1 to 25 of 36 Permanent Performance Management Jobs in Manchester

Operational Technology Asset Management Consultant - Transport We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt … offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Asset‐intensive organisations are under increasing pressure to improve the performance of their operational technology and asset systems, driven by rising customer and regulatory expectations and the growing complexity of digitally enabled infrastructure. Many ...

About the job you’re consideringThe SIAM Capacity Analyst will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. The role is outcome-focused, ensuring services have sufficient capacity to meet current and future business demand while driving proactive … planning, reducing performance-related risks, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend ...

systems, and governance. The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting … continuous process improvement. Key Responsibilities Forecasting & Pipeline Management Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings Monitor pipeline health and conversion trends; proactively identify risks and opportunities Performance Management & Analytics Analyse sales performance metrics and deliver actionable insights to Sales Directors ...

sole point of contact for self‐serve partners after they “graduate” from early‐life onboarding, working closely with New Partner Experience and Account Management teams. Operationally, most day‐to‐day volume is handled by third‐party vendors aligned by language and market, with in‐house L2 teams owning complex … queries, escalations, and performance management across markets. In this role you'll be involved in these key areas: Managing channel, queue and team leader/agent performance across our in-house teams in Manchester, UK and Milan, Italy. Identifying trends in performance and conducting root cause ...

proven track record of managing large-scale digital projects, preferably in healthcare. You will have an innovative, problem-solving approach, with strong stakeholder management skills and experience implementing risk management and governance processes. By being part of a passionate, enthusiastic, supportive, and high performing team, you will build … technical resources effectively to achieve programme outcomes and strategic objectives. Oversee day-to-day programme delivery, including planning, budgeting, decision-making, risk and dependency management, business readiness, lessons learned, and stakeholder communications. Provide structure, direction and visibility of progress, supporting delivery in complex and uncertain environments. Drive benefits identification ...

Agency Lead is responsible for driving accountability, governance and commercial value across JD Sports' digital media agency ecosystem. The role will own the strategic management of key agency relationships, ensuring partners deliver against JD's commercial objectives, growth targets and customer acquisition goals. Working across Digital Media and Performance, alongside Brand, Analytics, Finance, Procurement and Technology, the role will develop best-in-class supplier governance frameworks, optimise media partner performance, and maximise value from JD Sports' media and agency investments across multiple markets. As JD continues to scale globally, this role will be instrumental in ensuring agency ...

Software Development Manager to join our engineering department and lead the team responsible for our customer-facing products. In this role, you’ll drive performance, support personal development, and foster a culture of innovation within a dynamic, fast-paced environment. Key Responsibilities Performance Management Set clear, measurable … sustainable long-term engineering performance. Provide regular, constructive feedback and coaching to help developers overcome challenges and achieve their objectives. Implement and improve transparent performance management processes to encourage accountability across teams. People Management Lead and line manage a section of the engineering department, focusing on both ...

Bailey Advertised Salary: Competitive + Excellent Benefits Closing Date: Thursday 1st October 2026 About the role Join BT's Networks In-Life Partner Management team and play a key role in ensuring we get the very best value from some of our most strategic supplier relationships. As a Partnerships … Specialist, you'll work at the intersection of commercial management, supplier performance, data-led decision making and strategic partnership development. You'll help shape how BT manages major external partners, driving improvements, reducing commercial leakage and ensuring suppliers deliver the outcomes our customers and business depend upon. This ...

Head of Portfolio Management & Governance (Projects & PMO) Permanent Hybrid (2 days per week in the office at Manchester Airport) About CAVU For airports, for partners, for people. We are CAVU. At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable … airport travel. Together, we can reach new heights. Together, we are Cavu. About the Role We're looking for an experienced Head of Portfolio Management & Governance to join our Strategy & Governance team and play a pivotal role in shaping and delivering CAVU's strategic ambitions. Reporting to the Strategy ...

implement the IT Target Operating Model across the organisation Develop common governance frameworks, standards and ways of working Establish technology playbooks, operating procedures and performance frameworks Create capability models, role definitions and organisational structures Build KPI scorecards, reporting frameworks and measures of success Drive consistency and alignment across architecture … infrastructure, cyber, applications and service management functions Lead rationalisation and standardisation initiatives across technology services Improve supplier governance, performance management and commercial effectiveness Support sourcing strategies, managed service models and vendor optimisation initiatives Partner with Finance, Procurement, HR and business leadership teams to drive organisational effectiveness Embed ...

colleagues through their digital experiences. What you’ll be doing Managing a portfolio of strategic software vendor partnerships, ensuring suppliers deliver against contractual commitments, performance targets and commercial objectives. Driving value from key technology partnerships by monitoring vendor performance, optimising licence utilisation, identifying cost‐saving opportunities and ensuring … relationships with internal stakeholders and external partners to resolve issues, influence outcomes and maximise the value delivered to BT and its customers. Leading contract management activities throughout the lifecycle, including governance, performance reviews, renewals, change control and continuous improvement initiatives. Using commercial and operational data to produce insights ...

responsible for driving new business revenue, coaching BDMs to success, and building a winning sales culture. If you're someone who thrives on performance, enjoys developing people, and knows how to turn pipeline into results, this role offers the chance to make a real impact. You'll be joining … exceptional careers. Key Responsibilities Lead, motivate and develop a high performing team of Business Development Managers focused on winning new SME clients Drive team performance against new business revenue targets Coach and support BDMs through the full sales cycle: prospecting, discovery, pitching and closing Run regular sales training, call ...

products, software, digital solutions and services portfolio. This is a key leadership position within the Buildings business, responsible for ensuring sales excellence, bid performance, forecasting accuracy and the successful conversion of opportunities into orders across all sales channels. As Head of Sales Execution, you will lead the teams responsible … delivering sales performance across the Buildings business. You will oversee our territorial sales teams, indirect sales, digital sales and bid management functions, ensuring a consistent focus on customer engagement, pipeline conversion, forecast accuracy and operational excellence. Working closely with the Buildings leadership team, you will translate strategic priorities ...

growing Team. The role would be t o provide Supervision for the team members in SJT, Reading, Birmingham and Leeds. To provide guidance, 121, performance management, reporting, CSAT, Customer Support and Leadership. Oversee daily Operations, training and guidance, liaison between end users, IT and Senior management, aligning … environment with a positive work-life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awards Team management: Hire, train, and mentor support technicians, delegate tasks, and evaluate performance to ensure a high-quality service is delivered. Daily operations: Manage ...

including cloudplatforms, networks, storage, operating systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

reviews, checking activities and technical oversight as required to maintain operational resilience and effective control coverage. Lead, manage and develop team members through effective performance management, coaching, mentoring and development planning. Conduct regular one-to-one meetings, performance reviews and development discussions to support employee engagement … automation solutions and control enhancements to support business growth, operational efficiency and regulatory requirements. Configure, maintain and optimise reconciliation rules, matching logic and exception management processes to ensure effective control operation. Proactively manage reconciliation platform performance, ensuring agreed service, availability and performance standards are maintained. Investigate system ...

exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required to enable … aligned to business priorities and customer needs. Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale effectively. Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making. Partner with CX Analytics to build dashboards and reporting that ...

Transport First Line Manager Wigan Are you an experienced transport leader with a passion for developing people and driving performance? Do you enjoy motivating teams, solving operational challenges and delivering excellent customer service? Can you build a high-performing culture while ensuring safety, compliance and operational excellence? ArrowXL … compliant operation of our transport function. You'll lead and develop teams, embed a positive culture, and drive high levels of engagement, accountability and performance across the operation. If you're ready to lead a major operation, shape its culture, and drive meaningful improvement, we'd love to hear ...

media, alongside lending servicing and collections. Set clear standards for customer care, service quality and operational delivery across your function. Establish and monitor key performance indicators covering service levels, quality, productivity and customer outcomes. Ensure managers within your function effectively manage team and individual performance and productivity, setting … addressing concerns promptly and fairly through appropriate coaching, support and formal processes where required. Hold managers accountable for delivering agreed objectives and maintaining consistent performance standards, taking account of individual circumstances and reasonable adjustments. Oversee the customer journey across retail banking and lending, ensuring effective support from onboarding ...

leading regional sales delivery across non-MNC field-based accounts within the Private Sector. It focuses on executing defined commercial plans, driving team performance and optimising customer outcomes. The role contributes to broader sub-functional goals by ensuring consistent delivery across retention, growth and customer experience within a defined … geographic area. Lead a team of field-based sales managers to deliver regional performance across retention, growth and acquisition targets Execute regional sales and service plans aligned to Private Sector priorities, ensuring delivery of defined KPIs Drive performance across strategic products and services including mobile, fixed, hosting ...

aligned with the needs of a carrier grade telecom environment. Oversee the development and maintenance of automated test frameworks and environments supporting functional, performance, and resilience testing of voice platforms. Set clear engineering standards and practices covering software quality, test automation, CI/CD, monitoring, and operational readiness. Work … delivery plans. Experience working with distributed or microservice‐based systems in a production environment. Experience using tools such as Jira and Confluence for delivery management and documentation. Strong understanding of software quality practices, including testing strategies, CI/CD pipelines, and operational readiness. Experience working closely with infrastructure, automation ...

Business Applications Manager Global Law Firm We are working with our client a prestigious Law Firm as they add to their Global Business Applications Management team. They are acknowledged as one of the leaders in their field and last year boasted an annual revenue of $8 billion. This role … remit will include 365/Teams and AI such as Chat GPT and CoPilot. You will be part of a wider Global Senior Applications Management team responsible for controlling the deployment and maintenance of applications vital to the business. This is a strategic role with 4 direct reports ...

delivery and culture as the organisation restructures around it. Role Overview This is a senior leadership role accountable for the day-to-day performance and long-term evolution of OnCommerce's engineering function, spanning both the current platform and its transformation to a modern, composable architecture. The Head … where smaller) so resolution doesn't depend on any one individual Drive a genuinely blameless Post-Incident Review culture, building on the existing Incident Management SOP Security & Risk Embed secure coding practice, SAST/DAST scanning, and OWASP-aligned standards into the engineering definition of done Surface security risk ...

growing Business Technology practice, one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our high calibre management consultants deliver profitable outcomes in business and IT‐oriented environments, working collaboratively with major FTSE 100 and Government clients to help them achieve their strategic … driven operating models across the core dimensions of an operating model (i.e. leadership and culture, processes and tooling, organisational structure, accountability and decision‐making, performance management) Experience of using AI tooling to enhance delivery of digital operating model design projects, while tailoring solutions to client objectives. Experience ...

environment. With experienced sellers, strong leadership support, and clear growth plans already in place, the successful candidate will bring structure, motivation, and data-driven performance management to elevate team results. This role offers a clear succession pathway into senior leadership, with direct mentoring from an experienced Sales Director … achieve and exceed revenue targets. Drive pipeline strategy, deal reviews, and forecast accuracy using a structured, data-led approach. Implement consistent sales cadence, performance metrics, and accountability across the team. Support AEs in high-value client meetings and strategic opportunities. Motivate and inspire the team, creating a high-performance ...