3 of 3 Permanent Insight Consultant Jobs in Manchester

Hopecompass is seeking an Insight Consultant to own the client relationship, understand operations leaders' goals, and analyse customer interactions to deliver actionable insights. You will create data-driven narratives to optimise the customer and agent experience in Contact Centre operations, using Power BI and other visualization tools. Hybrid ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

/Associate Directors who could grow into/play a leadership role within our Build & Growth Studio – the team responsible for building tailored AI insight solutions for our clients, and managing stakeholder relationships to ensure what we deliver drives real business impact. This role is designed for someone with … strong grounding in commercial insight delivery and client growth leadership - someone already trusted by clients, confident owning complex delivery, and commercially sharp in how work is scoped, delivered and grown. Alongside this core skillset, we’re looking for someone who can stretch into technical leadership within an AI-powered ...