Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Awin Global
The Head of CRM is a pivotal role responsible for leading and managing the organization's CustomerRelationshipManagement (CRM) strategy and operations. You will be responsible of transforming our SalesforceCRM platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our … commercial and customer processes, ensuring that our CRM system aligns with business objectives and deeply integrate with our products and services. This position oversees four specialized teams and acts as a key technology partner to the business, optimizing CRM applications to drive process efficiency and business results in an automated way. Major Accountabilities & Responsibilities Strategic Leadership and Management … Lead 30 people in 4 teams to run Awin's CRM (Salesforce) platform and related applications globally ensure their fast and efficient delivery. Develop and implement comprehensive CRM strategies aligned with the ARR business model, striving for a high degree of automation and unleashing the potential of AI. Own the CRM roadmap and manage budgets More ❯
sales and marketing stakeholders, supporting coaching and performance improvement. Collaborate closely with marketing to enhance audience targeting and conversion. Develop future campaign and analytics capabilities using your knowledge of CRM tools and SQL-based reporting. You? Proven experience working in a data campaign or CRMmanagement role, ideally within a sales-driven environment. Strong technical skills across SalesforceCRM, SQL, and Power BI. Experience working with dialler systems and telephony campaign optimisation. Analytical mindset with the ability to spot patterns, identify issues, and offer clear actions. Highly organised, proactive, and able to work across departments under tight deadlines. A confident communicator, capable of translating technical insights into meaningful business recommendations. Experience in professional services, telesales … client, I'm happy to share further details and insight into the culture, team, and expectations. If you're a data-driven thinker with a passion for performance and CRM, I'd love to hear from you! 970443CC INDMANS More ❯
sales and marketing stakeholders, supporting coaching and performance improvement. Collaborate closely with marketing to enhance audience targeting and conversion. Develop future campaign and analytics capabilities using your knowledge of CRM tools and SQL-based reporting. You? Proven experience working in a data campaign or CRMmanagement role, ideally within a sales-driven environment. Strong technical skills across SalesforceCRM, SQL, and Power BI. Experience working with dialler systems and telephony campaign optimisation. Analytical mindset with the ability to spot patterns, identify issues, and offer clear actions. Highly organised, proactive, and able to work across departments under tight deadlines. A confident communicator, capable of translating technical insights into meaningful business recommendations. Experience in professional services, telesales … client, I'm happy to share further details and insight into the culture, team, and expectations. If you're a data-driven thinker with a passion for performance and CRM, I'd love to hear from you! (phone number removed)CC INDMANS More ❯