1 to 6 of 6 Permanent Service Desk Analyst Jobs in Manchester

Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported … incidents, changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To more »

IT Service Desk Analyst - Law Firm - Manchester As a Service Desk Analyst, you'll deliver comprehensive support for the firm's applications, desktop and mobile operating systems, and devices. This role is an exciting opportunity for an enthusiastic individual looking to work in a … professional environment committed to delivering high standards of service. The Service Desk Analyst will be part of a team of 3 in Manchester and a wider team of 9 across various offices in the UK. You will be responsible for providing both remote and hands-on support … Technology Managing escalated tickets from other team members Carrying out floor walking and deskside visits Key experience required: Citirx experience Working in a highly Service Focused IT Support team, in professional services (Law, Finance, Accountancy) MS Office 2013-2016/O365 Legal Technology/Applications including iManage Worksite/ more »

A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but … rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high … level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate more »

IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a IT Service Desk Analyst/1st/2nd Line Support Analyst to join our Manchester based law firm on a permanent basis. IT Service Desk Analyst/1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop applications and technologies. • Assist the Service Desk Delivery Manager in the triage of tickets, including: • Serving as the end user advocate, maintaining regular … progress and notify them of any impending changes or agreed outages. • Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. • Prioritise service incidents and tickets to the Service Desk Analysts following established procedures - Including assigning tickets more »

Manpower are now recruiting for a 1st/2nd Line IT Service Desk Analyst, on behalf of one of our national clients. Location: Trafford Park Pay Rate: £27,500 per annum Working Hours: 37.5 hours per week Within this role, you will be responsible for providing application … business hours. On call support may be required for out of hours, Saturday morning and some Bank Holiday cover. The application support team provide desk side support for any service desk tickets that cannot be resolved remotely, to support rollout activities or large projects. You will also … customer liaison, proactive feedback and customer queries from ticket creation to resolution. Support of site networks, infrastructure and MDM solutions Log calls in the Service Desk call logging system. Call follow through with Development Leads and 3rd parties where necessary. Entering resolution details to the knowledge base Flagging more »

Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties … as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation … more Private medical How to Apply if Youre Interested in this Job: If this sounds like your perfect role, click Apply without delay! Service Desk Analyst more »