their knowledge base. Key Responsibilities Responsible for progressing the delivery of the Power BI Roadmap as defined by the Analytics & Business Insights Lead. Create visual reports, dashboards, and KPI scorecards using Power BI Desktop. Assist in developing Power BI Paginated reports to meet client requirements. Convert Excel operational reports into self-service performance dashboards. Create PBI Dashboards and tools to More ❯
inconsistencies, and opportunities in line with executive priorities Building and maintaining data models (typically using SAS), utilising various data sources to develop insights into claims performance across the balanced scorecard Presenting and visualising analysis clearly to add value, with insightful commentary and clear actions or recommendations Collaborating with operational teams to make recommendations for improving indemnity performance and ensuring delivery More ❯
pro-actively re-allocate calls in a timely manner with minimal impact to clients. Manage productivity metrics for your team on a daily basis and report on the daily scorecard by 10am each day. Manage all staff monthly 121’s giving direction and giving on the job training to staff as appropriate. Arrange timely induction plans to successfully onboard new More ❯
Analyst position within their 1st line Credit Strategy team. The role will involve a combination of Credit Strategy and Modelling related projects. If you have experience within model/scorecard development, credit risk strategy, scorecard cut-offs etc - get in touch for more info! This role can be based in London, Manchester, Reading or Cardiff. #J-18808-Ljbffr More ❯
advisor, supporting the customer journey, and driving satisfaction and retention. Key Responsibilities: Portfolio Management: Oversee customer accounts, monitor account health, identify risks, and develop strategies for growth. Customer Success Scorecard: Track usage and performance metrics to identify improvement areas. Service Reviews & QBRs: Conduct regular reviews to assess satisfaction and gather feedback. Customer Lifecycle Management: Manage all stages from awareness to More ❯
and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and More ❯
