1 to 3 of 3 Permanent Problem Management Jobs in Manchester

guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning … Subscription administration o Azure Virtual Desktop o Azure Virtual Machines o Azure Networking/VPN o Citrix Virtual Apps and Desktops o SSL Application management o Microsoft 365 applications o Exchange Online and on-premise with Exchange Hybrid o Private Cloud support o Microsoft Teams Administration o Microsoft Enterprise … Mobility Security o Microsoft Endpoint Management/Intune Azure Certifications: AZ-900 or AZ-104 Microsoft End User Certifications: MS-100 or similar A demonstrably good troubleshooting methodology A good communicator at a technical and non-technical level in written and oral forms An understanding of Risk/Impact more »

for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. The DCCs infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume of technical and … and validate observed impact is essential. Shift Lead Technical Operations Analysts will be the go to when DCCs Customers and Senior Management. Strong stakeholder management skills are a must. With awareness of the DCCs commercial position within industry to protect and maintain the DCCs reputation. This role will cover … and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes more »

policies within the group. Responsibilities will include: Responsible for all aspects of day-to-day operation of IT infrastructure. Working with the IT team management to deliver system improvements. Working with third party support providers and suppliers. Infrastructure Management - Provide day to day management and support of … control requirements. IT Service & Support - Provide second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures. Vendor/Supplier Management - Support HGI in delivery … businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV platforms, Teams integrated VoIP, MDM. Working knowledge of Cisco\Meraki. Experience of working within structured service environments which include incident more »