ITIL Foundation or equivalent. ITSM Platform certification e.g. ServiceNow Administration Certificate Excellent understanding of Microsoft applications including Word, Excel, Outlook, MS Teams, Miro etc Demonstrate commitment … Continued Professional Development (CPD) Experience Essential Proven experience of managing full-service lifecycles Knowledge and experience of IT best practice such as ITIL Experience of acting in a mentor or coach capacity to colleagues Demonstrated track record in effectively resolving conflicts within the workplace. Proficient in persuading others to adhere ...

with modules such as ITSM and other enterprise workflows Excellent troubleshooting, analytical and problem-solving skills Solid understanding of IT service management principles and ITIL frameworks Ability to communicate effectively with technical and non-technical stakeholders Self-motivated with strong organisational and prioritisation skills Desirable Experience Exposure to ServiceNow areas … Legal Service Delivery Experience supporting a ServiceNow greenfield implementation or major platform rollout ServiceNow certifications such as Certified System Administrator or Implementation Specialist ITIL Foundation certification Experience within a professional services, legal or regulated environment This is an excellent opportunity for a ServiceNow Administrator seeking a role within a global ...

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...