5 of 5 Permanent Problem Management Jobs in Manchester

partners, internal teams and technical specialists to detect IT issues early, respond quickly, and help prevent service disruption. If you're someone who loves problem-solving, staying calm under pressure, and working collaboratively across technical teams, this could be the perfect next step in your IT operations career. This … love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. A background in first-line command centre, service monitoring, or incident resolution teams. ...

with both internal and external stakeholders is essential to raise awareness about cyber security issues and strategies. You will provide regular updates to senior management and non-technical staff, ensuring they are informed about critical security matters and preventive measures. Collaboration is key in this role, as you will … landscape of healthcare and technology. Teamwork is a vital aspect of our working culture, as we understand that collaboration often leads to more effective problem-solving and higher-quality outcomes. We encourage our team members to work together, share responsibilities, and leverage each other's strengths to achieve ...

functions This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. You must have hands-on experience with: Customer portals Case management Omnichannel experiences End-to-end customer journey ...

fairly distributed throughout the team, with emphasis on making sure that staff are adequately skilled to respond and to monitor progression. Ensuring effective Incident Management is in place by monitoring against quality standards and checks. Identifying, escalating, and communicating in a timely manner high priority incidents, service requests, trends … taking ownership if required. Observe and influence the development of customer care skills within the team, leading by example and training as required. Line management of the team including day to day performance, conduct, and absence. Maintain a good personal awareness of industry standards and future developments. Promote good ...

pioneering next-generation solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance … team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective sprint planning: readiness, team capacity planning, risk management (ROAM), and drafting team objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g., cycle time, throughput, aging ...