1 to 25 of 38 Permanent Service Delivery Jobs in Manchester

A Leading Consultancy is seeking x5 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate to undergo SC clearance and be a Sole UK National. As a Service Delivery Manager, you'll play a key … role in ensuring the effective delivery of infrastructure Managed Services to our clients. You'll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an exciting opportunity to work with a global delivery account in a first-generation outsourcing environment, enabling transformational change and the rollout of best practices. If … pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation. Implement and manage a service More ❯

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field … Service Management (FSM) system — ensuring our customers receive world-class service. We’re an employer of choice, fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and … for continuous improvement. What we offer: Competitive salary + bonus Career development and leadership training Supportive, inclusive, and forward-thinking environment Join us and help shape the future of service excellence. Apply now and be part of a great place to belong. Formal HR Job Description Position Title: Service Delivery Manager Department: Field Service Operations Reports More ❯

responsibilities as part of your day to day activities: Client Relationship Management To manage a portfolio of client accounts to agreed KPI's maintaining a focus on customer satisfaction, service delivery and contract renewal. To ensure regular communication with clients through face to face meetings and other communication means. To own and take a lead on high-profile … engagement strategies to identify opportunities for growth within the client accounts. To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account. Service Delivery To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction. To effectively interact with internal NQC … teams including Product Development & Assurance Team, Project Management and NQC's Service Delivery and Support Centre function. To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement/improvement, focusing on improved service and increased profit margins. Qualifications To be successful More ❯

Role: IT Director - Operations Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, operations-focused IT Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful … candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas.* Embed a culture of operational excellence by implementing, maintaining, and mentoring teams … on agreed technical and service standards.* Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance. Technical Standards & Governance * Define, document, and maintain robust technical standards across all service lines.* Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements.* Conduct regular audits and quality reviews More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs More ❯

chain, and other enterprise functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI … S/4HANA, Oracle Cloud, Workday) and their role in Shared Services. Familiarity with AI tools (e.g., Microsoft Copilot, ServiceNow AI, UiPath) and how they enhance enterprise operations. Project Delivery, Change Management and Data Literacy Experience - Agile or Waterfall methodologies, proficiency in tools like Jira, MS Project, or Smartsheet. Knowledge of change frameworks (e.g., ADKAR, Kotter) and experience in … teams. Ability to interpret and communicate data insights using dashboards (e.g., Power BI, Tableau). Global Mindset and Continuous Learning Experience - Working across cultures and geographies, understanding of global service delivery models. Passion for staying current with emerging technologies, ERP trends, and AI innovations in the Shared Services industry. Optional: Currently working in consulting, and/or in More ❯

complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely … when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we More ❯

role focused on driving new business growth, self-generating high-quality opportunities, and securing long-term contracts. The successful candidate will work closely with operational teams to ensure seamless service delivery and support the company's continued expansion within the cleaning services sector. Key Responsibilities - Business Development Manager Develop and execute a targeted sales strategy for the cleaning … client needs, and adherence to company standards and values. Collaborate effectively with marketing on lead generation campaigns and work closely with operational teams to ensure smooth handovers and seamless service delivery, aligning all sales activities with overall business growth objectives. Represent the company at trade shows, industry events, networking opportunities, and across social media platforms, positioning the business … continuous improvement through accurate reporting and adherence to sales processes. Qualifications & Requirements - Business Development Manager Proven experience in business development or sales within the cleaning, facilities management, or related service industries. Strong understanding of commercial cleaning solutions and client needs across various sectors. Excellent communication, negotiation, and stakeholder management skills. Ability to manage long sales cycles and complex tender More ❯

of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. Interact with internal teams and 3rd party vendors as … appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and assist in driving the knowledge management process Participate in IT related projects More ❯

projects on behalf of the companies we partner with. Senior Meeting Room Technology Engineer Role summary/purpose of the job The Workplace Technology Group teams sit within the Service Delivery function and ensure that the core Workplace technology runs efficiently, reliably, and is kept up to date and continues to meet the needs of the firm. Key … the Team Lead into the expansion and improvement of meeting room technology/communication platforms Undertake and advise on complex analytical tasks across engineering, business ONBS15076788/1 and delivery leadership Analyses service and component availability, reliability, maintainability, and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service … Meeting/Conference platforms (MS Teams, Zoom, Google Meet, WebEx) Meeting room equipment (Crestron MTR, Surface Hub, Lifesize, Audio Devices) H323/SIP Video Interop Technologies, e.g., PEXIP Content Delivery Networks e.g. Teams Enterprise Voice/Direct Routing Desirable Meeting room booking systems (Condeco) Microsoft Exchange Online Desirable Qualifications ITIL Service Management Foundation certification (or equivalent) MCSA, MCSE More ❯

Head of Digital Systems Development Location: Oldham, Hybrid. Reporting to: Director of Digital and Technology Responsible for: ICT Systems Development and Systems Service Delivery Teams. First Choice Homes Oldham (FCHO) have a fantastic opportunity for a Head of Digital Systems Development to lead and shape the future of our digital systems, ensuring our technology enables us to deliver … ll make In this role, you’ll provide leadership and direction to the our Systems Teams, ensuring high performance, strong governance, and continuous improvement. You’ll oversee technical change delivery and ensure systems and processes are resilient, efficient, and aligned to FCHO’s strategic goals. You’ll also play a key role in delivering our Digital and Technology Strategy … supporting transformation and innovation across the organisation while fostering a positive, collaborative culture where colleagues are inspired to perform at their best. You will: Lead the operational delivery of the Digital Systems team, providing guidance and support as needed. Drive a culture of continuous improvement, innovation, and collaboration across teams and departments. Ensure robust service levels and performance More ❯

configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members. You'll also take ownership of hardware and service procurement processes. In addition to strong support capabilities, the ideal candidate will have a genuine passion for emerging AI technologies, IT automation, and systems integration. You should be enthusiastic … integration projects. Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance. Manage procurement of hardware and services, including raising purchase orders. Respond to and prioritise service desk incidents efficiently, maintaining a high level of service. Proactively identify opportunities for automation and process improvement to reduce future support requests. Train and support end users with patience … professionalism, and clear communication. Skills and Experience Minimum of 2 years' experience in IT support within a team environment. Strong knowledge of Microsoft Office and hardware/service procurement processes. Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software. Comfortable working with 3rd party service providers and maintaining effective relationships. Exceptional communication and documentation More ❯

in your own named accounts; driving growth and ensuring the retention of renewals and recurring revenue. You will compile customer quotations and process orders and work closely with the service delivery team to ensure both continuous service improvement and the evolution of services. Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. In addition to the above, you will also ensure the in-house CRM system (Salesforce) is maintained and kept up to date and maintain a good knowledge of the my clients services portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities The ideal candidate … You will also have some experience working with field account managers to generate additional contact points and opportunities. Traits and Behaviours Focus on customers - committed to providing the best service to our customers in all that they do Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and 'human.' Can Do More ❯

adoption of cutting-edge solutions across the United Kingdom. Working on complex engagements to supply best in class technology solutions across KPMG UK, this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected consultancy businesses, we've supported … a BAU roadmap of enhancements to our live products, aligned to our evolving business technology requirements. All deliveries are underpinned by security, risk, and compliance and supported by our Service Operations team. What will you be doing as a Product Owner – Microsoft Power Platform Lead point of contact for all activities relating to the successful use and operation of … with the technical team within Digital Labs to assess, configure, manage and implement new technologies and updates/changes Own and manage product roadmaps in collaboration with Digital Labs, Service Delivery, Strategy & Architecture, Security, Desktop, Facilities, and Global product teams Support delivery of product enhancements/upgrades and new solutions within KPMG’s Programme and Project Management More ❯

ClearPlan is hiring consulting positions nationwide! ClearPlan was founded in 2013 and we have grown to more than 200 employees operating in over 30 states. ClearPlan provides Project Management Service Professionals to industries focused on Aerospace and Defense, Energy, Construction, and Healthcare/IT. We strive for excellence and have fun along the way which is why we are …/or Spectrum deployment. Assist clients and project teams in identifying issues and troubleshooting to enhance software performance. Develop and maintain project tools and templates to ensure consistent, efficient delivery and reporting. Collaborate with internal teams to continuously improve service delivery and client satisfaction. Demonstrate high emotional intelligence in client interactions, fostering trust, managing expectations, and navigating More ❯

ClearPlan was founded in 2013 and we have grown to more than 200 employees operating in over 30 states. ClearPlan provides Project Management Service Professionals to industries focused on Aerospace and Defense, Energy, Construction, and Healthcare/IT. We strive for excellence and have fun along the way which is why we are the Employer of Choice for our … related to CMiC deployment. Assist clients and project teams in identifying issues and troubleshooting to enhance software performance. Develop and maintain project tools and templates to ensure consistent, efficient delivery and reporting. Collaborate with internal teams to continuously improve service delivery and client satisfaction. Demonstrate high emotional intelligence in client interactions, fostering trust, managing expectations, and navigating More ❯

and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities … Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security More ❯

join their legal innovation team on a full-time basis. The primary focus of this role is to facilitate the adoption of new tools and solutions to elevate legal service delivery within the firm. Key Responsibilities: - Cultivating strong relationships with lawyers firm-wide. - Developing and executing engagement strategies. - Aligning initiatives with the firm's strategic objectives. - Participating in More ❯

of solution details and requirements to the Scheduling Team and assigned Verification Consultant.Apply sound judgment and experience to promote process improvement initiatives, particularly in hybrid agile environments, to ensure service delivery within project constraints. Strong presales/technical consultancy skills including risk mitigation, stakeholder management, reporting, and time management. Demonstrable experience managing and successfully consulting external/client … facing delivery projects. The ability to hold technical conversations and absorb technical information. Experience in a similar role would be highly beneficial. Strong ability to communicate effectively with stakeholders at all levels including external. What we offer in return: Flexible Working: Balance your work and personal life with our flexible working options. Generous Holiday Allowance: Enjoy 25 days of … off and support for those undergoing fertility treatments. About NCC Group The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.We are passionate about helping our More ❯

This key role focuses on fuelling business growth by generating high-quality leads and securing long-term contracts. The successful candidate will partner with operational teams to ensure exceptional service delivery and support the company s expansion in the cleaning services industry. Key Duties Business Development Manager Create and implement a strategic sales plan targeting the cleaning services … negotiations to ensure competitive offerings that align with client needs and company values. Work closely with marketing on lead generation initiatives and collaborate with operational teams to ensure smooth service transitions and alignment with business growth objectives. Promote the company at industry events, trade shows, networking functions, and on social media, establishing the business as a trusted and innovative … ensuring transparency, accountability, and continuous improvement through accurate sales process adherence. Qualifications & Skills Business Development Manager Demonstrated experience in business development or sales within cleaning, facilities management, or similar service industries. Deep knowledge of commercial cleaning solutions and client requirements across diverse sectors. Outstanding communication, negotiation, and stakeholder engagement skills. Proficiency in managing extended sales cycles and complex tender More ❯

week) Croma Fire & Security is part of the respected Croma Group, a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national … and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise. Responsibilities include but not limited to: Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systems Diagnose faults and resolve technical issues quickly, safely and effectively Support reactive call … the system via tablet or laptop Support system upgrades and minor installation works where required Liaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service delivery Keep up to date with training and attend manufacturer courses as required Contribute to a strong health and safety culture by following risk assessments and safe working More ❯

technology and innovation team in Manchester, the main purpose of this role is to assist the Lawyers in adopting new, innovative tools and solutions to improve and enhance legal service delivery. Main Responsibilities: Building strong relationships with Lawyers across the firm. Creating and delivering engagement plans. Aligning initiatives with the strategic goals of the firm. Participating in meetings and More ❯

needs of the business Shape and deliver IT strategy working closely with senior stakeholders across the organisation Manage third party vendors and partners ensuring value for money and strong service delivery Provide leadership to the IT team fostering a culture of innovation collaboration and accountability What we are looking for Proven experience in a senior IT leadership role More ❯

and connectivityAssist with reader integrations and system configurationsOffer guidance on security systems and alarm technologies (experience here is a big plus)Work with global teams to ensure first-class service delivery What You’ll Need Solid experience in a technical support or IT/networking roleStrong understanding of IP networking, connectivity, and related protocolsHands-on experience with LAN More ❯

Assist with reader integrations and system configurations Offer guidance on security systems and alarm technologies (experience here is a big plus) Work with global teams to ensure first-class service delivery What You’ll Need Solid experience in a technical support or IT/networking role Strong understanding of IP networking, connectivity, and related protocols Hands-on experience More ❯