18 of 18 Permanent Service Delivery Jobs in Manchester

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

Creative Health Service Delivery Manager Hours of Work: Part-Time - 21 hours per week (Tues to Thurs, 9am4.30pm, with some evening and weekend working required with time off in lieu). Place of Work: START, Brunswick House, Salford M6 and various outreach sites as appropriate Salary: £40,000 per annum FTE (£24,000 per annum actual for … innovative programmes that improve wellbeing, reduce isolation and support recovery thereby helping to improve people's lives. About the Role We are seeking an experienced and motivated Creative Health Service Delivery Manager to lead the operational delivery of our flagship creative health services. You will take full responsibility for meeting NHS contractual requirements and Key Performance Indicators … KPIs), ensuring services run smoothly, achieve outstanding outcomes and remain a trusted part of the healthcare pathway. In this role, you will: Lead and manage a multidisciplinary delivery team, providing supervision, support and performance management Ensure accurate data, documentation and outcomes are maintained in line with Commissioner and organisational standards Drive quality assurance, ensuring learning is shared and improvements More ❯

We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team … services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation … managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use More ❯

Partner Service Delivery Manager Wigan or Worcester £50,000 - £65,000, £6,600 car allowance + other excellent benefits ?Do you have at least 7 years experience in contract and performance management within a complex logistics or delivery partner environment? ?Are you a collaborative leader who builds strong relationships and fosters continuous improvement across third-party networks … Do you bring a thoughtful approach to compliance, governance, and stakeholder engagement in a fast-paced operational setting? If so, ArrowXL is looking for a Partner Service Delivery Manager , based inWigan or Worcester. Youll be empowered to make a meaningful impact within a supportive and collaborative environment. Youll lead the operational and financial delivery of our Delivery … challenges and drive improvement. Youll work closely with internal stakeholders such as our Central Support Services, Senior Operations Team, and Senior Commercial Team, as well as external stakeholders including Delivery Partners, Local Provision Suppliers, and Customers. This role would suit someone from a logistics, retail, or field-based service background whos used to managing third-party providers in More ❯

Hours of Work: 35 per week Closing date: 10th October 2025 Interviews: 17th October 2025 Were looking for a proactive and security-minded ICT Service Delivery Technician to strengthen our team. In this pivotal role, youll take ownership of Microsoft Intune management, ensure compliance across Microsoft 365, lead vulnerability management (including the Qualys platform), and support our ongoing … to Cyber Essentials Plus certification. Youll play a key part in maximising the value of our Microsoft licensing investmentparticularly in the areas of security and compliancewhile contributing to the delivery of a responsive and efficient service desk. Working closely with the Service Delivery & Cloud Services Lead, youll help manage and enhance our infrastructure and cloud environments … aligned with best practices. Were seeking someone with a solid foundation in endpoint management, cloud security, and IT compliance frameworks, ready to make a meaningful impact within our ICT Service Delivery Team. What do our ICT Service Technician - Security and Compliance do; Manage and maintain Microsoft Intune and Microsoft 365 Compliance, including device policies, secure score improvements More ❯

AV Project Manager – Service Delivery Location: Hybrid Bolton/But can be located anywhere in the UK Salary: 30-40k DOE Travel Required: Yes including overnight stays We are seeking an experienced and adaptable Project Manager to join our Service Delivery team. This role goes beyond traditional project management you will be required to lead … understanding of project management principles, experience within technical or AV environments, and the ability to thrive in fast-paced, hands-on settings. Key Responsibilities: • Take full ownership of the service delivery project lifecycle from planning and execution to on-site installation and final sign-off with the client. • Allocate tasks and responsibilities based on team members’ skills, experience … all projects are delivered on time and within budget. • Oversee multiple concurrent projects ranging from small installations to complex, high-value deliveries. • Supervise on-site installation engineers throughout the delivery phase to ensure quality and client satisfaction. • Serve as the single point of contact, providing regular updates to both internal teams and clients. • Support and mentor junior project managers More ❯

knowledge teams and technologists to scope requirements, configure platforms and champion adoption. The role at a glance Focus: Designing, building and supporting solutions using leading legal tech to improve service delivery for lawyers and clients. What’s in it for you Shape high-impact tools used across practices and clients Exposure to AI, automation and data visualisation projects … Coach and learn in a collaborative, growth-minded team Clear pathways to seniority through delivery, influence and thought leadership What you’ll do Run workshops to capture requirements and map legal processes Configure and implement solutions using automation, decision-tree logic and dashboards Explore AI and emerging tech and assess benefits and risks Deliver training, demos and user support … Contract Express and BRYTER Strong stakeholder engagement and clear, non-technical communication Solid technical fluency, analytical mindset and attention to detail Proven problem solving, time management and ownership of delivery Curiosity, adaptability and a genuine passion for innovation in legal service delivery Keen to have an impact from day one? Send your CV and let’s talk More ❯

role focused on driving new business growth, self-generating high-quality opportunities, and securing long-term contracts. The successful candidate will work closely with operational teams to ensure seamless service delivery and support the company's continued expansion within the cleaning services sector. Key Responsibilities - Business Development Manager Develop and execute a targeted sales strategy for the cleaning … client needs, and adherence to company standards and values. Collaborate effectively with marketing on lead generation campaigns and work closely with operational teams to ensure smooth handovers and seamless service delivery, aligning all sales activities with overall business growth objectives. Represent the company at trade shows, industry events, networking opportunities, and across social media platforms, positioning the business … continuous improvement through accurate reporting and adherence to sales processes. Qualifications & Requirements - Business Development Manager Proven experience in business development or sales within the cleaning, facilities management, or related service industries. Strong understanding of commercial cleaning solutions and client needs across various sectors. Excellent communication, negotiation, and stakeholder management skills. Ability to manage long sales cycles and complex tender More ❯

Helpdesk Team Leader I’m recruiting for a well-established MSP who needs a technically strong Helpdesk Team Leader to run their busy service desk. This isn’t just a team leader role — you’ll stay hands-on, get stuck into escalations, and be the go-to technical expert for the team. If you enjoy balancing leadership with technical … support: Troubleshoot and resolve escalated 2nd/3rd line tickets Leadership: Mentor engineers, review work quality, and manage performance Prioritisation: Oversee ticket flow, manage escalations, and meet SLAs Technical delivery: Configure, administer, and maintain client systems Process improvement: Spot recurring issues, implement fixes, and improve documentation Client engagement: Act as a point of contact for key clients during escalations … and security Networking fundamentals (DNS, DHCP, VPN, firewalls) Windows Server and Active Directory environments What We’re Looking For Ideally experience leading or being an escalation point within a service desk/helpdesk team (MSP experience highly preferred) Strong troubleshooting skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent More ❯

recurring revenues. Continue to develop incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile * Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX … from account management activities * Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours * Focus on customers - committed to providing the best service to our customers in all that they do * Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and 'human.' * Can Do More ❯

Job summary Assistant Information Analyst - Band 4 to Band 5 development role To support the Trust in improving performance and service delivery by developing and maintaining robust reporting systems, providing high-quality business intelligence, and contributing to service improvement initiatives. The role involves data analysis, SQL query writing, and collaboration with various teams to ensure accurate, timely … Highly organised and able to balance competing priorities working towards tight deadlines and remaining calm under pressure MS Office to highly advanced level in particular excel Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust Address Tameside & Glossop Integrated Care NHS Foundation Trust Fountain Street Ashton-Under-Lyne OL6 9RW Employer's website https://www.tamesidehospital.nhs.uk/ More ❯

and private accommodation providers with a full facilities management service. We hold contracts with many major Universities year in year out and we design and perform a programme of service that delivers whatever the timescale. We provide a national operation which varies from an individual service or as part of an integrated solution. Our customers keep choosing us … because of our positive attitude, and understanding of their challenges and they recognise the quality of our service delivery that comes with a promise With a National portfolio of over 21 Universities and leading private accommodation providers, the Company is seeking to build on its success by expanding its services opening up new offering for full FM support. More ❯

Leader will include: Providing efficient support to internal and external stakeholders Resolve payroll queries and ensure compliance with legislation Oversee Payroll operations and related tasks Produce scheduled payroll and service delivery reports Maintain accurate documentation of processes and changes Allocate team workloads and manage performance Conduct 1:1s, reviews, and support team development Monitor SLA adherence and ensure … service quality Collaborate across departments and support onboarding Perform user acceptance testing (UAT) for system changes Identify and implement process improvements Profile A successful Payroll Team Leader will have: Experience running large payroll processes. Extensive payroll operations experience, ideally using Oracle Payroll. Proven leadership in managing and developing teams. Strong communicator, adaptable to various audiences. Well-organised with the More ❯

feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly business development reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations More ❯

a trusted advisor - build strong client relationships, understand their goals, and craft solutions that deliver real business impact. * Sell with expertise - collaborate with technical teams to design tailored managed service solutions. * Drive growth - develop and execute strategies, manage pipelines, and exceed sales targets. * Lead deals from pitch to close - prepare compelling proposals, deliver presentations, and negotiate contracts. * Stay ahead … of the curve - monitor industry trends, competitor activity, and emerging technologies. * Ensure smooth handovers - work with service delivery and account teams to guarantee excellent client experiences. ? What We're Looking For * Proven track record in business development, sales, or account management in IT services/MSP space (5+ years preferred). * Solid knowledge of managed services offerings - from More ❯

Overview The Head of Client Service Optimisation plays a pivotal role in delivering the supporting services for Vanguard's UK Personal Investor Client Services Function. Partnering with the Heads of Client Contact and the Retirement and Managed Service function, the Head of Client Service Optimisation is responsible for delivering exceptional quality workforce management, training, client communications and … change management capabilities to UKPI Client Services to enable crew to deliver seamless, high quality, compliant client service through a variety of channels. This role combines leadership, strategic planning, governance and hands on collaboration, working with a wide stakeholder group to balance meeting immediate business needs and long-term capability development. Responsibilities Leads, coaches and motivates the UKPI Service … outcomes for clients through the provision of high-quality workforce planning, training, client communications and change management capabilities. Collaborating with a wide stakeholder group, responsible for the design and delivery of the business plan for the area through effective and proactive leadership, prioritisation and resource management, ensuring alignment with business priorities and client needs. Owns production and management of More ❯

Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive … service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support:Provide first contact telephone and email reception in support of ISOC delivered services. Service Management:Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation:Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work:Work without continuous supervision and provide professional support services to Intercity customers. Reporting:Assist in preparing internal and/or customer-facing reports. Information Gathering:Use the internet More ❯

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯