1 to 25 of 32 Permanent ITIL Jobs in Manchester

days in the office once the team is established. Experience required : Education - Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus Experience - Previous experience in a service desk or technical support role is essential. 2 year's experience or more is desirable Technical, training & skill levels More ❯

to work independently and collaboratively across teams. Preferred Experience: Minimum 3 years' experience in a technical support role with exposure to a range of technologies and platforms. Familiarity with ITIL processes and best practices. Full Driving License - occasionally required to visit Group sites. Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or equivalent. CompTIA Security+, CISSP, or similar certification. More ❯

independently and collaboratively with cross-functional teams. Preferred Experience: Minimum 3 years' experience in a technical support role with exposure to a range of technologies and platforms Familiarity with ITIL processes and best practices. Microsoft Certified Administrator, CompTIA or similar certification. Knowledge of scripting languages such as PowerShell. Full Driving License - occasionally required to visit Group sites. To apply, please More ❯

independently and collaboratively with cross-functional teams. Preferred Experience: Minimum 3 years experience in a technical support role with exposure to a range of technologies and platforms Familiarity with ITIL processes and best practices. Microsoft Certified Administrator, CompTIA or similar certification. Knowledge of scripting languages such as PowerShell. Full Driving License occasionally required to visit Group sites. To apply, please More ❯

Azure AD) using REST APIs and automation tools (Ansible). Managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available. Service management frameworks (Risk, ITIL - Incident, Problem, Change and SLAs). Producing and rapidly delivering minimum viable solutions, results focused with ability to prioritise the most impactful work. Regulatory frameworks such as GDPR, DORA and More ❯

learning and innovation. Your skills and experience Experience in platform engineering using tools such as Azure or AWS, Terraform, Ansible, CI/CD pipelines, Kubernetes, and GitHub. Familiarity with ITIL frameworks and end-to-end service delivery. A background in infrastructure and networking is helpful, as is experience working in agile teams. Experience deploying enterprise cloud solutions using code-based More ❯

learning and innovation. Your skills and experience Experience in platform engineering using tools such as Azure or AWS, Terraform, Ansible, CI/CD pipelines, Kubernetes, and GitHub. Familiarity with ITIL frameworks and end-to-end service delivery. A background in infrastructure and networking is helpful, as is experience working in agile teams. Experience deploying enterprise cloud solutions using code-based More ❯

Terraform, or Bicep. Understanding of DevOps practices and tools, including GitHub, Azure DevOps (Boards, Pipelines, Artifacts), and observability tools like Splunk. Experience contributing to end-to-end delivery using ITIL frameworks, with a focus on collaboration and continuous improvement. Security Clearance Requirements: Ideally you will currently hold valid SC level Security clearance or at a minimum you must be eligible More ❯

Terraform, or Bicep. Understanding of DevOps practices and tools, including GitHub, Azure DevOps (Boards, Pipelines, Artifacts), and observability tools like Splunk. Experience contributing to end-to-end delivery using ITIL frameworks, with a focus on collaboration and continuous improvement. Security Clearance Requirements: Ideally you will currently hold valid SC level Security clearance or at a minimum you must be eligible More ❯

underpinned & supported by the wider team. The roles responsibilities are varied, never the two same days, delivering against SLAs, resolution of Major Incidents/requests supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and extensive experience and training in the wider field of Audio Visual technology. Areas may include; Event production (audio mixing skills, video More ❯

effectively Solid knowledge of network architecture and protocols, including the OSI model, and how to apply layered security Experience with vulnerability management, security assessments, and working within ITSM/ITIL frameworks A proactive mindset - you're always looking for ways to improve, automate, and enhance how security is delivered Strong communication skills - you're confident translating technical risks into clear More ❯

assess control effectiveness and identify compliance gaps against frameworks such as NIST, ISO 27001, CIS Benchmarks, and PCI DSS. Experienced in conducting security assessments and aligning solutions with ITSM, ITIL, and service improvement standards. Proven track record in supporting security incidents, implementing automation, and developing scripts to enhance operational efficiency. Adept at translating technical findings into clear, actionable reports for More ❯

Experience of Server Hardware Management and maintenance Experience of Containerisation, Red Hat OpenShift, ARO or AKS Experience of Continuous Integration and Continuous Delivery tooling Experience of working within an ITIL framework Working in Multi-disciplinary Agile teams Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. More ❯

Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We are a rapidly More ❯

directory integrations Line management or mentoring experience Excellent communication skills able to translate complex issues into user-friendly language Relevant certifications (e.g. Microsoft Azure/365, VMware, Citrix, CCNP, ITIL) or equivalent experience If youre ready to take the lead on IT infrastructure and want to be part of a forward-thinking organisation, wed love to hear from you. Closing More ❯

manufacturing environment Experience managing a sizeable IT estate, including infrastructure, applications, ERP, CRM, and service delivery Proven stakeholder and change management skills in complex or distributed teams Certifications like ITIL, PMP, or Microsoft are desirable So What's Next? If you're a technically strong IT leader ready to take on a high-impact, hands-on role—balancing system support More ❯

manufacturing environment Experience managing a sizeable IT estate, including infrastructure, applications, ERP, CRM, and service delivery Proven stakeholder and change management skills in complex or distributed teams Certifications like ITIL, PMP, or Microsoft are desirable So What’s Next? If you’re a technically strong IT leader ready to take on a high-impact, hands-on role—balancing system support More ❯

a growth environment. Experienced in managing teams of 5-20 across geographically dispersed locations. Comfortable engaging directly with customers, supporting RFP/RFI responses, and handling escalations. Familiar with ITIL Service Management, ISO 9001, ISO 27001. Excellent communicator, able to translate technical complexity for non-technical stakeholders. More ❯

ll have: Knowledge & experience of using service desk & CRM tools, including Service Now, Salesforce and IT systems/applications. Experience in using service management tools, with an understanding of ITIL framework and broad knowledge of IT systems and networks. A strong customer obsessed ethos and passion for delivering exceptional customer service. The ability to collaborate and work within a customer More ❯

objectives Keep abreast of latest developments in the sector around applications and cloud services ensuring the best tools and practices are adopted. Extensive experience in an IT Applications role. ITIL Certification Project management qualification, Prince2 or Agile. Experience of Managing Teams What's in it for you? As an RBH employee, you will receive a range of fantastic benefits, including More ❯

objectives Keep abreast of latest developments in the sector around applications and cloud services ensuring the best tools and practices are adopted. Extensive experience in an IT Applications role. ITIL Certification Project management qualification, Prince2 or Agile. Experience of Managing Teams What's in it for you? As an RBH employee, you will receive a range of fantastic benefits, including More ❯

experience leading IT support teams, including 1st and 2nd line functions. Firewalls, Active Directory, DNS/DHCP, VLANs Windows 10/11 Strong leadership and interpersonal skills. Desirable Skills ITIL Foundation certification. Experience in the education sector or supporting school. Knowledge of remote support tools and ticketing systems. Experience working in an MSP environment. If you are interested in this More ❯

AWS platforms. Strong expertise in automation and IaC using tools like Terraform and Ansible. Familiarity with CI/CD pipelines , Kubernetes, GitHub, and cloud-native architectures. An understanding of ITIL frameworks and end-to-end delivery lifecycle. Background in infrastructure and networking is a plus. Experience working in Agile and cross-functional teams. More ❯

AWS platforms. Strong expertise in automation and IaC using tools like Terraform and Ansible. Familiarity with CI/CD pipelines , Kubernetes, GitHub, and cloud-native architectures. An understanding of ITIL frameworks and end-to-end delivery lifecycle. Background in infrastructure and networking is a plus. Experience working in Agile and cross-functional teams. More ❯

AWS platforms. Strong expertise in automation and IaC using tools like Terraform and Ansible. Familiarity with CI/CD pipelines , Kubernetes, GitHub, and cloud-native architectures. An understanding of ITIL frameworks and end-to-end delivery lifecycle. Background in infrastructure and networking is a plus. Experience working in Agile and cross-functional teams. Ready to Architect the Future? If you More ❯