4 of 4 Permanent Remote Monitoring and Management Jobs in Manchester

Working Model: Onsite initially, transitioning to a hybrid model MUST have MSP experience Overview The Service Desk Engineer will work directly with end users, managing incidents and requests from receipt to resolution while ensuring service level targets are met and customer satisfaction is maintained. You'll handle tickets generated through various channels, prioritising and progressing them logically while keeping clients … informed throughout. Strong organisational skills and the ability to manage a busy workload are essential. This role involves supporting Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a variety of technologies and client environments. It's an excellent opportunity to grow your technical skills through hands-on experience and professional development. We're seeking a knowledgeable, experienced … and enthusiastic engineer with a customer-first approach to strengthen our existing team. You'll be part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with More ❯

Working Model: Onsite initially, transitioning to a hybrid model MUST have MSP experience Overview The Service Desk Engineer will work directly with end users, managing incidents and requests from receipt to resolution while ensuring service level targets are met and customer satisfaction is maintained. You’ll handle tickets generated through various channels, prioritising and progressing them logically while keeping clients … informed throughout. Strong organisational skills and the ability to manage a busy workload are essential. This role involves supporting Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a variety of technologies and client environments. It’s an excellent opportunity to grow your technical skills through hands-on experience and professional development. We’re seeking a knowledgeable, experienced … and enthusiastic engineer with a customer-first approach to strengthen our existing team. You’ll be part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with More ❯

Working Model: Onsite initially, transitioning to a hybrid model MUST have MSP experience Overview The Service Desk Engineer will work directly with end users, managing incidents and requests from receipt to resolution while ensuring service level targets are met and customer satisfaction is maintained. You’ll handle tickets generated through various channels, prioritising and progressing them logically while keeping clients … informed throughout. Strong organisational skills and the ability to manage a busy workload are essential. This role involves supporting Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a variety of technologies and client environments. It’s an excellent opportunity to grow your technical skills through hands-on experience and professional development. We’re seeking a knowledgeable, experienced … and enthusiastic engineer with a customer-first approach to strengthen our existing team. You’ll be part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with More ❯

/3rd Line Support Engineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting their future … strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring … of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and 3 line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate More ❯