6 of 6 Permanent Problem Management Jobs in Manchester

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story.As our Site Reliability Engineering Manager you will:- Lead, coach, and develop More ❯

impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

risk Ensure that the incidents and problems are owned from notification to closure Maintain regular contact with technical and non-technical users during the lifetime of an incident or problem Undertake small scale development tasks, primarily creating checks and automation and data reconstructions Participate in or run relevant meetings, e.g. including team ceremonies, root cause analysis, long running problem handover, etc. Ensure that the Incident and Problem Management process is followed Establishing, sharing and follow operational procedures and controls Participate in an overnight on-call rota when major issues occur Participate in formal skills assessments at regular intervals to gauge your current level of knowledge and what you need to learn next Complete specific training material … Understanding of messaging protocols, IBM MQ and SFTP Ability to work under pressure and always remain professional Ability to communicate well, both in writing and face-to-face Strong problem-solving and analytical skills Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity More ❯

business at a range of high level governance, project and other boards. Act as an empowered deputy for the CSTS Deputy Director. You may be expected to undertake task management or line management responsibilities and will provide peer reviews and coaching and mentoring as appropriate. Lead and work collaboratively with project managers and programme leads to provide subject … Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at the right level. Collaborate with Enterprise Security Risk & Resilience team to manage and handle Cyber Security risks arising … business and non-technical audiences at all levels, presenting with excellent written and verbal skills. Knowledge of leading standards such as NIST and topics such as Security Controls, Risk Management, Cloud technologies and Zero Trust Architecture. Desirable Criteria Ideally, you will also have experience of: Leading multi-disciplinary security teams and building strong relationships across team/business area More ❯

days a week. To provide SAP application support for all processes in the Finance business function; ensuring that incidents are resolved efficiently and recurring issues are eliminated through problem management. Partner with Finance stakeholders to ensure opportunities for improvement are continuously identified and implemented. Key Accountabilities and Measures To identify and implement improvements that will improve the use of … Finance process area are restored to normal service as soon as possible with minimal disruption to the business. To identify and implement solutions to known problems through the change management process. To ensure that all IT incidents are logged through the IT helpdesk and work towards reducing the number of calls logged. To work closely with Warburtons own developers … with key business stakeholders and user base. Essential Ingredients Significant SAP Finance experience, ideally within an FMCG environment; broad knowledge of critical business processes and understanding of ITIL Service Management Principles. S/4 HANA and Fiori experience would be beneficial Regularly monitors work carried out by others to ensure tasks are delivered to time, quality and other requirements More ❯